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Reviews
Awesome experience as usual, it's now been over a 30 year
Awesome experience as usual, it's now been over a 30 year relationship. My salesman Erich Phillips treats everyone like family, wouldn't go anywhere else. Thanks again Metro Ford!!!
Awesome experience as usual, it's now been over a 30 year
Awesome experience as usual, it's now been over a 30 year relationship. My salesman Erich Phillips treats everyone like family, wouldn't go anywhere else. Thanks again Metro Ford!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
They have repaired my vehicle on different occasions and
They have repaired my vehicle on different occasions and have always done an excellent job. The service department gets me an appointment as soon as possible.
They have repaired my vehicle on different occasions and
They have repaired my vehicle on different occasions and have always done an excellent job. The service department gets me an appointment as soon as possible.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Randall, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
Johnny Hayes goes above and beyond to help the Ford
Johnny Hayes goes above and beyond to help the Ford Family customers. Great communicator, very willing to do extensive research when challenging vehicle issues arise. Because of Johnny, I have already sent two new customers to Metro Ford to have their vehicles serviced.
Johnny Hayes goes above and beyond to help the Ford
Johnny Hayes goes above and beyond to help the Ford Family customers. Great communicator, very willing to do extensive research when challenging vehicle issues arise. Because of Johnny, I have already sent two new customers to Metro Ford to have their vehicles serviced.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Kent, thank you so much for your kind words! We're thrilled to hear we provided you with excellent service and met your expectations. If you ever need anything else, don’t hesitate to reach out. We appreciate your recommendation and hope you have a great day!
Great purchasing experience.
Great purchasing experience. Michael was great. Rick was great. The car was cleaned up perfect. We picked the color because we liked it and once the car was cleaned it looked even better
Great purchasing experience.
Great purchasing experience. Michael was great. Rick was great. The car was cleaned up perfect. We picked the color because we liked it and once the car was cleaned it looked even better
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Jon, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!
It was a great experience they worked with me on what I
It was a great experience they worked with me on what I was looking in price range and got me the payments I was willing to work with and went up and beyond to help me
It was a great experience they worked with me on what I
It was a great experience they worked with me on what I was looking in price range and got me the payments I was willing to work with and went up and beyond to help me
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Marcus, we're pleased to hear everything was completed to your satisfaction and so happy to have earned your trust in our business! We're always here to provide exceptional service at a great value and look forward to doing business with you again in the future!
Purchased a new truck from Metro Ford.
Purchased a new truck from Metro Ford. Love my truck but Metro fell short. Salesman stated a new battery would be put in the truck. Didn't happen! At 200 miles check engine light came on it was the battery. Service charged it and still no new battery as promised. My vehicle was shorted on trade stating something was wrong with 4-wheel drive. Had my mechanic check before trade was finished nothing wrong to find out a tech Didn't Check the vehicle but the sales manager did. Didn't get a review of purchase agreement or offerings of products. Salesman rushed the pickup when questioned I got above my pay grade. This fell short on my experience since we have bought a vehicle from the same sales person only a few months prior. Make sure you make them give you a good experience when spending you hard cash!
Purchased a new truck from Metro Ford.
Purchased a new truck from Metro Ford. Love my truck but Metro fell short. Salesman stated a new battery would be put in the truck. Didn't happen! At 200 miles check engine light came on it was the battery. Service charged it and still no new battery as promised. My vehicle was shorted on trade stating something was wrong with 4-wheel drive. Had my mechanic check before trade was finished nothing wrong to find out a tech Didn't Check the vehicle but the sales manager did. Didn't get a review of purchase agreement or offerings of products. Salesman rushed the pickup when questioned I got above my pay grade. This fell short on my experience since we have bought a vehicle from the same sales person only a few months prior. Make sure you make them give you a good experience when spending you hard cash!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Virginia, thank you for taking the time to leave us feedback about your experience with us. Please reach out to us at (816) 254-9800 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction. We hope to hear from you soon.
I was having trouble with my power steering.
I was having trouble with my power steering. I called the service department and was told to bring my car in the next morning at 8 am. The steering was checked and decided the problem was the steering gear. They had the part on sight and my car was ready in 3 hours.
I was having trouble with my power steering.
I was having trouble with my power steering. I called the service department and was told to bring my car in the next morning at 8 am. The steering was checked and decided the problem was the steering gear. They had the part on sight and my car was ready in 3 hours.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Judith, thank you so much for your positive feedback and 5-star review! We take pride in providing excellent service to our customers and are glad you had an experience that meets our standards. We hope to be of service to you again in the future!
GREAT CUSTOMER SERVICE FROM LOOKING AT VEHICLES TO THE
GREAT CUSTOMER SERVICE FROM LOOKING AT VEHICLES TO THE TEST DRIVE AND PURCHASING MY NEW EXPLORER! OUTSTANDING DEALERSHIP!
GREAT CUSTOMER SERVICE FROM LOOKING AT VEHICLES TO THE
GREAT CUSTOMER SERVICE FROM LOOKING AT VEHICLES TO THE TEST DRIVE AND PURCHASING MY NEW EXPLORER! OUTSTANDING DEALERSHIP!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hi Karen, thank you for taking the time to notice those efforts and for leaving such an awesome review! Please let us know if there is ever anything else we can do for you. We appreciate your business and are always happy to help. Take care!
Horrible service.
Horrible service. Very dismissive and they didn’t fix the issue after going there twice!
Horrible service.
Horrible service. Very dismissive and they didn’t fix the issue after going there twice!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
the process was as quick and painless as possible.
the process was as quick and painless as possible. I was shown exactly what price/payment/vehicle was like and it was true throughout entire process. No bait/switch, etc.
the process was as quick and painless as possible.
the process was as quick and painless as possible. I was shown exactly what price/payment/vehicle was like and it was true throughout entire process. No bait/switch, etc.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Aaron, thank you for leaving such a great review and high star rating. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!