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Gary Crossley Ford

(1,135 reviews)
Visit Gary Crossley Ford
Sales hours: 8:30am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–7:00pm 7:00am–6:00pm
Saturday 8:30am–7:00pm 8:00am–5:00pm
Sunday Closed Closed
2017 consumer dealer award
View 2 awards
2017 consumer dealer award 2016 consumer dealer award

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New (866) 947-2830 (866) 947-2830
Used (866) 919-3972 (866) 919-3972
Service (866) 286-3702 (866) 286-3702

Inventory

See all 693 vehicles from this dealership.

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About our dealership

This seller has been on Cars.com since September 2002.
Gary Crossley Ford in Kansas City, Missouri is committed to providing our customers with exceptional service and a car buying experience that is unmatched. Whether it is our award-winning staff, 3-Day Guarantee on all of our vehicles, or free car washes for life, you’re sure to see why our loyal customers love The Crossley Difference.
Experience the Crossley Difference

Service center

Phone number (866) 286-3702

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Meet our employees

Reviews

(1,135 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gary Crossley Ford from DealerRater.

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I reached out with some questions and was blown away by

I reached out with some questions and was blown away by how helpful and knowledgeable Phill at Gary Crossley Ford was. He took the time to provide genuine guidance without any sales pressure whatsoever. Their expertise and integrity really shine through, and I wouldn't hesitate to recommend them to anyone looking for top-notch service.

I reached out with some questions and was blown away by

I reached out with some questions and was blown away by how helpful and knowledgeable Phill at Gary Crossley Ford was. He took the time to provide genuine guidance without any sales pressure whatsoever. Their expertise and integrity really shine through, and I wouldn't hesitate to recommend them to anyone looking for top-notch service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your kind words about our team at Gary Crossley Ford. It's good to hear that our service met your expectations. Thank you for recommending us.

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My salesman had superior knowledge of all the options of

My salesman had superior knowledge of all the options of my new truck. It was a pressure free experience. I highly recommend Crossley Ford and tell’em Roscoe sent you.

My salesman had superior knowledge of all the options of

My salesman had superior knowledge of all the options of my new truck. It was a pressure free experience. I highly recommend Crossley Ford and tell’em Roscoe sent you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for recommending Gary Crossley Ford. We're glad our team made your truck purchase smooth and pressure-free. We appreciate your referral.

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Heather was very helpful and kept in contact.

Heather was very helpful and kept in contact. There were some bumps in the process because of parts not being available, other than that it was fine. They do need to get more courtesy cars for people to drive that belong to them so people don’t have to do through rental agencies and maybe wash the cars after the service or at least offer a was and a vacuum. I’m sure consumers would love that. Offer a showroom experience.

Heather was very helpful and kept in contact.

Heather was very helpful and kept in contact. There were some bumps in the process because of parts not being available, other than that it was fine. They do need to get more courtesy cars for people to drive that belong to them so people don’t have to do through rental agencies and maybe wash the cars after the service or at least offer a was and a vacuum. I’m sure consumers would love that. Offer a showroom experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We appreciate your detailed feedback and will take your suggestions about courtesy cars and showroom experience into account. Our team at Gary Crossley Ford is glad Heather could assist you throughout the process. Thank you for sharing your thoughts.

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My first time with the Ford Protect CSP coverage.

My first time with the Ford Protect CSP coverage. While I sure did not want a trans-axle problem -- I got one. The team at Gary Crossley Ford, including Zachary and Chad, got the issue corrected. This dealership remains excellent. The tops!

My first time with the Ford Protect CSP coverage.

My first time with the Ford Protect CSP coverage. While I sure did not want a trans-axle problem -- I got one. The team at Gary Crossley Ford, including Zachary and Chad, got the issue corrected. This dealership remains excellent. The tops!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We appreciate your feedback and are glad our team at Gary Crossley Ford could assist you with the Ford Protect CSP coverage. Thank you for recognizing our efforts.

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Charlie was awesome .

Charlie was awesome ..got me a great deal and everything was really easy to get done and on the road.

Charlie was awesome .

Charlie was awesome ..got me a great deal and everything was really easy to get done and on the road.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

We’re glad our team made the process smooth and got you a deal you’re happy with. Thanks for choosing Gary Crossley Ford. Drive safely.

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Parker did a great job helping me order an Expedition.

Parker did a great job helping me order an Expedition. He kept me updated on when they would start to build it, and when it would be delivered once it was completed. It actually was delivered a lot sooner than expected. I appreciate his help making the process a lot easier!

Parker did a great job helping me order an Expedition.

Parker did a great job helping me order an Expedition. He kept me updated on when they would start to build it, and when it would be delivered once it was completed. It actually was delivered a lot sooner than expected. I appreciate his help making the process a lot easier!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We're pleased to hear our team made your Expedition ordering process smooth. Thank you for choosing Gary Crossley Ford, and we wish you the best with your new vehicle.

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Just made my 2nd new car purchase from Gary Crossley

Just made my 2nd new car purchase from Gary Crossley Ford. Always great experience. All their staff in sales, service, parts and finance are a pleasure to deal with. They absolutely excel in customer service and price.

Just made my 2nd new car purchase from Gary Crossley

Just made my 2nd new car purchase from Gary Crossley Ford. Always great experience. All their staff in sales, service, parts and finance are a pleasure to deal with. They absolutely excel in customer service and price.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We're glad to hear you're pleased with your experience at Gary Crossley Ford. Thank you for trusting us again and for sharing such kind words about our team.

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We would highly recommend Clark Hewitt.

We would highly recommend Clark Hewitt. He kept us up to date on the arrival of our new Bronco and it’s exactly what we wanted. He is a very knowledgeable and personable salesperson and you’ll get to meet his dog Rocco if you work with him. 😊🦮

We would highly recommend Clark Hewitt.

We would highly recommend Clark Hewitt. He kept us up to date on the arrival of our new Bronco and it’s exactly what we wanted. He is a very knowledgeable and personable salesperson and you’ll get to meet his dog Rocco if you work with him. 😊🦮

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Thanks for recommending our team. We're glad to hear that everything went smoothly with your new Bronco. Enjoy it!

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Greatest place ever to buy your vehicle.

Greatest place ever to buy your vehicle. Everyone at the store has the same goal. Taking care of customers!!

Greatest place ever to buy your vehicle.

Greatest place ever to buy your vehicle. Everyone at the store has the same goal. Taking care of customers!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with Gary Crossley Ford. We're glad our team met your expectations. Take care!

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I have purchased many vehicles in my life but my purchase

I have purchased many vehicles in my life but my purchase from Gary Crossley Ford was the absolute best! Zero pressure experience, honest sales and management, 5 star service from start to finish. I was offered water and snacks as I walked in the door, treated like a long time friend. When people ask me how the experience was I just tell them one thing, I was not Sold a vehicle, I purchased my dream car from my new friends! Free car washes for life, first class service, full access after the sale. The list goes on! If you are in the market then there is only one stop you should make!

I have purchased many vehicles in my life but my purchase

I have purchased many vehicles in my life but my purchase from Gary Crossley Ford was the absolute best! Zero pressure experience, honest sales and management, 5 star service from start to finish. I was offered water and snacks as I walked in the door, treated like a long time friend. When people ask me how the experience was I just tell them one thing, I was not Sold a vehicle, I purchased my dream car from my new friends! Free car washes for life, first class service, full access after the sale. The list goes on! If you are in the market then there is only one stop you should make!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Gary Crossley Ford. Our team takes pride in delivering an experience that makes you feel like part of the family. Enjoy your new car and take care!

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