Skip to main content

Bob Sight Ford

(1,427 reviews)
Visit Bob Sight Ford
Sales hours:
Service hours:
View all hours
Sales Service
Monday 8:30am–6:00pm 7:00am–6:00pm
Tuesday 8:30am–6:00pm 7:00am–6:00pm
Wednesday 8:30am–6:00pm 7:00am–6:00pm
Thursday 8:30am–6:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 9:00am–4:00pm 7:00am–3:00pm
Sunday Closed Closed
New (816) 744-8937 (816) 744-8937
Used (816) 774-4078 (816) 774-4078
Service (816) 744-8568 (816) 744-8568

Reviews

(1,427 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Sight Ford from DealerRater.

Want to share your experience with this dealership?

Write a review

Betraid

I have 2011 f250 that doesnt even have 12000 mi on it and had the DEF pump go out. So I took it in for a warranty repair, they fixed it, I picked it up and the next day the engine light came on so I took it back in. The service man calls; its the DEF pump again and he tells me prices, I asked him why its warranty work and he said that Ford is not covering it and Bob Sight is not going to stand behind their work!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

My sincerest apologies for your experience with the service department at Bob Sight Ford. We consider our service personnel to be highly trained professionals who complete repairs the first time the vehicle is in their care. Please contact me directly and I will do everything I can to help. Zachary Sight, General Manager

disappointed

I arrived at Bob Sight ready to purchase a new car. I had already searched inventory on line, obtained pre-approval at Ford Credit and completed a lot of research on makes and models. I called the dealership and made an appointment to look at one particular car in stock. When I arrived for the appointment, the salesman was busy and we just had to stand in the sales floor for 1/2 hour. The salesman failed to remember the appointment, our names or to even have the car ready. In fact, he couldn't even find the car and even tried to have us drive a used car. Finally, he told us the car had some kind of electrical problem and the mechanic had taken it home.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We sincerely appreciate the time you put into researching your vehicle purchase. We understand that it is not acceptable to experience customer service in the manner that you did and assure you that this is not our typical route to achieving exceptional customer service. We would be thankful for you to give us an opportunity to regain your business. Please feel free to contact me personally to discuss the issue. We continually look for ways to improve business and to ensure that our customers remain satisfied with their experience here. Zachary Sight General Manager, Bob Sight Ford 816-524-6550

Great Experience

I went to Bob Sight needing to buy another vehicle and thinking along the used line. After driving and comparing used to new, it ended up being a no brainer which to purchase. The Saleman took the time to answer questions, run numbers, and help us figure out the best scenario to fit our budget and wants. It was a great experience and I have already recommended them to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We love to hear that you had a positive experience and hope that you'll come back for more! Thank you!!

awesome service

Every one at Bob Sight is amazing! great customer service. Like how they take the time to show you what you need to know about your new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Your car is something you use everyday. We know it's important for you to know your vehicle, inside and out. Thank you for choosing Bob Sight Ford and we hope to see you again soon!

Buying a truck My way.

I am an educated shopper. I like to do all the research up front. The team at Bob Sight, specifically David W. my sales rep, completely supported my style of shopping. I arrived at the dealership with a 95% idea of what I was looking for. David took the time to look up my wants and see where he could get it. Bob Sight kept me updated multiple times a day while waiting on a Dealer 200 miles away to get back on details on a 6 1/2 foot bed model. I ended up taking a model on the lot that was nearly the same minus the 6 1/2' bed. I was time limited in my ability to stay at the dealership. They worked with us having the next step ready so when I could get in, there wasn't a wait.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Going above and beyond is what we strive to do! We appreciate your business!

Great Experience

We had a great experience with the sales team at Bob Sight Ford. They will get our repeat business.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for choosing Bob Sight Ford! Come back again soon!!

Bob Sight is Awesome

This is the 2nd car purchase from Bob Sight withen 1 year! The service is awesome! Our sales men are off the charts when it comes to Customer Service and the help from co-workers are fantastic! You feel like family when you are at Bob Sight. The service department is above top notch they are there to answer your questions and they are quick with the answer or solution! We love going to Bob Sight! I am happy to reccomend my friends and family to visit Bob Sight if they want to be treated Great! Julie Fase

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

I did not even go to buy a SUV...

We only went to put my husbands car in the shop. I saw a MKX I decided to test drive it and so they had me take it home for the weekend and the rest is history. I love how they worked everything out so it was in the budget I needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We are so glad we could help you with not only servicing your husbands car, but also help you choose a new vehicle. Taking the vehicle for a test drive overnight really lets the customer figure out if this is the right car for them. Luckily - it was perfect for you! That is great! Thank you for choosing Bob Sight Ford and we hope to see you again soon!

Bob Sight Service Review

I have used Bob Sight for all the service on my F-150. They have always been open and honest with all repairs and completed them on time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for your kind words! We appreciate your business!

Just The Best

My first experience at Bob Sight Ford was in December 2007 when I test drove and decided to purchase a 2007 F-150, which I still own and love. Came back in 2010 and purchased my 2010 Taurus. What a great car that is. I have looked at other brands and drove those, but always come back to Ford. They just seem to be more solid and I have never had a problem with either of my Bob Sight purchased Fords. All my service needs are also met at their service department where everyone is so helpful and friendly. The waiting area is comfortable and provides reading or TV while you wait. It is just a great dealership where I intend to continue my business.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for choosing Bob Sight Ford!! We appreciate it!