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Johnson Lexus of Raleigh

(2,925 reviews)
Visit Johnson Lexus of Raleigh
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:30pm 7:30am–7:00pm
Tuesday 9:00am–7:30pm 7:30am–7:00pm
Wednesday 9:00am–7:30pm 7:30am–7:00pm
Thursday 9:00am–7:30pm 7:30am–7:00pm
Friday 9:00am–7:30pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2021 state dealer award
View 18 awards
2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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New (888) 803-9249 (888) 803-9249
Used (877) 517-6414 (877) 517-6414
Service (888) 223-4169 (888) 223-4169

Inventory

See all 211 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since March 2010.
At Johnson Lexus of Raleigh, it's our mission to provide the drivers of Raleigh with prestigious, luxury vehicles. From unparalleled customer service to world-class quality, we implement our high standards every day to meet your high expectations as customers by selling the finest new and used Lexus vehicles ever built. We are your premier Raleigh dealer.
Elite of Lexus Award Winner

Service center

Phone number (888) 223-4169

Service hours

Monday
7:30am–7:00pm
Tuesday
7:30am–7:00pm
Wednesday
7:30am–7:00pm
Thursday
7:30am–7:00pm
Friday
7:30am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Meet our employees

Reviews

(2,925 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Johnson Lexus of Raleigh from DealerRater.

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Pleasant experience and people are very nice.

Pleasant experience and people are very nice. Hard to understand the scheduler when calling to make an appointment, though.

Pleasant experience and people are very nice.

Pleasant experience and people are very nice. Hard to understand the scheduler when calling to make an appointment, though.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Music is too loud in the service area .

Music is too loud in the service area ... difficult to communicate! People are friendly and helpful, but I can't imagine working in that loud environment.

Music is too loud in the service area .

Music is too loud in the service area ... difficult to communicate! People are friendly and helpful, but I can't imagine working in that loud environment.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback about the noise level in our service area. We understand it's important to create a comfortable environment for our customers, and your input will be considered moving forward. We look forward to seeing you next time.

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All praises to my sales associate Eb.

All praises to my sales associate Eb. He was awesome, professional and knowledgeable on my 2024 Lexus NX. He made my purchase seem effortless. And Kudos to Johnson Lexus Raleigh for hiring a great salesman. Best wishes Eb!! And thanks for everything!!

All praises to my sales associate Eb.

All praises to my sales associate Eb. He was awesome, professional and knowledgeable on my 2024 Lexus NX. He made my purchase seem effortless. And Kudos to Johnson Lexus Raleigh for hiring a great salesman. Best wishes Eb!! And thanks for everything!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Eb provided you with an effortless purchasing experience at Johnson Lexus of Raleigh! Your kind words about his professionalism and knowledge mean a lot. Enjoy your new 2024 Lexus NX, and thank you for choosing us!

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Would like to thank my service advisor Mike steppe who

Would like to thank my service advisor Mike steppe who does a great job every time I bring my car in to get serviced I don’t have to wait long and he always explains everything to me

Would like to thank my service advisor Mike steppe who

Would like to thank my service advisor Mike steppe who does a great job every time I bring my car in to get serviced I don’t have to wait long and he always explains everything to me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for sharing your great experience with us! We appreciate your kind words about our team member, Mike. It was our pleasure to assist you at Johnson Lexus!

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I recently worked with Eb and he is an excellent

I recently worked with Eb and he is an excellent salesperson. He didn’t pressure me, he just guided me and gave me options. It was a great buying experience and I left with a 2022 Lexus NX350 that I absolutely love!

I recently worked with Eb and he is an excellent

I recently worked with Eb and he is an excellent salesperson. He didn’t pressure me, he just guided me and gave me options. It was a great buying experience and I left with a 2022 Lexus NX350 that I absolutely love!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Tracy, we're delighted to hear that Eb provided you with a great buying experience at Johnson Lexus of Raleigh. Enjoy your new 2022 Lexus NX350!

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Service was poor.

Service was poor. I was told that because I took a loaner my car would be put to the back of the line. That is unacceptable as if my time was not as valuable as anyone else’s. I made an appointment just like everyone else. My vehicle should have been serviced according to my appointment schedule.

Service was poor.

Service was poor. I was told that because I took a loaner my car would be put to the back of the line. That is unacceptable as if my time was not as valuable as anyone else’s. I made an appointment just like everyone else. My vehicle should have been serviced according to my appointment schedule.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Chris always takes great care of me.

Chris always takes great care of me. He is very professional and kept me informed throughout the process.

Chris always takes great care of me.

Chris always takes great care of me. He is very professional and kept me informed throughout the process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Chris provided you with professional and attentive service at Johnson Lexus of Raleigh. Thank you for sharing your experience, and we look forward to serving you in the future!

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A very professional dealership.

A very professional dealership. Everyone very attentive and courteous. The dealership and employees were top notch! I do recommend them.

A very professional dealership.

A very professional dealership. Everyone very attentive and courteous. The dealership and employees were top notch! I do recommend them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Sue, thank you for the glowing review! We're delighted to hear that our team at Johnson Lexus of Raleigh provided a top-notch experience. We appreciate your recommendation and look forward to serving you again in the future!

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Everyone is always friendly and very helpful.

Everyone is always friendly and very helpful. I have always had a great experience. Candice Roehrs is fantastic!

Everyone is always friendly and very helpful.

Everyone is always friendly and very helpful. I have always had a great experience. Candice Roehrs is fantastic!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Candice and the team at Johnson Lexus of Raleigh provided you with such a positive experience! Thank you for sharing your feedback, and we look forward to serving you again in the future.

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Everyone was nice.

Everyone was nice. Great experience. Go see Guy! Super helpful! Thanks Guy! I had originally spoke with Jackson and he paired me with Guy. Both were wonderful!

Everyone was nice.

Everyone was nice. Great experience. Go see Guy! Super helpful! Thanks Guy! I had originally spoke with Jackson and he paired me with Guy. Both were wonderful!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for sharing your great experience with us, Crystal! We look forward to serving you again at Johnson Lexus.

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