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INFINITI of Kansas City

4.6 out of 5 4.6
Rectangle 48
Sales 9:00 AM - 6:00 PM
Service 8:00 AM - 5:00 PM

INFINITI of Kansas City Hours

Sales

Monday

9:00 AM - 6:00 PM

Tuesday

9:00 AM - 6:00 PM

Wednesday

9:00 AM - 6:00 PM

Thursday

9:00 AM - 6:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 5:00 PM

Tuesday

8:00 AM - 5:00 PM

Wednesday

8:00 AM - 5:00 PM

Thursday

8:00 AM - 5:00 PM

Friday

8:00 AM - 5:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since October 2011

Welcome to INFINITI of Kansas City, your exclusive INFINITI dealership located at 6960 West Frontage Road Merriam, Kansa

...

s (I-35 & 67th St). We have been providing the best-in-class car buying and ownership experience to the Kansas City area since 1990. Our team works to provide every customer with a simple, easy and stress-free experience. From research to delivery, INFINITI of Kansas City will provide you with the information you need so that you can make an informed and confident decision regarding your vehicle purchase. INFINITI of Kansas City also makes it easy when your car needs service.

"Enjoy our hassle free buying process today!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.6 out of 5 4.6
316 lifetime reviews. Includes reviews of INFINITI of Kansas City from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    June 30, 2020

    I had a very pleasant experience with everybody on the floor. From the moment I walked through the door everyone I met treated me great and I got the deal... I was looking for.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Spencer Cassidy

    Service Advisor

    (5.0) 14 reviews

    Ryan Rowley

    Sales

    (5.0) 23 reviews

    Brenden Shaw

    Service Advisor

    (5.0) 7 reviews

    John Cuezze

    Finance Manager

    (4.8) 48 reviews

    Robert Evenrud

    Sales Professional

    (4.6) 23 reviews

    Ramez Zaky

    Sales

    NOT RATED

    Dave Grooms

    Service Advisor

    NOT RATED

  • 5.0 out of 5
    June 29, 2020

    The experience was what a car buying experience should be. Never at any time did my wife or myself feel pressured or hurried, we even arrived at closing... time. Mr. Robinson was as nice a salesman as you would expect from a car dealership that takes great steps to insure the customer experience.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • November 30, 2018

    Had a very good experience with the sales team.. I've purchased many vehicles in the past, and this was probably the first time i left a dealership feeling... good about everything. Will definitely be back.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the review Rob. We appreciate your business.


    Worked with:
    Mark Redmond

    Sales Manager

    (4.5) 53 reviews

  • 5.0 out of 5
    June 20, 2020

    I had a very pleasant experience. From the moment I walked through the door to the day I drove off with my vehicle, everyone I met treated me great.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    John Cuezze

    Finance Manager

    (4.8) 48 reviews

    Ramez Zaky

    Sales

    NOT RATED

  • 5.0 out of 5
    June 19, 2020

    Totally awesome guy to work with! Professional & kind! There was absolutely no issues with a thing. Went out of his way to work with me & make things happen!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Poula Fayek

    Sales Professional

    (5.0) 6 reviews

  • 5.0 out of 5
    June 10, 2020

    Randy was great to work with! He was extremely personable and knowledgeable of the vehicle we were interested in. Some car salesmen are over the top... and pushy, and Randy wasn't like that at all. This was the best car buying experience we've had, and Randy was a major part of that.

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    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    John Cuezze

    Finance Manager

    (4.8) 48 reviews

    Robert Evenrud

    Sales Professional

    (4.6) 23 reviews

  • 5.0 out of 5
    June 6, 2020

    Spencer goes out of his way to provide you excellent customer service with a great sense of humor. Refreshments are always top notch and lobby clean while... you wait for your car to be serviced.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Spencer Cassidy

    Service Advisor

    (5.0) 14 reviews

  • 5.0 out of 5
    May 22, 2020

    Customer service (Spencer) was very customer friendly and me feel that I can trust the service there in Kansas City. I always recommend Infiniti to anybody!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Spencer Cassidy

    Service Advisor

    (5.0) 14 reviews

    Brenden Shaw

    Service Advisor

    (5.0) 7 reviews

  • 5.0 out of 5
    May 13, 2020

    I've been searching high and low for a vehicle I could truly be happy with for over 3 years now. When I found one of the only 5 vehicles that matched... all of the criteria I needed at this dealership 250 miles from home, I was ready to make the trip and hopefully finally make a decision I could be excited about! From the first experiences with the sales associate Ryan Rowley online, then in person, I knew they prided themselves on customer service and quality! I won't do business anywhere that I don't believe will meet that minimum expectations!! From the communication on the day I traveled, through the preparation and sales process, I have no complaints. Then, the final paperwork and financial process with the business manager, John, was about as smooth and enjoyable as could be expected!! Nothing but good things to say. I drove the car 250 miles home and have had it a week. I've never been more excited about a new car!!

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    May 1, 2020

    I did not like that Mike cared nothing about me or my vehicle. He was only concerned about the up-sale to me me m

    1.0 out of 5
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    3.0 out of 5
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    1.0 out of 5
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    1.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
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