Reviews
Jim is a rockstar.
Jim is a rockstar. He was very helpful and addressed all my concerns and communicated it all very well during the whole process.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Matt! We truly appreciate your kind words about Jim and are thrilled to hear that he was able to assist you effectively. At Robert Brogden's Olathe Buick GMC, we strive to provide excellent service, and it’s great to know that Jim made your experience a positive one. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team
Cedric was very polite and informative on the phone and
Cedric was very polite and informative on the phone and was very timely in communication.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We're glad to hear that Cedric provided you with polite and informative service over the phone. At Robert Brogden's Olathe Buick GMC, we strive for timely communication and great customer experiences. We appreciate your feedback and hope to see you again soon! Sincerely, The Robert Brogden Buick GMC Team
Service department acted in very deceiving manner.
Service department acted in very deceiving manner. an oil change turned into a $1000 service.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We understand your concerns about the unexpected costs following your oil change at Robert Brogden's Olathe Buick GMC. We strive to provide transparent service and appreciate your input. If you'd like to discuss this further, please reach out to us directly. Your satisfaction is important to us, and we are here to help. Sincerely, The Robert Brogden Buick GMC Team
The whole Service team did a phenomenal job.
The whole Service team did a phenomenal job. The Service Manager in particular, Dave, took excellent care of my needs and I sincerely appreciate it.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback, Jimmy! We're thrilled to hear that our service team, especially Dave, provided you with exceptional care at Robert Brogden's Olathe Buick GMC. We truly appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team
Matthew was quick and very professional, and proactively
Matthew was quick and very professional, and proactively took care of some issues with my truck.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Elle, for your fantastic feedback! We’re thrilled to hear that our team at Robert Brogden's Olathe Buick GMC, especially Matthew, was able to assist you promptly and professionally with your truck. Your satisfaction is our priority, and we appreciate your support. We look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team
Lacey did a FANTASTIC job.
Lacey did a FANTASTIC job. Five stars is not enough. Lacey was professional, polite and efficient. I normally put visiting auto dealers right up there with the DMV and dentists. Lacey changed my mind for Brogden. I hope my truck does not need service again, but if it does I won't dread taking it in.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your wonderful review! We are thrilled to hear that Lacey provided you with a fantastic experience at Robert Brogden's Olathe Buick GMC. Your comparison really means a lot to us, and we're glad we could change your perception of visiting auto dealers. We appreciate your kind words and look forward to assisting you with any future service needs for your truck. Don't hesitate to reach out whenever you need us! Sincerely, The Robert Brogden Buick GMC Team
Katie was great.
Katie was great. Only issue was a tire pressure sensor was out when I picked it up but am already scheduled to bring it back in to correct.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Tom, for your feedback! We're glad to hear that you had a positive experience with us at Robert Brogden's Olathe Buick GMC. We appreciate your understanding regarding the tire pressure sensor issue and are looking forward to seeing you again to resolve it. If you need anything else in the meantime, feel free to reach out. Safe driving! Sincerely, The Robert Brogden Buick GMC Team
I am disappointed that I scheduled my car in for an
I am disappointed that I scheduled my car in for an appointment for early morning but didn't get my car back until the end of the day. This has happened both times I have had my car in the shop for service. What is the point of having an appointment? I just wish I had known this would be the case so I could have planned accordingly, but no one communicated how long the work might take or why they keep your car all day no matter what your car is in the shop for. That's very frustrating when you don't have any other form of transportation and you work full time.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We understand your frustration regarding the timing of your service appointments at Robert Brogden's Olathe Buick GMC. We strive to provide clear communication about expected service times, and it's concerning to hear that you felt this was lacking. Your feedback is valuable, and if you have further comments or would like to discuss this matter, please feel free to reach out. We appreciate your patience and hope to have the opportunity to serve you better in the future. Sincerely, The Robert Brogden Buick GMC Team
I really appreciated the low key approach.
I really appreciated the low key approach.. There was no high pressure sales pitch. My wishes were respected.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We’re thrilled to hear that you appreciated our low-key approach at Robert Brogden's Olathe Buick GMC. It's always our goal to make sure our customers feel comfortable and respected during their experience. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team
Sam made the entire buying process so easy.
Sam made the entire buying process so easy. We love our new vehicle and the experience was awesome. The staff was very organized, and it didn't take hardly any time at all to purchase and complete the paperwork. Highly recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Sam! We’re thrilled to hear that you had an awesome experience at Robert Brogden's Olathe Buick GMC and that you love your new vehicle. We appreciate your kind words about our organized staff and the seamless buying process. Thank you for highly recommending us, and we look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team