Reviews
No one calls you back. Left multiple message for call back and never did. Oil life wasn’t reset and we were told to google and reset ourselves.
No one calls you back. Left multiple message for call back and never did. Oil life wasn’t reset and we were told to google and reset ourselves.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
I have been here twice in the past year and the dealership is clean and the individuals are professional. Matt Hoover is the best. He, and the team, were able to diagnose and fix two issues that two prior places were unable to find and fix. Fantastic service and communicate are something Matt delivers in each of our interactions.
I have been here twice in the past year and the dealership is clean and the individuals are professional. Matt Hoover is the best. He, and the team, were able to diagnose and fix two issues that two prior places were unable to find and fix. Fantastic service and communicate are something Matt delivers in each of our interactions.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Grateful for you sharing how your visit turned out! We’re glad to hear about your positive experiences at Robert Brogden's Olathe Buick GMC. It's great to know that Matt and our team were able to address the issues you faced, and we truly appreciate your kind words about our service and professionalism. We look forward to seeing you again next time! Sincerely, The Robert Brogden Buick GMC Team
Great communication from the time I made the appointment to when service was completed. Fast and friendly service.
Great communication from the time I made the appointment to when service was completed. Fast and friendly service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We’re thrilled to hear that you experienced great communication and fast, friendly service at Robert Brogden Buick GMC. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team
Professional and friendly personnel. Pleased with the office staff and Ram, our salesman. He was great. He knew how to handle customers.
Professional and friendly personnel. Pleased with the office staff and Ram, our salesman. He was great. He knew how to handle customers.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We’re thrilled to hear that you had a positive experience at Robert Brogden Buick GMC with our friendly personnel and Ram. We appreciate your kind words and hope to assist you again in the future! Sincerely, The Robert Brogden Buick GMC Team
Took a little longer than expected for a standard oil change. Noticed once truck was done there was a small smudge on the driver side door and Todd took it upon himself to take it and get it washed without thinking twice. Service was a little slow but good customer service. Will be back!
Took a little longer than expected for a standard oil change. Noticed once truck was done there was a small smudge on the driver side door and Todd took it upon himself to take it and get it washed without thinking twice. Service was a little slow but good customer service. Will be back!
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. It's great to hear that Todd provided helpful assistance and took the initiative to make sure your truck was taken care of before leaving. We also understand your comments regarding the time needed for your oil change. At Robert Brogden Buick GMC, our goal is to provide efficient service while ensuring vehicles receive proper care during every visit. Please feel free to contact us if there is anything we can assist you with in the future. We are committed to providing quality maintenance, attentive support, and a service experience that keeps customers coming back. The Robert Brogden Buick GMC Team
Friendly, efficient, precise and quick. Best experience I have ever had buying a vehicle thanks
Friendly, efficient, precise and quick. Best experience I have ever had buying a vehicle thanks
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review, Angie! We are happy to hear you had the best experience ever buying a vehicle at Robert Brogden's Olathe Buick GMC. Our team strives to provide friendly and efficient service, and it's great to know we hit the mark for you. We look forward to serving you again soon. The Robert Brogden Buick GMC Team
In KC for a day and had car trouble. Matt worked us into the schedule and had our car repaired and on our way in a couple of hours. Great job!
In KC for a day and had car trouble. Matt worked us into the schedule and had our car repaired and on our way in a couple of hours. Great job!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We're happy to hear that Matt was able to assist you with your car trouble and get you back on the road quickly. Your positive feedback means a lot to us at Robert Brogden's Olathe Buick GMC. We hope to see you again in the future. Safe travels! Sincerely, The Robert Brogden Buick GMC Team
Nice people, very busy. Derek Jackson scheduled my appointment and was super. Real pain in the butt getting through the system. When I dropped off my keys and vehicle, I talked to one of the service agents and signed my paperwork with the instructions to add Def to my vehicle. He jotted it down but and said OK but NO DEF was added to my vehicle or my ticket.
Nice people, very busy. Derek Jackson scheduled my appointment and was super. Real pain in the butt getting through the system. When I dropped off my keys and vehicle, I talked to one of the service agents and signed my paperwork with the instructions to add Def to my vehicle. He jotted it down but and said OK but NO DEF was added to my vehicle or my ticket.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Unfortunately, due to changes within our service team, services haven't been running as smoothly as usual. In the meantime, we are working on this issue and hope to earn back your business in doing so. Sincerely, The Robert Brogden Buick GMC Team
Lacey was professional, courteous and overall wonderful. As usual! It's always a pleasant experience at Robert Brogden, thanks to Lacey and everyone else I meet there.
Lacey was professional, courteous and overall wonderful. As usual! It's always a pleasant experience at Robert Brogden, thanks to Lacey and everyone else I meet there.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We're thrilled to hear about your positive experience with Lacey and everyone else at Robert Brogden Buick GMC. Your kind words mean a lot to us. We look forward to seeing you again for your next visit! Sincerely, The Robert Brogden Buick GMC Team
Phil was fantastic to work with and the whole team at Robert Brogden did a excellent job of taking care of me and answer all of my questions.
Phil was fantastic to work with and the whole team at Robert Brogden did a excellent job of taking care of me and answer all of my questions.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We’re happy to hear that you had a fantastic experience with Phil and our team at Robert Brogden Buick GMC. We always strive to provide excellent service and are glad we could address all your questions. Looking forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team