Quirk Ford

Quirk Ford... where do i begin.. Back in 2014 i bought an F-250, a few months later, i bought a ford focus.. both from Quirk Ford. Earlier this year (2015) the engine blew up.. a major fix which on average takes 2 weeks as long as it is actually being worked on. However, after two weeks had passed and i had still not recieved my truck or even been told when it will be finished a red flag went up.. so i called.. however when i called i was told that "Mike D" would give me a call back (which after days of waiting he never did). I kept calling each day and eventually twice a day only to be told that "Mike" was either "in a meeting", "In the Shop", or "busy". So after about 60 days of waiting for my truck to be fixed, i finally recieved it back.. only to have my 2013 Ford Focus break an axle seal (a one day repair at most or a couple day repair worst case scenario. So i called, scheduled an appointment to have my focus looked at.. brought it to quirk. a few days later i called since i had not heard anything, only to be told that they havent looked at it and they do not know when they will be looking at it.. yet i made an appointment to bring it there. While thinking that i was on the comical TV show "Punk'd" by MTV, i discovered that my truck (now fixed and working) has an oil leak because the oil pan was not assembled correctly (a gasket was left out from the assembly). Aggrevated because my 2013 ford Focus is in the shop and will obviously not be out any time soon because "they havent looked at it yet" and because i still hadnt recieved reimbursment for the rental vehicle i had to use.. i waited and after a long two weeks dealing with rude and very unexaptable behaviour from Quirk Ford employees.. i finally recieved my focus back. Brought the truck in so they could fix their mistake, and was given nasty attitude by "Mike D" and was told that even though i had an appointment it would be at least 2-3 hours before they could even look at it. needless to say i left, did not recieve my rental check, and am now driving a vehicle that leaks oil because Quirk Ford was too negligent to give quality service. i have also filed a complaint with the attorney genreal and quirk.

Sean was a very polite and informative salesman. He spent all afternoon with us and closed the sale around 3:45. He was gracious to our requests and I believe that in the end we received a very good deal and he still had a little wiggle room left to make a profit for the dealership.

I can't give zero stars apparently so 1 will have to do. Went in looking for an estimate on my trade in and a price on a truck. Having a loan i was told they needed the lender name and my soc sec # in order to verify the payoff. Why they need that to estimate the trade in value was beyond me. Handed me a paper to fill in that info. At the bottom it mentioned the paper was for running credit. I told them I did not want them to run my credit and I wasn't signing it. They assured me it was just for the loan payoff and made it out to be that this was just the form they use. Sure enough, get home and I have an email from my credit monitoring service that I have a new hard inquiry from Quirk on my report. The BAIT AND SWITCH is real. Imagine looking for a car, going to 3, 4, 5 dealers and they all run your credit. Not good for your credit, which is why I EXPLICITLY told them NOT TO RUN IT. I'm also a 34 year old engineer, wife, daughter, house. I don't deserve to be called "kid" by some sleezy sales manager multiple times. It was incredibly disrespectful. And when I said I was going to look elsewhere and if I wanted to make a deal I would come back he started being more rude. Really unprofessional and not the way to do business. Mr. Quirk would be wise to move on from people like that. If I can stop one person from having this same experience, my job is done. Sales "Managers" name was Chris Cannavo. AVOID DOING BUSINESS HERE. Have filed with BBB/Attorney General

My wife and I leased a 2014 Ford Edge. The experience was great. Kevin McKeever was informative and gave us a pressure free experience. We have purchased 4 cars with Quirk and will be back for the next one.

All they had to do is not play games. My last car was getting a little long in the tooth. I pretty much knew I wanted another Mustang convertible and I got my last car a Quirk. However I figured since I didn't know what other dealerships I probably should check them out before I tried quirk, maybe they'd be better and how would I know? It should be easy for them right? That was pretty much a mistake. I tried a few other dealerships in the area and most of them could not help themselves with the games. I'd e-mail for an estimate and get loads of e-mails, including ones asking if I got the estimate when they never sent one. At least one of them was e-mailing constantly but didn't even have any Mustangs at all, I don't know what they thought they were going to sell me. One I was told I'd get an estimate once I came in. I came in and still couldn't get an estimate on a last years model they were trying to move and they wouldn't tell me what my trade in was worth either. It's probably easier to get info out of a CIA agent than these guys. I double checked on Edmunds to figure out what it was worth then went to Quirk and Bill Bostwick was my salesman. That was a huge breath of fresh air. Their quote was actually very competitive and when I told them I was on the X-Plan they actually let me know how much the car was. We went over the new Mustangs they were getting in and I found one that was what I wanted. I was in and our in 2 hours after wasting many hours on the other dealerships. I don't know in however many years when my car needs to be replaced I'll even bother with anybody else.

The staff at Quirk Ford is nothing short of fabulous! The entire experience from start to finish was seamless. I purchased a 2013 Ford F150 FX4, and I couldn't be happier. I'd like to personally thank Chris Baron, Sales Consultant, Robert Wilhelm, Sales Manager, and Antoine Jamison Sr., Business Coordinator, for their outstanding service. I highly recommend this dealership to anyone looking for a new or used Ford!

Jeff Walsh made the entire car buying experience for me enjoyable. From the start, there was no pressure to buy. He answered all of my questions thoroughly and was easy to talk with. Got a great deal for my trade in and ended up walking out with my new car the same day. Quirk Ford is a great place to buy a vehicle. Thanks!

I decided to stop into Quirk Ford in Quincy and browse around; wasn't planning on buying anything....but I was sold by Louie Fondanova, who got me an amazing deal on 2016 Ford Fusion. He is so awesome, and I highly recommend Quirk Ford. I'm sending all of my family and friends to Louie.

My wife and I were in the market for a new SUV. We did our research and decided on the 2015 Ford Explorer Sport. Quirk had a great selection to choose from online and we narrowed our search down to one model. Lou Fondanova greeted us when we arrived and quickly located the vehicle we came to look at. Lou was very knowledgeable about the features and the functions of the vehicle and took the time to point them out and explain them to us. We went on a quick test drive to check out the feel of the vehicle while Lou pointed out many of the safety features. Lou was very polite, knowledgeable, and genuinely excited to show us the vehicle. Lou was not pushy and we did not feel any pressure at all. My wife and I were very comfortable dealing with Lou and wanted to see if we could put together a deal that worked for us. Working with internet sales before our visit made for a very quick and easy negotiation. The price of the vehicle was settled and we just worked out the terms of the deal. Dan Rivera joined us directly at the negotiation table to help speed up the process. I had plenty of questions and Dan answered every single one with a smile and to our satisfaction. He saved us quite a bit of time by not having Lou go back and forth. Finally we met with Antoine Jamison from the finance group. He had the paperwork and credit application submitted and approved in no time at all. He went over a couple of possible add-ons with no pressure at all to buy them. We inquired about and purchased a wheel and tire insurance for only a few dollars more per week. A pretty good deal considering the winter we just had. Antoine sent the paperwork over to the table on the iPad for us to sign. We signed the paperwork and we were on our way. Pick up of the vehicle was easy and very fast. Lou met us in the dealership and showed us to our new vehicle. It was registered, inspected, and detailed. He went over the features of the My Ford Touch system, paired our phones to the vehicle, and made sure all of our questions were answered before we left. While we were at the vehicle Antoine stopped by to wish us luck with the new SUV. I would like to thank Lou, Dan, and Antoine. Shopping for a car can be very stressful and intimidating, but this group made us feel completely comfortable and satisfied. They are the best around!!

David Mullen helped me to drive home in a new car for the first time in a long time. He did everything he could to make it happen! Thank you very much!