Rectangle 48
Sales 8:30 AM - 8:00 PM
Service 7:30 AM - 6:00 PM

Willis Ford Hours

Sales

Monday

8:30 AM - 8:00 PM

Tuesday

8:30 AM - 8:00 PM

Wednesday

8:30 AM - 8:00 PM

Thursday

8:30 AM - 8:00 PM

Friday

8:30 AM - 8:00 PM

Saturday

8:30 AM - 4:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since February 2014

Buy Your Next Car From Willis Ford

...


There are a number of auto dealerships throughout Delaware, but when you're shopping in the Smyrna area, there is only one place to go: Willis Ford. At Willis Ford, it's easy to find the perfect car that will keep up with you, no matter what you need it to do. Ford makes light-duty and heavy-duty pickup trucks, comfortable sedans, sporty coupes, and capable SUVs, so you can find the vehicle that will accommodate your needs from the extensive lineup.

"Your Time Is Valuable And Willis Ford Makes It Easy!"

Service

Oil, Filter Change

$49.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.6 out of 5 4.6
30 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 10, 2018

    Working with Nate was so simple. He really listened to us when we told him what we wanted and didn't want. He worked diligently to find us a vehicle... with everything on our wishlist. He was courteous and professional throughout the entire process. He found the perfect vehicle and made sure it worked for our budget. If I could give him 6 stars I would. Thank you Nate for all your hard work. We look forward to working with you again in the future.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    October 29, 2018

    Took my sons vehicle Ford Mustang in for oil change which I had done 2 other times to Willis ford in Smyrna never having an issue with their service.... Purchased 2 vehicles from them also never an issue. When the mustang was driven home we noticed oil on garage floor next day. Called Willis to talk to manager Rick he told me screw for oil pan was stripped and also needed new oil pan. Remember I took vehicle in 2 previous times before for oil change no issues at all. Just a coincidence take mustang in for oil change and now have oil Leak. Rick the manager would not take responsibility for oil leak. ( which I expected) basically told me mustang has over 100k miles these things happen ask him what are we going to do to fix this problem. Rick told me he is not responsible for oil leak and will cost me 276. 00 to repair. I guess you only get great customer service as long as nothing happens to vehicle and you just pay your bill and go on your way. No doubt in my mind they caused oil leak and would rather let a good customer go then to pay 276.00 for what they did to vehicle. Needless to say I will not take a go cart to get it worked on. They lost my trust and confidence in Willis ford service. They seem like they do not care I guess they make enough business to rip certain customers off.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mr. Dewan, Thank you for taking a moment to review us, even though it was not a stellar review. We appreciate you giving us another opportunity to r...ectify the situation. Thank you for giving my Service Manager an opportunity to fix this.

  • 5.0 out of 5
    July 7, 2018

    Great service, very friendly and welcoming. Also a very easy car buying process. I would highly recommend this dealership.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Davin! We are pleased you had such a wonderful experience with us!

  • 5.0 out of 5
    June 4, 2018

    This was the best experience I have ever had purchasing a car. Nate and Halli were wonderful and the process was pain free and very easy I was there to... just look and left with my new vehicle. The entire process took less than 2 hours! I would recommend Willis Ford to anyone looking to purchase a new vehicle. The staff were also very friendly and very helpful. I am loving my new vehicle!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Maria, Thank you so much for the wonderful review!

  • 5.0 out of 5
    February 26, 2018

    Jim & the service dept. have been doing ALL the scheduled maintenance on my 2013 Fiat Pop 500 since I purchased it. It has been 5 years & I have not had... one single problem. They also make sure your car is returned as clean as when you dropped it off.¿¿

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 30, 2017

    Nate Bowers at Willis Ford was great from the start. Nate made sure I understood everything clearly and for such a young consultant he did amazing. I... am very happy with the car i purchased and thanks to him i will forever remember my great experience here at Willis Ford.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 18, 2017

    Nate Bowers form Willis Ford in Smyrna was great. He found what I was looking for. Texted me the info on a few vehicles and had them ready for my test... drive when I got to the dealer. He is very pleasant to work with. No pressure, up front, honest and just a joy to be around . The buying process was quick and easy as well. I can not thank him enough.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 29, 2017

    Great Service and Good People. Keep doing what you are doing.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for such a wonderful review!

  • 5.0 out of 5
    June 29, 2017

    Santosh has the patience of a saint! In the most calm, gentle and professional manner, he asked my daughter (novice driver) questions to help guide her... in choosing a car and options. With Santosh's help, we bought my daughter a car that she LOVES! Never did we feel pushed into buying a car or purchasing unnecessary options.I highly recommend Willis Ford.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for such a wonderful review!

  • 5.0 out of 5
    October 14, 2016

    I have a Ford Explorer which I love! Always have a great experience at Willis Ford! Friendly staff and wonderful environment from front desk to sales... to service!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for submitting such a wonderful review for us!

View More Reviews