Shawnee Mission Ford

I made a service appointment and I took my new F250 to Shawnee Mission Ford for an oil change at 3000 and asked them to set the auto up window function on the left side. 7 hours later for a simple oil change I called oh yes its just now done but they didn’t even look at the window. I complained and service manager sent me an email oh we are so sorry bring it back and we will look at that for you I sent 3 email “when do you want it back in” no response. Later a tree fell on my truck and my insurance uses Shawnee Mission Ford so I took it in and the body shop did an amazing job. Because of that I went back to quicklube with a service appointment at 9 am dropped it off at 8:40 by 4 pm the truck had not been touched I was told by the rep service appointment are a drop off time and they took walk in if willing to wait 1.5 hours ahead of my appointment in other words they didn’t give a damm about me. I told her to get my truck ready I was coming to get it and I will take it somewhere that gives a damm about a customer of about 20 years

PLEASE STAY AWAY FROM THIS DEALERSHIP — AND ESPECIALLY MASON. If this is the only dealership left standing, and you absolutely have to do business here, please ask to work with someone other than Mason. I was in Kansas City for training in July and decided to trade in my truck for a newer model. Initially, everyone was extremely helpful, and I left the dealership with a brand-new 2025 F-150 with only 18 miles on it. Unfortunately, that was where the positive experience ended. First issue: I purchased a new bed liner through one of the dealership's partners and dropped my truck off the following day with 33 miles on it. I picked it up the next day and immediately noticed it had 78 miles. When I questioned the mileage, I was told the company that installed the bed liner was approximately 10 miles away. Even assuming a 20-mile round trip, that still leaves roughly 25 unexplained miles on a brand-new vehicle. That alone would have been frustrating, but I also dropped the truck off with a full tank of gas and picked it up with just over three-quarters of a tank. Maybe that's acceptable to some people, but I don't consider it acceptable to put unexplained miles on a brand-new vehicle and use a significant amount of its fuel without providing a reasonable explanation. Second issue: I purchased the vehicle at the end of July. In August, I received a late-payment notice from my bank regarding the vehicle I had traded in. I called the dealership repeatedly — roughly 25 times — trying to get this resolved. I was routinely transferred to someone who could supposedly help, only to reach voicemail. I left multiple messages and would go days without receiving a response. Then September came, and I received another missed-payment notice from my bank. At that point, I was informed that the account was potentially going to be reported and sent to collections. After repeatedly contacting the dealership, I was finally connected with Matt, the new vehicle manager. To his credit, Matt was the first person who actually took the situation seriously, and he got the payoff of my old vehicle handled within a week. Because Matt stepped in and resolved the issue, I decided to give the dealership the benefit of the doubt and chose not to leave a review. Unfortunately, that decision didn't last long. Third issue: I recently went to register my vehicle and discovered that the taxes I was told I would owe had been grossly underestimated during the purchase process. As a result, I was forced to pay an additional $518.65 out of pocket to cover the remaining tax balance. At this point, the pattern is impossible to ignore: unexplained mileage and fuel usage, an improperly handled payoff that nearly resulted in my account being sent to collections, and a significant tax shortfall that I was left to pay out of pocket. I understand that mistakes can happen. What is unacceptable is the lack of communication, accountability, and follow-through that accompanied these problems. Matt — I genuinely appreciate you stepping in and fixing the payoff issue. You were professional, responsive, and actually helped resolve a problem that should have been handled long before it reached you. Mason — my experience with you was the complete opposite. Once I drove off the lot, you dodged me as if your life depended on it. Repeated attempts to reach you went nowhere, and the lack of communication was unacceptable. Based on my experience, I cannot recommend this dealership. If you decide to do business here anyway, do yourself a favor and request someone other than Mason. I went into this dealership expecting to purchase a new vehicle and leave with a positive experience. Instead, I've spent months chasing down issues that should have been handled correctly the first time. I will never do business here again.

My experience purchasing a vehicle from Shawnee Mission Ford ended up Amazing! The customer first attitude displayed by our sales rep Faisal and the support of management to positively resolve a communication snafu was exceptional. They went above and beyond my expectations to make sure I was happy and satisfied with my purchase. Faisal was great, called when he said he would, and followed up to make sure I was good. I am retiring soon, turning in my company car and have to buy a car. I have been to a lot of dealerships lately but my experience at Shawnee Mission Ford has been the best! Great selection and prices, but mostly people that actually care about their customers! Thanks Faisal and Shawnee Mission Ford management, if we need another vehicle, we will be back!

Took my car in for a clanking noise in the rear vend, told it was a differential. Would be 2 weeks to repair. Found out their in stock one was defective. Possibly 2 weeks to get it completed. My car has been garaged always. It took 6 weeks to do a 3 hr repair replacing it. The car sat in their lot the full 6 weeks in 100 degree weather. I asked for it to be cleaned up before giving it back to me complete. I took it to the car wash to clean it up before taking it home. Now it needs waxed due to being baked in the sun for 6 weeks. They gave me a loaner car and when I called to get a status on repair was told me I had a loaner car and hoped to get repair started numerous weeks. Talked to service manager and he hoped to get it started next week. For good customer service I would recommend a full detail on the car before picking it up. I mentioned that about Week 4 in a voicemail but not done. I also asked for a wheel dressing on all wheels as I have extended warranty since it was going to be there a while.found out when I picked it up it wasn’t done but I could bring it back an drop it off to get it done. Possible might get company to come to my home and do the work. Gonna try for that. It still blows me away it took 6 weeks to get a 3 or 4 hour replacement to be installed. I gave it a 2 star as I did have a loaner car. . Very disappointed It’s really.nice to have our car back and it has a 2 year warranty on the part. Carlos’s was the service adviser and worked on getting the loaner car for me.

• I dropped of my wife’s car (early) at 7:00 AM for her 1:00 PM appointment. • At 5:15 PM I called my wife to see if she had an update. She said she called, no one answered, left a voice mail and nobody called back for the past hour or so. • I called and also did not get an answer and hung up rather than leave a voice mail since my wife already had. • Since I was already driving I went to SMF and asked the status. The service writer called it up and had a full screen of information with an estimate. I asked him why he didn’t call, or answer the phone, or return the voice mail. I didn’t get an audible response. • I asked to speak to the manager who was sitting nearby ignoring the whole thing. I reiterated, no call, no answer, no returned voice mail. I received a very similar nothing-burger response. • It turned out it was a big bill for a minor interior item that isn’t worth doing on a 10 year old car. But that’s not the point, if it was something vitally important that had to be done I would have taken somewhere else after SMF’s complete customer service failure and complete lack of ownership of the situation. • My only conclusion is SMF is bad at customer service and doesn’t seem to care.

• I dropped of my wife’s car (early) at 7:00 AM for her 1:00 PM appointment. • At 5:15 PM I called my wife to see if she had an update. She said she called, no one answered, left a voice mail and nobody called back for the past hour or so. • I called and also did not get an answer and hung up rather than leave a voice mail since my wife already had. • Since I was already driving I went to SMF and asked the status. The service writer called it up and had a full screen of information with an estimate. I asked him why he didn’t call, or answer the phone, or return the voice mail. I didn’t get an audible response. • I asked to speak to the manager who was sitting nearby ignoring the whole thing. I reiterated, no call, no answer, no returned voice mail. I received a very similar nothing-burger response. • It turned out it was a big bill for a minor interior item that isn’t worth doing on a 10 year old car. But that’s not the point, if it was something vitally important that had to be done I would have taken somewhere else after SMF’s complete customer service failure and complete lack of ownership of the situation. • My only conclusion is SMF is bad at customer service and doesn’t seem to care.

Beware of their unethical sales tactics. They lied to me about making some repairs on a car I bought. Gave me the run around for months, only to tell me they wont honor their word. Never been treated so poorly by a company. Dont trust them. Especially the sales manager Shawn. Listen to the other reviews and stay away. Wish I would have. They have been investigated in the past and for good reason. Avoid at all cost!

Broken promises! Get everything in writing because they will lie about anything to get you to buy and then pull the rug out. Told me they were going to fix some issues with my car and then didnt. Terrible customer service. Never ralked to the same person and would not return my calls after they made their sale. Go anywhere other than this dealership. Worst customer experience Ive ever had at any establishment. Listen to the other reviews. They are proud to lie and cheat hard working people. Buyer beware!

I'll never do business with Shawnee Mission Ford Service Department again. Had scheduled a service appointment for early Friday morning for brake repairs and didn't get my truck back until 10am the following Tuesday. Unacceptable way to do business. They did not offer anything to make up for the delay, not even a valid excuse or apology. The same thing happened before when I brought my truck in for brakes back in February 2024, with the same four day delay. I should have learned my lesson then. Terrible.

I'll never do business with Shawnee Mission Ford Service Department again. Had scheduled a service appointment for early Friday morning for brake repairs and didn't get my truck back until 10am the following Tuesday. Unacceptable way to do business. They did not offer anything to make up for the delay, not even a valid excuse or apology. The same thing happened before when I brought my truck in for brakes back in February 2024, with the same four day delay. I should have learned my lesson then. Terrible.