Molle Chevrolet

I purchased a new Chevrolet Trailblazer on March 13 from Molle Chevrolet in Blue Springs, and my salesperson was Alex Malone. After completing the paperwork, Alex spent approximately 10 minutes reviewing the vehicle’s technology features with me. As a 77-year-old customer who has not previously owned a vehicle with this level of modern technology, I appreciated his initial willingness to assist and his assurance that he would be available to answer any questions by phone. The following day, I contacted Alex for additional guidance. He indicated that he was too busy to assist over the phone and suggested that I come into the dealership instead. I explained that I live approximately 40 miles round trip and asked if he could sit in a similar Trailblazer on the lot and walk me through the steps remotely. He responded that he might be able to do so but was currently too busy and would call me back later that day. I informed him I would be available and would await his call; however, he did not follow up. Over the next three days, I made several additional attempts to contact him, but my calls were neither answered nor returned. I also attempted to reach a manager, but I did not receive a response. Additionally, I later discovered that the antenna had not been installed on my vehicle, which negatively affected both the radio and phone functionality. This issue should have been identified and resolved prior to delivery. Unfortunately, my experience after completing the purchase has been very disappointing. Once the transaction was finalized, I felt there was little interest in providing continued support or ensuring my satisfaction. Based on this experience, I would not consider purchasing another vehicle from this dealership.

All service reps for the past 5+ years have been courteous, polite, professional and personable. They have all been willing to go the extra mile to help!

I went to Molle Thursday November 13th, 2025, at 2:10 p.m. and asked for an oil change. The service advisor quickly snapped, we are all booked, no oil changes today. This was the most pathetic version of, "you're not worth my time get out of here bud" that I have ever seen. Rude and offered no apology or offer to come back tomorrow. I sent the follow message to the service manager Mike Bradley and received no reply. I called earlier this week about scheduling an appointment for an oil change. I was specifically told by the gentleman on the phone that it was a first-come-first-serve matter. I arrived at the service center today at 2:10 p.m. The service advisor acknowledged me and asked me what I needed. I told him I wanted an oil change. He abruptly replies, “there are no oil changes available.” I have visited many dealerships and have never been refused an oil change. It is not like I showed up near closing time. Whatever the reason for non-service today it did not seem right. I left this dealership and had my oil changed at Cable Dahmer Chevrolet. The oil change was a nonissue. The service underwriter was cordial and polite. Why can’t your service department replicate the same service and treatment that I received today at another dealership? My intent for visiting your service center was to support the dealership that I purchased my Malibu from. Granted, an oil change is one of the more affordable service needs of customers. If you are unable to handle the minor needs of a customer, why would I return for more expensive services in the future? Communication is important. If there is a hard cutoff for an oil change then state, the policy for everyone to know and understand. I was both sad and disappointed when I left your service center today. I will not be returning in the future.

As always, very good service time. As always, very friendly people,clean area. Very very very very very very good customer service for many years !

The service department was professional and had me in and out in a timely manner. From the first visit of buying the car to service of the car has been hassle free.

Great service, Friendly, and professional. Molle is always there and not trying to sell you something!

Great service and a very clean waiting room. The courteous car was very comfortable and clean, I don't mind getting a ride home from the dealership at all.

My service advisor Patrick Aswegan got the service performed in less time than he had estimated. It is why I have continued to have my car serviced at Molle Chevrolet.

Service did great and it only took an hour. The service rep did an Awesome job taking care of my every need.

The shop team at Molle are excellent. I had a problem with my Blazer, The Molle team had the problem resolved for me within a half hour. I really appreciated their understanding and the speed with which they took care of my problem. My thanks to them.