Reviews
Fast and thorough.
Professional and courteous. I recommend Folsom Lake Ford for all of your Ford Service needs. X x x x x x x
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time out of your day to share your wonderful experience with us, Paul. We are delighted to hear you were treated with professional, courteous, and informative service. We hope you will give us the opportunity to help you again whenever it's time for your next car. Best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Good service, but no tricking co-signers anymore
had a nice review typed up and google messed up and deleted it. Going to shorten it. Gary from sales did a good job. Took me for a test drive and didn't give off that fake persona vibe most salesmen do. Good guy. Tim Voskull from Internet Sales was amazing. He would always let you know what he's doing for you, would be honest with you, and was overall very helpful. He showed me how to drive my new stick shift car. This is the ideal salesman; not clingy, but nice, informative, helpful, and relaxed. This guy needs some recognition because he's great. Mike, the one who handled my financing, was alright. He and Gary tried to trick me into signing as a co-signer, which I don't appreciate, and I had to get stern to let them put me on line 1, but they did it. He manually called the banks and got me the same rate my co-signer would have gotten if they were on line 1. So for people in California who don't know, the main signer (line 1) and co-signer (line 2) have the same responsibility when it comes to the loan. What dealers will do is say it doesn't matter where you sign. They will have the co-signer, who has the better credit, sign on line 1 so they easily get a low rate, and have the actual person buying the car sign on the co-signer line, or line 2. In the end, the person who was going to co-sign, but got tricked into signing on line 1 owns the car. DMV registration will say that. It will be THEIR loan, not the person who actually wants the car. DO NOT LET THEM TRICK YOU INTO THIS. They just want to get a good rate easily. Still far better than Future Ford of Roseville, where I got called a dick by an employee.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Great salespersons and beautiful dealership
Shawn Ransdell is a great listener. He only showed us vehicles in our price range and with all the features we said were a 'must'.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Shawn and our team was helpful during your visit. If you have any questions, please don't hesitate to reach out to us again. Best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Service was great!
Our problem occurred en route to the airport. My wife dropped me off and limped back to the dealership. Bridgett was very responsive and helpful. She had us back up and running in a day!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your kind words, Michael. We are glad that Bridgette could get your car fixed up and back in good running order. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Luis, good communication
Services was good set expectations well and exceeded commitment. Did not push unnecessary products. I don't need 20 words to express myself and I almost stop this survey because of that requirement.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there's any other automotive need we can assist you with, please don't hesitate to let us know. Best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Folsom Lake Ford is Great
Sales Staff was very knowledgeable and the transaction was simple and fast. They demonstrated the truck in detail, walked me through the features and benefits and were truly easy to work with.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful feedback. It's fantastic to know that we were able to make your purchase incredibly easy, fast and informative. It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Visit us on Facebook for access to our exclusive specials. Best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
World class service
Luis was able to get me in the same day for an emergency situation and was able to get my vehicle back in time to go on my trip. If Stuart hadn't found some additional problems we would have broken down on our trip. He and Luis were outstanding. You're lucky to have them on your team.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Richard, thank you for your kind words about Luis and the rest of the team. We're glad to hear that your emergency situation got handled to your standards. Reviews like yours help us to make sure that we're meeting the needs of our customers and we appreciate you taking the time to leave a review. Best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Great service
Luis was and is an exceptional employee. Fast, proficient. Very trusted. I never have to worry that I am getting wrong information.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hey Rose! Thank you for this great review! Luis is truly an exceptional employee and we appreciate him for giving you a great experience! Thank you again and be sure to like us on Facebook to get all the good deals! Best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Fantastic place to shop for a car
The sales team and the finance team were very polite and attentive. They all went out of their way to help me get a good car. Lets not for get to mention the service department as well, thet took really good care of me and my car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such awesome review! We are always pleased to hear back from happy customers; reviews like yours provide encouraging feedback and let us know we are meeting our team goals. Until we have the pleasure of working with you again, please be sure to like us on Facebook. Best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Great and friendly service
Our salesman Tim Casey was professional, very friendly. Identified our needs and recognized our budget. This was the best experience we have had in purchasing a vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Richard, I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It's quite an accomplishment to hear that Tim provided you the best car buying experience! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Also, be sure to visit our Facebook page to stay in the loop with special deals and contests. Best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com