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They are sneaky about the way paper work is done, I got taken for $1000 because I trusted them and didn't go over the paperwork with a fine tooth comb.... Then I was lied to about service work that wasn't done. There are other car dealers around, highly recommend buying elsewhere. Watch your back, they will stab you. All they care about is a sale.
We drove for 2 hours from Mays Landing in NJ to see two Ford Focus that were on cars.com (still are as of writing this review), a blue 2010 and a silver... 2008. The salesman Michael said he wouldn't even show us the blue one as it was so bad, and in the service department. He went across the street to get the silver one. Meanwhile, we found the blue one out back. The inside was full of empty McDonald's containers, and there was a layer of stank on the center console and steering wheel like you wouldn't believe. The bodywork wasn't much to report, numerous dings and scratches. When he bought the silver one over, it was just as bad, maybe worse. Inside it was pretty good, but outside, there were so many dings and dents. The roof bar/tops of the doors on the passenger side look like someone had attacked it with a baseball bat. The rear bumper cover was sticking out just by the tail lamp, and the rocker on one side was dented in. Worse still, the A/C was not working at all, who sells a car in the summer time with no A/C. We left, having wasted 2 hours to drive there. This was a FORD, sold through a FORD dealership. They should be ashamed of themselves.
Lee, Thank you for taking a moment to review us. As you mentioned in your review, Michael didn't want to show you the blue Focus and he didn't, you ...found that in the back, we would have not shown or sold it to you in that condition. As for the silver Focus, it is shown as Whole To The Public Vehicle. In Delaware, we are able to sell these vehicles to the public, regardless of being a Ford dealership. However, we have spoken to Michael about letting you drive 2 hours without explaining what Whole Sale To The Public, no reconditioning,sold as is means.
Frank at willis is outstanding. Must go see frank if you are looking for a car. Thanks Frank Lauro. I have Bought 2 trucks from him
Thank you for taking a moment to leave Frank a wonderful review!
Working with Nate was so simple. He really listened to us when we told him what we wanted and didn't want. He worked diligently to find us a vehicle with... everything on our wishlist. He was courteous and professional throughout the entire process. He found the perfect vehicle and made sure it worked for our budget. If I could give him 6 stars I would. Thank you Nate for all your hard work. We look forward to working with you again in the future.
Thank you for the wonderful review! Nate is certainly an asset to our Sales Team! We are looking forward to working with you in the future!
Took my sons vehicle Ford Mustang in for oil change which I had done 2 other times to Willis ford in Smyrna never having an issue with their service.... Purchased 2 vehicles from them also never an issue. When the mustang was driven home we noticed oil on garage floor next day. Called Willis to talk to manager Rick he told me screw for oil pan was stripped and also needed new oil pan. Remember I took vehicle in 2 previous times before for oil change no issues at all. Just a coincidence take mustang in for oil change and now have oil Leak. Rick the manager would not take responsibility for oil leak. ( which I expected) basically told me mustang has over 100k miles these things happen ask him what are we going to do to fix this problem. Rick told me he is not responsible for oil leak and will cost me 276. 00 to repair. I guess you only get great customer service as long as nothing happens to vehicle and you just pay your bill and go on your way. No doubt in my mind they caused oil leak and would rather let a good customer go then to pay 276.00 for what they did to vehicle. Needless to say I will not take a go cart to get it worked on. They lost my trust and confidence in Willis ford service. They seem like they do not care I guess they make enough business to rip certain customers off.
Mr. Dewan, Thank you for taking a moment to review us, even though it was not a stellar review. We appreciate you giving us another opportunity to r...ectify the situation. Thank you for giving my Service Manager an opportunity to fix this.
Great service, very friendly and welcoming. Also a very easy car buying process. I would highly recommend this dealership.
Thank you Davin! We are pleased you had such a wonderful experience with us!
This was the best experience I have ever had purchasing a car. Nate and Halli were wonderful and the process was pain free and very easy I was there to... just look and left with my new vehicle. The entire process took less than 2 hours! I would recommend Willis Ford to anyone looking to purchase a new vehicle. The staff were also very friendly and very helpful. I am loving my new vehicle!
Maria, Thank you so much for the wonderful review!
Jim & the service dept. have been doing ALL the scheduled maintenance on my 2013 Fiat Pop 500 since I purchased it. It has been 5 years & I have not had... one single problem. They also make sure your car is returned as clean as when you dropped it off.¿¿
Nate Bowers at Willis Ford was great from the start. Nate made sure I understood everything clearly and for such a young consultant he did amazing. I... am very happy with the car i purchased and thanks to him i will forever remember my great experience here at Willis Ford.
Nate Bowers form Willis Ford in Smyrna was great. He found what I was looking for. Texted me the info on a few vehicles and had them ready for my test... drive when I got to the dealer. He is very pleasant to work with. No pressure, up front, honest and just a joy to be around . The buying process was quick and easy as well. I can not thank him enough.