Reviews
Johnson Lexus handled all of my vehicle’s maintenance
Johnson Lexus handled all of my vehicle’s maintenance needs in a professional and efficient manner. Tanner, my customer service professional, was particularly helpful.
Johnson Lexus handled all of my vehicle’s maintenance
Johnson Lexus handled all of my vehicle’s maintenance needs in a professional and efficient manner. Tanner, my customer service professional, was particularly helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Always a great experience!
Always a great experience! I was sent videos of service completed and explanations throughout the video. I also had a car for the day and was not inconvenienced at all! Many Thanks!
Always a great experience!
Always a great experience! I was sent videos of service completed and explanations throughout the video. I also had a car for the day and was not inconvenienced at all! Many Thanks!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Wonderful Dealership.
Wonderful Dealership. Professional and welcoming. Tim Lyon is the best! Mike Dalton the GM is great. 5 Star dealership
Wonderful Dealership.
Wonderful Dealership. Professional and welcoming. Tim Lyon is the best! Mike Dalton the GM is great. 5 Star dealership
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Does not respect time.
Does not respect time. Made service appointment for 1:30pm for a simple engine oil and filter change. Arrived on time. The car was checked in by Jonathan Rico service advisor more than 40 minutes late. Just leaving the dealership 4:30pm. It does not make sense to take 3 hours. Seems to me that they over schedule people and make people wait. Had a conversation with the service department manager Scott Parrish, he made it seem like 2 hours wait is completely within normal for any appointment. VERY DISSAPOINTED CUSTOMER OF LEXUS.
Does not respect time.
Does not respect time. Made service appointment for 1:30pm for a simple engine oil and filter change. Arrived on time. The car was checked in by Jonathan Rico service advisor more than 40 minutes late. Just leaving the dealership 4:30pm. It does not make sense to take 3 hours. Seems to me that they over schedule people and make people wait. Had a conversation with the service department manager Scott Parrish, he made it seem like 2 hours wait is completely within normal for any appointment. VERY DISSAPOINTED CUSTOMER OF LEXUS.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Andreas is the best , all service has been excellent for
Andreas is the best , all service has been excellent for 20 years now . Would not go anywhere else
Andreas is the best , all service has been excellent for
Andreas is the best , all service has been excellent for 20 years now . Would not go anywhere else
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sandra, thank you for being such a great customer of Johnson Lexus of Raleigh! Andreas will appreciate the shout-out!
Johnson Lexus is a great dealership for both purchasing
Johnson Lexus is a great dealership for both purchasing and servicing your Lexus or other vehicle.
Johnson Lexus is a great dealership for both purchasing
Johnson Lexus is a great dealership for both purchasing and servicing your Lexus or other vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Excellent service from start to finish.
Excellent service from start to finish. Kierstyn kept me informed. She was very kind, courteous and professional. Thank you for making my experience with Johnson Lexus pleasant.
Excellent service from start to finish.
Excellent service from start to finish. Kierstyn kept me informed. She was very kind, courteous and professional. Thank you for making my experience with Johnson Lexus pleasant.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's terrific to hear that Kierstyn provided you with excellent service at Johnson Lexus of Raleigh! Thank you for sharing your positive experience and kind words.
Johnson Lexus is always awesome.
Johnson Lexus is always awesome... I am on my 10th GX 460. and would never go anywhere else. Justin in service is so easy to work with..an asset to the JOHNSON TEAM.
Johnson Lexus is always awesome.
Johnson Lexus is always awesome... I am on my 10th GX 460. and would never go anywhere else. Justin in service is so easy to work with..an asset to the JOHNSON TEAM.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your loyalty and kind words about Johnson Lexus of Raleigh! We're delighted to hear that Justin in service has made such a positive impact on your experience. We look forward to continuing to serve you with excellence!
Bill Ingram always takes good care of our vehicle!
Bill Ingram always takes good care of our vehicle! I also appreciate the video of my SUV on the rack, with the technician reviewing its condition and what maintenance is recommended. Thank-you for peace of mind.
Bill Ingram always takes good care of our vehicle!
Bill Ingram always takes good care of our vehicle! I also appreciate the video of my SUV on the rack, with the technician reviewing its condition and what maintenance is recommended. Thank-you for peace of mind.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your 5 star review! We appreciate your kind words about our team member, Bill. It is always our pleasure to serve you at Johnson Lexus!
My visit was nothing short of awesome from the time I was
My visit was nothing short of awesome from the time I was greeted by Sales Associate, Eb. who was very pleasant, professional, patient, and knowledgeable. Excellent customer service experience! T.Cooper
My visit was nothing short of awesome from the time I was
My visit was nothing short of awesome from the time I was greeted by Sales Associate, Eb. who was very pleasant, professional, patient, and knowledgeable. Excellent customer service experience! T.Cooper
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to hear that Eb provided you with an excellent experience at Johnson Lexus of Raleigh! Thank you for sharing your positive feedback and support.