Honestly Jessica makes this whole process seem delightful. She presented me with options for car care in a way that let me know she was involved in the... process, not bored and disconnected. I was grateful for the upbeat attitude and attention to detail.
Aaron Gettinger was the rudest general manger I’ve seen. He’s super arrogant no smile and no customer service skills whatsoever. He came and sat at the... table with us and started saying that he doesn’t like customers buying their cars from far away because they don’t get their service and maintenance!! If they don’t want to sell cars to non-local customers maybe they shouldn’t post their cars all over the internet and just wait and hope for a couple local customers a month to show up on their own. On the other hand the sales representative Byram who I spoke with and dealt with in person was super great and helpful and even gave us a ride from the airport without us asking him. Very friendly and smiling with great customer service skills, it’s sad for me to write this review but after I wasted the whole day getting there and back I don’t recommend this place unless you choose to go when the general manger is off.
Mike Labrie and the service department employees are awesome. They are courteous, engaging, and aside from being passionate about Volkswagen, they always... fully explain my options and ensure I understand what is necessary and what can wait. They have earned my lifelong trust and relationship because they keep me updated throughout the process, and treat me like a friend. Over the years I have used this service department and because of Mike and his team always go above and beyond for me, and I will continue to use them and recommend them to anyone looking for a respectable, reliable and quality service department. My car drives like a dream, thanks again guys!
My wife and I have purchased five different vehicles from the Mitchell organization, it would have been more but we moved out of state for several years... and only recently moved back. The replacement of old vehicles at Mitchell has always been a positive experience for us, and their service is top shelf. Currently we picked up a 2018 Tiguan by VW. I recently had the car in the service department for its 10,000 mile service, and it was a pleasure doing business with the staff. I dealt with Jessica J. who was my consultant and am happy to say that she went out of her way to make me happy. Also, Carlos was my mechanic and he too was eager to please. The facility is old but I understand they will be moving to a nicer location.
Now I know why my old mechanic bad-mouthed VW dealerships. My 1999 TDI sat in a mechanics lot for nearly a whole Summer before I had it towed to Mitchell's... where it was on the lift the day it arrived. It now runs better than when I purchased it at 8 years old. Great communication!
Jessica bent over backwards to help me. The repair was completed the same day, a pleasant surprise. They may not be the lowest cost repairs, but they provide... good service.
My purchase was handled in a very professional and efficient manner by George Goggi. He devoted considerable time to explaining the various features of... my new vehicle and the process involved in the transaction. George also introduced me to the Service Department staff and discussed the normal maintenance procedures to follow. It was also helpful that George is a very knowledgeable car person.
To be honest, I was dreading walking into the dealership. I had recently had an experience at another dealership where I felt confused, misled, pressured,... stressed, etc. From the moment George started working with me I realized this was going to be nothing like that. I can't thank him enough for making the process as easy and pleasant as possible and for thoroughly showing me the vehicle, explaining its features, answering my questions, etc. Also thanks to Ben for giving me a deal on the car since the one I originally wanted was sold and to Ken for giving me advice on what to do with my old car. Overall very positive experience and would recommend this place to anyone looking for a new car!
Jessica was extremely helpful, and reduced the cost of the service by 1/3, making it possible for me to have everything done at once. I am a happy customer.
If you're looking for a place to buy and service your car, Mitchell Volkswagon is placed to go. Larry Tashjian and Michael LaBrie will take care of you!