Reviews
General manager Blake Manning was was rude and hateful
General manager Blake Manning was was rude and hateful very disrespectful and I will never do business with them ever
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
I took my F-150 in for Warranty Service and Recall.
I took my F-150 in for Warranty Service and Recall. The service was Fast friendly, without issues. I will use them in the future.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dan, we're delighted to hear that your experience with our service team at Shawnee Mission Ford was fast and friendly. We look forward to assisting you again in the future!
Took my 2021 F150 and meet with Derby in the service on
Took my 2021 F150 and meet with Derby in the service on 2-6-24. For an oil change tire rotation. I told Derby about a battery issue with my truck. Derby checked my extended warranty and other coverage to see covered the battery replacement. Derby went beyond customer service and had great professional service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Scott, we're delighted to hear that Derby provided exceptional service during your visit at Shawnee Mission Ford. It's great knowing he went above and beyond to assist with your battery issue. Thanks for sharing!
I took my 2013 Ford Escape for an oil change and tire
I took my 2013 Ford Escape for an oil change and tire rotation, and it was all done in less than an hour. Great service. Ask for Brian, he provides excellent customer service, and we're working with Eddie on their Extended Warranty for another vehicle. They definitely follow-up with you. Thank you for the excellent service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Laurie, thank you for sharing your experience! We're delighted to hear that Brian and Eddie provided excellent service at Shawnee Mission Ford. We appreciate your support and look forward to assisting you again in the future!
I took my Blazer in to get some body work done.
I took my Blazer in to get some body work done. The work was done and Carlos told me I could come in on a Saturday to pay for it and pick it up Now I work 7 days a week and I had to get off work early to pick the vehicle up. So I come in to pick it up and the lady at payment desk told me there was no ticket on my vehicle and therefore I could not pick it up. So NOW I have to go home from work on Monday night and have my wife drive out to Shawnee Mission Ford. And we live in Lee's Summit! I can't believe Shawnee Mission Ford messed up this bad! Because of them now I have to take an extra night to come pick up my vehicle when it should have done already! Unbelievable!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
John, I'm sorry to hear about the inconvenience you experienced with picking up your Blazer. This certainly isn't the level of service or assistance we aim for, and I apologize for any disruption this caused in your schedule. I will be sure to share this with my team to ensure this does not happen again. Please reach out if there's anything further we can do to assist you. Thank you, Johnn Baldridge - Parts Director - (913) 631-0000
My car had to be towed and eventually scrapped due to a
My car had to be towed and eventually scrapped due to a bad engine, but the whole team at Shawnee Mission Ford was great. Bryan in the service department was my main contact and he couldn’t have been better!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Josh, we're glad to hear that Bryan and the Shawnee Mission Ford team provided you with excellent service during a tough situation. Thank you for sharing your experience!
Loved the service not only were they on time but got the
Loved the service not only were they on time but got the car back in a timely manner with little to no hassle
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
A.R., we're delighted to hear that you had a hassle-free experience with our team at Shawnee Mission Ford. Thank you for your kind words and support!
Had an amazing experience.
Had an amazing experience. Derby was in charge of my service. Communication was awsome. Quality of work was amazing. Will be my preferred service department from here on out.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Brian, we're delighted to hear that Derby and the Shawnee Mission Ford team provided you with an amazing experience. Thank you for choosing us as your preferred service department!
I was mailed a coupon by the dealership for $10 off an
I was mailed a coupon by the dealership for $10 off an oil change which was due. They found out that it needed new rear brakes replaced. It will be a major expense but at least they explained the repairs. I was shocked, but now I know. Also Wheel alignment failed and they had a digital print out to show me. So, they gave me a thorough inspection with detailed paperwork.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Cecilia, we're glad to hear that our team at Shawnee Mission Ford provided you with a thorough inspection and clear explanations. Thanks for trusting us with your car maintenance, safe travels until we see you next time!
Sevice department always very helpful and professional!
Sevice department always very helpful and professional! Brooke, the service manager working in my truck, was awesome!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Pasha, we're delighted to hear that Brooke and our service department at Shawnee Mission Ford provided you with such helpful and professional assistance. Thank you for the kind words!