Hendrick Chevrolet Shawnee Mission

Timothy Bowers is an excellent sales person. He made the deal easy . Agreed on price and trade in value and test drove and signed all in 90 minute and drove new Silverado home

They will only sale their vehicles if you will pay for all extras even if you have no use for them. Nothing you need. Or if you will finance. Other than that they tell you next buying will. Shame on this dealership

Larry Haynes is the kindest person I have ever dealt with in my life. He helped me when no one else would.

Larry Haynes is the kindest person I have ever dealt with. He is very genuine in everything he does and goes out of his way to help everyone.

So so experience. Nothing makes this dealership stand out. They use the typical car sales tactics and their business acumen is mediocre at best. They are not very people friendly and don’t do what the customers want but instead, waste your time and keep you waiting. This keeps the customer inside longer, but the patience grows thinner. Even after there’s nothing the customer wants to buy, the car salesman begs you to stay because he has to let his manger talk to you before you leave. VERY UNPROFESSIONAL. This is definitely not putting the customer first. This de-values the customer and leaves a negative impression on the dealership. Also, when a customer says they want to drive a specific vehicle and it happens to be available on the lot to drive, it should never take 15 more minutes of talking by the salesperson and then an additional 30 minutes just to locate the vehicle. People can apologize or say they are sorry, but these are only empty words with no promises. If they were truly sorry and cared about the customer, they would do anything and everything the customer asked, and in a timely fashion, to earn the customer’s business. It’s truly sad when the customer knows more about Customer Service and how to treat others even better than they expect to be treated.

I’ve always had a great experience at Hendrick! Clarissa and Oneida are my go to girls; very knowledgeable and helpful. Keep up the great customer service, and I look forward to doing business with them again on future purchases.

Tim took great care of me and my grandparents. Explained the process clearly and guided me through the process from beginning to end.

My buying experience was great and I will definitely be back for my next car purchase. Tim Bowers is the man!

I bought a car from Clarissa and had a wonderful experience Please go see the team at Hendrick Chevrolet they are all great people

We went to Hendrick Chevrolet just to look and meet Clarissa and wow what an experience She was kind and knowledgeable and we bought a Truck The rest of the team did a Great Job also Thank You Clarissa and Hendrick Chevrolet