Robert Brogden's Olathe Buick GMC

I recently purchased my first vehicle from Robert Brogden GMC, a new GMC Sierra 1500, and from start to finish the buying experience was pleasant. Just three weeks later, I got to see how well that service continues after the sale. On my way to work, a rock chip appeared on my windshield. Knowing a chip like that can spread into a large crack in a short amount of time, I drove straight to the Robert Brogden GMC service department. I did not have an appointment, but Service Advisor Lacey Pfannenstiel went to work right away. She quickly identified the right type of repair and noticed that I had purchased a protection plan with my truck that covered this exact situation. Thanks to Lacey, my chip was filled and I was back on the road in less than an hour. I am thrilled with Lacey’s professionalism, her attention to quality client service, and her ability to turn an unfortunate event into a far less painful experience. It was also my first time using the Robert Brogden GMC service department, and I was truly impressed. This experience has shown me that I have entered a true partnership with Robert Brogden GMC rather than a one-time transaction. I feel like an ongoing client, not just a transactional customer. Thank you to Lacey and the entire Robert Brogden GMC team for your effort and care. I look forward to a long relationship with you.

I recently purchased my first vehicle from Robert Brogden GMC, a new GMC Sierra 1500, and from start to finish the buying experience was pleasant. Just three weeks later, I got to see how well that service continues after the sale. On my way to work, a rock chip appeared on my windshield. Knowing a chip like that can spread into a large crack in a short amount of time, I drove straight to the Robert Brogden GMC service department. I did not have an appointment, but Service Advisor Lacey Pfannenstiel went to work right away. She quickly identified the right type of repair and noticed that I had purchased a protection plan with my truck that covered this exact situation. Thanks to Lacey, my chip was filled and I was back on the road in less than an hour. I am thrilled with Lacey’s professionalism, her attention to quality client service, and her ability to turn an unfortunate event into a far less painful experience. It was also my first time using the Robert Brogden GMC service department, and I was truly impressed. This experience has shown me that I have entered a true partnership with Robert Brogden GMC rather than a one-time transaction. I feel like an ongoing client, not just a transactional customer. Thank you to Lacey and the entire Robert Brogden GMC team for your effort and care. I look forward to a long relationship with you. - Troy Williams, Lenexa KS

Courteous and told me exactly what was due on my car and what the cost would occur.

Jimmy, my service advisor is very thorough and is always on top of the services that need to be completed.

Jimmy is awesome....knows how to take care of a customer.I will look to deal with him next time I need service.

First, it was hard to get around the AI assistant to even schedule an appointment. My concern of TPM, for some reason, required a call back to me to schedule. This call took over seven days. On the day of our appointment, we dropped our car off early. Five hours later we had not heard anything from our service manager and he wasn’t responding to any text messages we sent, so I went up in person to check on the status. To my surprise, my car had not even been looked at! All my service provider could say was I’m sorry, we are busy. May I ask what is the point of an appointment then? Now that I was in person, my car was looked at next and I waited an additional 1.5 hours in the lobby. Jimmy tried to remedy it by offering me a free oil change, but it just doesn’t make up for the extra accommodations, we had to make because we were then unable to pick up the kids from school. We had always assumed with an 830 appointment, for a job that only took an hour that it would be no problem to pick up our kids from school. The service has progressively gotten worse over the years and really has us considering not purchasing another GMC when it’s time to upgrade in the next six months.

Todd did a great job. He was very responsive, set expectations and exceeded them. I look forward to working with him again.

I had a great experience With Jake and everyone else at Robert Brogden Buick GMC Dealership!

Fast service and great people! Thank you all very much!! Always appreciate the prompt service.

Couldn't be more pleased with a dealership. Everyone was so courteous and pleasant to work with. Terri and Jimmy were the best, especially Terri. Would highly recommend. Car buying is a process, but the humor helped it be less painful.