Reviews
The brakes and rotors needed to be replaced on my Toyota
The brakes and rotors needed to be replaced on my Toyota highlander. Hendrick Toyota took care of all of it and everything is working fine now.
The brakes and rotors needed to be replaced on my Toyota
The brakes and rotors needed to be replaced on my Toyota highlander. Hendrick Toyota took care of all of it and everything is working fine now.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Driver, we are so pleased you enjoyed your visit to Hendrick Toyota Merriam! If you have any further questions, please don't hesitate to reach out!
The wait was a little long but the experience was
The wait was a little long but the experience was acceptable based on the repairs. The quality of the repairs appear to be good. The cost of the replacement parts may have been higher as a result of the tarrifs imposed by Trump.
The wait was a little long but the experience was
The wait was a little long but the experience was acceptable based on the repairs. The quality of the repairs appear to be good. The cost of the replacement parts may have been higher as a result of the tarrifs imposed by Trump.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jobob, we are so pleased you enjoyed your visit to Hendrick Toyota Merriam! If you have any further questions, please don't hesitate to reach out!
Great service, people and the stuff I starred above.
Great service, people and the stuff I starred above. The 25 words requirement is really dumb. Do you even want people to fill out this form?
Great service, people and the stuff I starred above.
Great service, people and the stuff I starred above. The 25 words requirement is really dumb. Do you even want people to fill out this form?
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Melvin E Hogan Jr, we are so pleased you enjoyed your visit to Hendrick Toyota Merriam! If you have any further questions, please don't hesitate to reach out!
Good experience.
Good experience. Straight forward. Salesperson and finance individuals easy to deal with. However, I am annoyed with this review section telling me to write more.
Good experience.
Good experience. Straight forward. Salesperson and finance individuals easy to deal with. However, I am annoyed with this review section telling me to write more.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
John Stobaugh, we are so pleased you enjoyed your visit to Hendrick Toyota Merriam! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Ryan is always a joy to work with.
Ryan is always a joy to work with. Wouldn't trust my family's vehicles with anyone else. Top notch service.
Ryan is always a joy to work with.
Ryan is always a joy to work with. Wouldn't trust my family's vehicles with anyone else. Top notch service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Steveocean4, we are so pleased you enjoyed your visit to Hendrick Toyota Merriam! If you have any further questions, please don't hesitate to reach out!
This was the worst car buying experience of my life.
This was the worst car buying experience of my life. They offered an initial good price, but then became very high pressure to buy their "Maintenance" plan. In addition to pushing it, they would not convey the total price, only monthly costs. In fact, once I got the total price, it was more than the complete discount MSRP they gave on the purchase priceAlso, they inisisted the purchase documentation had to be done twice in two different formats, digital and manually. This I believe was just another way to take time to push the I had to threaten walking out the door to finalize the deal. I got a decent price, didn't the maintenance plan. I will never buy from any dealer with theHenrick name on it again.
This was the worst car buying experience of my life.
This was the worst car buying experience of my life. They offered an initial good price, but then became very high pressure to buy their "Maintenance" plan. In addition to pushing it, they would not convey the total price, only monthly costs. In fact, once I got the total price, it was more than the complete discount MSRP they gave on the purchase priceAlso, they inisisted the purchase documentation had to be done twice in two different formats, digital and manually. This I believe was just another way to take time to push the I had to threaten walking out the door to finalize the deal. I got a decent price, didn't the maintenance plan. I will never buy from any dealer with theHenrick name on it again.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Findlj, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Tim Mallams, Customer Experience Manager at 913-789-4473, we look forward to hearing from you soon.
Jake C and Brandon were wonderful to work with.
Jake C and Brandon were wonderful to work with. They were very patient with me and very helpful. So excited about my new Toyota Camry XSE.
Jake C and Brandon were wonderful to work with.
Jake C and Brandon were wonderful to work with. They were very patient with me and very helpful. So excited about my new Toyota Camry XSE.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Halee.shull30, we are so pleased you enjoyed your visit to Hendrick Toyota Merriam! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Thank you John Baker, for the exceptional help and
Thank you John Baker, for the exceptional help and service today. He explained and answered all the questions very kindly.
Thank you John Baker, for the exceptional help and
Thank you John Baker, for the exceptional help and service today. He explained and answered all the questions very kindly.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Aw, we are so pleased you enjoyed your visit to Hendrick Toyota Merriam! If you have any further questions, please don't hesitate to reach out!
Andrew Onsen, thank you so much for your help.
Andrew Onsen, thank you so much for your help. You were very pleasant to work with.
Andrew Onsen, thank you so much for your help.
Andrew Onsen, thank you so much for your help. You were very pleasant to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hannahharris1475, we are so pleased you enjoyed your visit to Hendrick Toyota Merriam! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I was there for regular maintenance.
I was there for regular maintenance. It was completed while I waited and I was soon on my way. The wait time was reasonable and the waiting room was very comfortable.
I was there for regular maintenance.
I was there for regular maintenance. It was completed while I waited and I was soon on my way. The wait time was reasonable and the waiting room was very comfortable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Betty Kc, we are so pleased you enjoyed your visit to Hendrick Toyota Merriam! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!