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Mark Jacobson Toyota

(2,759 reviews)
Visit Mark Jacobson Toyota
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed 8:00am–4:00pm
2016 state dealer award
View 10 awards
2016 state dealer award 2016 state dealer award 2015 state dealer award 2015 state dealer award
2024 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (919) 666-2610 (919) 666-2610
Used (919) 794-7762 (919) 794-7762
Service (919) 666-2639 (919) 666-2639

Reviews

(2,759 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mark Jacobson Toyota from DealerRater.

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We had the best experience working with Aeris !

We had the best experience working with Aeris !! This was my first experience buying a car from a dealership. I was a bit nervous going into it because I had heard stories about sales people. But she made the whole process from beginning to end a joy! I am very happy with my 2025 RAV4. And one day if my husband decides to upgrade his 96 Toyota Camry, we will be coming back to work with her again!.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I had a bad experience with promises from this

I had a bad experience with promises from this Dealership. I have tried to contract them numerous times and always told that someone would get back to me. I am a member of the Military and trying to provide the dealership every opportunity to handle this professionally before I provide all details to the public. Consumers should not be treated this way when there are many choices on where we can spend our funds.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I had a bad experience with promises from this

I had a bad experience with promises from this Dealership. I have tried to contract them numerous times and always told that someone would get back to me. I am a member of the Military and trying to provide the dealership every opportunity to handle this professionally before I provide all details to the public. Consumers should not be treated this way when there are many choices on where we can spend our funds.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

After a back and forth got what I wanted from my trade.

After a back and forth got what I wanted from my trade. Brandon helped make the deal work. Believe this is the right car for me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Consumer response

I highly recommend mark Jacobson Toyota.

Aeris is one of the best salespersons I have dealt with.

Aeris is one of the best salespersons I have dealt with. She is very knowledgeable and a real pleasure to work with. She made the process easy and kept our requirements in mind.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I had the absolute pleasure of working with Justin when

I had the absolute pleasure of working with Justin when purchasing my new car, and I couldn't be happier with the experience. From start to finish, they were professional, knowledgeable, and genuinely cared about helping me find the perfect vehicle. No pressure, no gimmicks—just honest answers and exceptional service. They went above and beyond to make sure I felt confident in my decision, explained every detail clearly, and even followed up after the sale to make sure everything was perfect. If you're in the market for a new car, do yourself a favor and ask for Justin. This was hands-down the best car buying experience I’ve ever had!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Had a great experience purchasing my 3rd vehicle from

Had a great experience purchasing my 3rd vehicle from Mark Jacobson Toyota. My salesman Mr. Langston did an incredible job making the process seamless, was very honest and kept me informed every step of the way. I started the process from home and walk in the next day just to sign and get my brand new car. 10 out of 10 experience, as always!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Aeris is truly a rockstar and went above and beyond from

Aeris is truly a rockstar and went above and beyond from beginning to end. Frank made the part that I was worried about the most just as easy and comforting. I'm recommending everyone to work with Aeris!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Nico was great throughout the entire process and Dan made

Nico was great throughout the entire process and Dan made all the paperwork painless (almost!)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The transaction was made easy and without any problems

The transaction was made easy and without any problems the dealer was very responsive to my concerns and she Deja Johnson Sales Consultant was more than happy to help me with this transaction and she was very helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.