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Sales Closed
Service Closed
Mon 8:00 AM - 9:00 PM
Tue 8:00 AM - 9:00 PM
Wed 8:00 AM - 9:00 PM
Thu 8:00 AM - 9:00 PM
Fri 8:00 AM - 7:00 PM
Sat 8:00 AM - 7:00 PM
Sun Closed
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat 8:00 AM - 5:00 PM
Sun Closed
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Reviews

2.7
40 lifetime reviews.
  • Great experience as usual

    We have bought several vehicles from Gary Crossley Ford over the years and this time was just like all the rest: WONDERFUL! Have always found the...


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    We have bought several vehicles from Gary Crossley Ford over the years and this time was just like all the rest: WONDERFUL! Have always found them to be concerned about our needs and always leave happy with the deal! Great job, Gene Burgen!

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Crappy service

    On 3/28/17 I took my 2003 Ford Expedition in to get a sensor replaced in the driver door. I had attempted to replace it myself but once the panel...


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    On 3/28/17 I took my 2003 Ford Expedition in to get a sensor replaced in the driver door. I had attempted to replace it myself but once the panel was off I didn’t have the correct tools. I call the day before to ask for an estimate and how long it will take. They stated $100 and 1 hour. I scheduled the appointment for 9:30am. I arrived for the appointment and the dealer stated it would take at least 1 ½ hours and cost $160 dollars because the door panel was put back on. I was not happy with that price because I know taking the panel off took 5 minutes and should not equate to an extra $60. They finally took my car to work on 30 minutes late. After about 30 minutes I walked around the front of the building and saw my car parked. My first thought is that they have not even started because it was supposed to take longer. So I decided to just wait to see if they were going to finally take it to work on it. (Knowing I had to leave to pick my kid up from school by 11:30). I went back inside and was getting ready to ask for my keys because it was 11am and the car was still sitting there outside now for approx. 30 minutes. Then, the service guy said my car was done. I was surprised for two reasons. It only took 30 – 40 minutes to complete and my car had been sitting there and they did not bother to tell me it was completed. When I questioned them about charging me for 1 ½ hours instead of the 30 – 40 minutes they worked on it, they said the hours is based on the job regardless if it takes 30 minutes or 3 hours. It is the same price. If that was true why would the rep I talked with the day before quote $100 if it is by the job. So that was another mistake they made. I refused to pay the $160 and after arguing with them they dropped the price to $120. On top of it they were rude and I feel like they purposely made me wait while the car was done. Maybe they did not think I would be watching the time. I will refuse to use or purchase a car from Gary Crossley. After posting a comment on my FB, the feedback I got about them was all bad. Nothing good to say.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Disappointed

    The salesmen was very Pushy. Not impressed with financing department either.


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    The salesmen was very Pushy. Not impressed with financing department either.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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About Our Dealership

Dealer on Cars.com since September 2002

Gary Crossley Ford Inc, Kansas City's #1 Ford dealer, offers new Ford Cars, Ford Trucks, SUVs and Crossovers online. Search for all of the new Ford models, including E-Series, Edge, Escape, Escape Hybrid, Expedition, Explorer, F-150, F-250 SD, F-350, F-450, Flex, Focus, Fusion, Mustang, Ranger, Taurus, Taurus X. Find your dream car from our Ford showroom of cars, trucks, SUVs and Crossovers or search our new Ford inventory to see what is on our lot, get new car pricing and free Ford price quotes. View our used car inventory, including our pre-owned vehicles. We have over 13 acres of Ford Trucks & Cars.

"Experience the Crossley Difference"