Reviews
Very welcoming, straightforward and patient.
Very welcoming, straightforward and patient. Great customer service from everyone there. High satisfaction with end results.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are happy to hear from you! Thank you for choosing Herb Chambers Ford of Braintree and for sharing your experience with our team. See you next time!
I worked with Bobby and he was excellent.
I worked with Bobby and he was excellent. He was transparent, patient and extremely helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Andrea, we appreciate your shoutout to Bobby at Herb Chambers Ford of Braintree! Safe travels!
The experience was very nice.
The experience was very nice. Christopher was helpful and knowledgeable. Looked at several vehicles. Christopher spent several hours talking to management and making sure we were happy with the information.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Christopher provided such a helpful and knowledgeable experience at Herb Chambers Ford of Braintree. It's great to know he went the extra mile to ensure you were satisfied with your options. Thank you for choosing us!
Great communication with the sales rep during my new
Great communication with the sales rep during my new truck shopping experience, really happy with the whole process -and- product..!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that your truck shopping experience at Herb Chambers Ford of Braintree was a positive one! Our team is committed to providing excellent communication and service. Enjoy your new truck!
Bobby was very helpful with finding the perfect car and
Bobby was very helpful with finding the perfect car and getting me an excellent deal for my trade in.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Nicole, we're delighted to hear that Bobby was able to assist you in finding the perfect car and securing a great trade-in deal at Herb Chambers Ford of Braintree. Thank you for sharing your experience!
5 out of 5 review for the team at Herb Chambers Ford of
5 out of 5 review for the team at Herb Chambers Ford of Braintree based on their customer-first approach. I had the pleasure of working with a few particular team members ~ Clyde, Mina, Keith, and Youssef ~ who were all excellent. The team took time to appreciate what I was looking for, help me understand what my best options were, and ultimately sent me home with a new vehicle I am psyched to drive! I will be returning to Herb Chambers Ford of Braintree for my future vehicle needs and would highly recommend them to others as a top-notch dealership to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Joe, we're delighted to hear that Clyde, Mina, Keith, and Youssef provided you with such a positive experience at Herb Chambers Ford of Braintree. Thank you for your recommendation and support! Enjoy driving your new vehicle!
Super nice !
Super nice ! Great service. Would recommend highly! Great Customer service. In and out with no problems.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear you had a smooth and pleasant experience at Herb Chambers Ford of Braintree! Thank you for recommending us, and we look forward to serving you again in the future.
Would never buy another vehicle at this dealership
Would never buy another vehicle at this dealership extremely unhappy vehicle is constantly breaking was never inspected in the first place sold with that inspection sticker
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Tommy, I'm concerned to see these comments and would like the opportunity to speak with you in greater detail. If you could please contact me directly at your earliest convenience, it would be very much appreciated. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com
Will never use them again.
Will never use them again. Dianne was particularly bad. Never returned calls when promised, causing me to have to rent a car because though she kept telling me that she will find out where they were with exploring the car issues, I had no answer by 4:30 even though I brought the car in for my appointment at 8:30.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I'm concerned to see this review and would like the opportunity to get some additional details about your experience. We will address this feedback with the appropriate members of our team to ensure timely and thorough updates are being shared with our guests going forward. When you have a moment, would you please contact me directly? Thank you, Scott Lewis - General Manager - slewis@herbchambers.com
Very helpful staff, courteous.
Very helpful staff, courteous. Explained everything but over everything and very nice people to talk to.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Paul, we're delighted to hear that our team at Herb Chambers Ford of Braintree provided you with such helpful and courteous service. Thank you for sharing your feedback!