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Aristocrat Motors

(1,451 reviews)
Visit Aristocrat Motors
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 5:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–5:30pm
Tuesday 9:00am–7:00pm 7:00am–5:30pm
Wednesday 9:00am–7:00pm 7:00am–5:30pm
Thursday 9:00am–7:00pm 7:00am–5:30pm
Friday 9:00am–6:00pm 7:00am–5:30pm
Saturday 10:00am–6:00pm 8:00am–12:00pm
Sunday Closed Closed
2024 state dealer award
View 28 awards
2024 state dealer award 2024 state dealer award 2024 state dealer award 2023 state dealer award 2023 state dealer award 2022 state dealer award 2022 state dealer award 2022 state dealer award 2021 state dealer award 2021 state dealer award 2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2013 state dealer award 2013 state dealer award 2013 state dealer award 2013 state dealer award 2013 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (888) 380-2546 (888) 380-2546
Used (888) 409-1940 (888) 409-1940
Service (888) 409-9076 (888) 409-9076

Reviews

(1,451 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Aristocrat Motors from DealerRater.

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I've had several Mercedes from Aristocrat...experience...

I've had several Mercedes from Aristocrat...experience has always been great until this last time. This time Derek and all of you made the experience incredible. You have truly shattered all expectations.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Wow, thanks so much for the amazing feedback. We love shattering people's expectations. Thank you for your review and your business.

Marty was professional and friendly. No high pressure...

Marty was professional and friendly. No high pressure sales. Met all my expectations. I will definitely consider Aristocrat Motors for my next purchase. Peputation is well earned.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We love meeting and exceeding expectations. Thank you for your review and your business.

Smooth operation with outstanding service as usual!I...

Smooth operation with outstanding service as usual! I bought my vehicle from Aristocrat MB and when the time comes, I’ll purchase my next vehicle from Aristocrat motors!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We look forward to serving you for a long time to come. Thank you for your review and your business.

I bought my second Mercedes from Aristocrat because of...

I bought my second Mercedes from Aristocrat because of their service department. We have worked with Matt for years and felt perhaps that his level of service was "unique". I couldn't have been more wrong. After mixing up the time when I was supposed to drop off (early by 1.5 hours) Donnie jumped right in and took care of everything for me. It was as if Matt did the work. I guess this level of service is embedded in the culture at Aristocrat. We are relocating away from KC and I'm sorry I can't take these guys with me! However, I have already been assured that I can call them with any questions and am confident that they would work on my behalf with a new service department if the situation called for it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We believe in providing great customer service to any and all of our customers. Bust of luck on your relocation. We are always here to help. Thank you for your review and your business.

Donnie seriously went above and beyond with my service....

Donnie seriously went above and beyond with my service. Regrettably I didn't initially purchase my vehicle at this dealership, but that didn't stop them from providing me with the most remarkable service I have ever received from any dealership! NOTHING compares to the customer service I received!! Thank you so much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

WOW! Thank you so much Sandi, it was our pleasure. Thank you for your review and your business.

I stopped by to check out cars on their...

I stopped by to check out cars on their website. Aristocrat had so many beautiful cars it was hard to select one. Bob met me in the lot. Never any pressure took a Mercedes for a test drive . The car was amazing. The sales process was very easy. Great place to buy a car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for stopping in Warren, it was out pleasure to help you with your car buying process. Thank you for your review and your business.

When I purchased the last car that I bought from...

When I purchased the last car that I bought from Aristocrat, I was met in the parking lot by a salesman who showed me the car in which I was interested. He gave me his card and I said his name was familiar. When I told him my name, he said he sold me a car in 1991, (27 yrs earlier) told me the model and the unusual color of the car...Very dark green that turned blue in low light conditions. How can a person remember stuff like that. I am equally impressed with the service staff at Mercedes.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We pride ourselves on the details. We are so happy to be part of your car buying process so many years later. Thank you for your review and your business.

Absolutely the best in buying and servicing! We have...

Absolutely the best in buying and servicing! We have owned a Mercedes for 35 years. Nothing compares to the professionalism and quality of service at Aristocrat. We would never go anywhere else!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

And we would never want you to. Thank you for your review and your business.

Great experience! Bill W and Chuck were great help...

Great experience! Bill W and Chuck were great help during the purchase process - honest, patient, and they came up with a great solution that met my needs including my pocket book.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are so pleased that you are pleased. We love a GREAT EXPERIENCE. Thank you for your review and your business.

Best service and very efficient! Very happy with it!...

Best service and very efficient! Very happy with it! Quality job and super friendly staff! I would take my car there all the time! Thank you very much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We believe in amazing and efficient service...so glad you found it both! Thank you for your review and your business.