Reviews
Write a reviewM.K....
Friendly service technicians and easy to make an appointment. Cost of repairs make BMW a difficult choice, but the cars are great. Travis was great.
Thank you for the recommendation and kind words! We'll be happy to pass your positive feedback to Travis. We thank you for your business and look forward to your next visit!
Bmw has always given us excellent service.
We own 2 BMW’s because we feel the service we are provided is the absolute best. Travis was very professional and provided us with estimate before the work was done
Thank you for your kind words! It is always great to hear that we were able to make a customer's experience truly exceptional! We thank you for your business and look forward to your next visit!
Falsely advertised milage on listing.
They Wasted our time. Was loaner car with 6K miles not 15 as advertised. Not ethical. Don't think there's a way to report or I would.
Thank you for your feedback about your shopping experience, because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Patrick Duffer General Manager pduffer@baronauto.com
Fantastic experience
We have nothing but good things to say about Baron BMW. We visited one other dealership prior to Baron and the other paled in comparison of facilities, car cleanliness, sales knowledge, and customer service. We were treated exceptionally well by Baron, even though we were not a BMW customer but instead looking for a used car. Everyone was friendly and went out of their way to make sure we were comfortable and well attended. We were dreading the car-buying experience but John especially put our minds and ease -- we felt heard, valued, and competent. I am very thankful for the efforts made and time given by everyone at Baron.
Thank you for your kind words! It is always great to hear that we were able to make a customer's experience truly exceptional! We thank you for your business and look forward to your next visit!
X5 35d
I took my 2014 X5 35d in for service and it turned out that it was covered under a warranty extension! :) Ryan was amazing and kept me informed on the parts order and the progress. My car was perfect and clean when I picked it up. I love my 35d!
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
All around great service!
I brought my car in because I noticed a large tear in one of my tires caused by driving over potholes. It was apparent that the tire could go flat if I continued to drive on it. My service advisor treated my service as a priority. The service department inspected all tires and fortunately my other tires were in good condition. The service department replaced my torn tire with a new one, balanced my tires and washed my car while I waited. The service was friendly, prompt and professional. I was impressed with my service advisor, Randy, and Robert in the service department.
Thank you KD for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Don’t Bother With CPO
Would not repair power seat even though car is supposedly under CPO. Always a new “advisor” to deal with. Would never buy another car from this dealership and will advise my friends and colleagues accordingly.
We truly value your business and thank you for bringing this to my attention. Please contact me directly at the email listed below and I will be reaching out to you soon. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Patrick Duffer pduffer@baronauto.com
Great service
Nice customer service, great wait ing room, everyone was nice, fast service, good hot chocolatier, easy to schedule service, kept me updated on process while waiting
Thank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!
Mrs Kathy keith
Facilities need work space for customers lobby is loud and hard to get work done while waiting for 2 hours on car. Disappointed as for the last year service was in a trailer during remodel and remodel is below standard.
Kathy, Thank you for your feedback. We will make sure to forward it to our General Manager. We appreciate your visit!
Great Service
The service at paren was excellent. I got a loaner car and they got the car done in the time in which it was promised.
Thank you Grant! We are glad our staff provided you with an enjoyable experience. We look forward to your business with us again!