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Herb Chambers Ford of Braintree

(1,768 reviews)
Sales hours: 8:30am to 6:00pm
Service hours: 7:00am to 4:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:00am–4:00pm
Sunday 11:00am–5:00pm Closed
2025 consumer dealer award
View 4 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2018 consumer dealer award

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Reviews

(1,768 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Herb Chambers Ford of Braintree from DealerRater.

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They are always so helpful and friendly.

They are always so helpful and friendly. I was so happy that Cindy was able to get me a ride back-and-forth from work since they had my car. I truly appreciate it.

They are always so helpful and friendly.

They are always so helpful and friendly. I was so happy that Cindy was able to get me a ride back-and-forth from work since they had my car. I truly appreciate it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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The staff was very friendly and easy to work with.

The staff was very friendly and easy to work with. Didn’t feel rushed. Clyde was awesome. Jessica was so nice.

The staff was very friendly and easy to work with.

The staff was very friendly and easy to work with. Didn’t feel rushed. Clyde was awesome. Jessica was so nice.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great feedback! We're delighted to hear that Clyde, Jessica, and the rest of our Herb Chambers Ford of Braintree team made your experience enjoyable. We appreciate your support!

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I have had a very pleasant experience purchasing my car

I have had a very pleasant experience purchasing my car 1.5 years ago and also with the service department. Most recently, yesterday, I had a very good experience with Cyndy!

I have had a very pleasant experience purchasing my car

I have had a very pleasant experience purchasing my car 1.5 years ago and also with the service department. Most recently, yesterday, I had a very good experience with Cyndy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

John, we're delighted to hear about your positive experiences with both our sales and service teams at Herb Chambers Ford of Braintree. Cyndy will be thrilled to know she made a great impression on you! Thanks for sharing your feedback!

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Keith did everything he could to make the purchase as

Keith did everything he could to make the purchase as painless As possible. Thanks again.

Keith did everything he could to make the purchase as

Keith did everything he could to make the purchase as painless As possible. Thanks again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Larry! Thank you for leaving us this five-star review and kind words about Keith from our sales team at Herb Chambers Ford of Braintree! We'll see you next time!

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Courteous knowledgeable and nice people to work with

Courteous knowledgeable and nice people to work with regarding car issues. Keeps the customer updated on car issues

Courteous knowledgeable and nice people to work with

Courteous knowledgeable and nice people to work with regarding car issues. Keeps the customer updated on car issues

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Hess! Thank you for sharing your experience with Herb Chambers Ford of Braintree! We're glad to hear our team kept you informed and provided courteous service. We appreciate your support!

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Cindy was really helpful in identifying what needed to be

Cindy was really helpful in identifying what needed to be repaired on the car engine..

Cindy was really helpful in identifying what needed to be

Cindy was really helpful in identifying what needed to be repaired on the car engine..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Omar, we appreciate your shoutout to Cindy at Herb Chambers Ford of Braintree! Safe travels!

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Very nice and curtious people to deal with plus they have

Very nice and curtious people to deal with plus they have the good inventory to choose from.

Very nice and curtious people to deal with plus they have

Very nice and curtious people to deal with plus they have the good inventory to choose from.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Your kind review is music to our ears! Thank you! - Herb Chambers Ford of Braintree

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Cindy at Herb Chambers service department in Braintree is

Cindy at Herb Chambers service department in Braintree is the best. She is professional, courteous and has the ability to explain what’s happening to my truck and how long it’s going to take in ways that I understand. I actually seek her out when I make my service appointments because I know I’m going to get great service from her. In the past, I have gone to other dealerships service departments, and always felt like they were talking down to me, like I wouldn’t understand what’s happening to my truck, which made me not really trust them. I have never felt that way with Cindy, and that’s why I keep coming back to Herb Chambers Service department in Braintree.

Cindy at Herb Chambers service department in Braintree is

Cindy at Herb Chambers service department in Braintree is the best. She is professional, courteous and has the ability to explain what’s happening to my truck and how long it’s going to take in ways that I understand. I actually seek her out when I make my service appointments because I know I’m going to get great service from her. In the past, I have gone to other dealerships service departments, and always felt like they were talking down to me, like I wouldn’t understand what’s happening to my truck, which made me not really trust them. I have never felt that way with Cindy, and that’s why I keep coming back to Herb Chambers Service department in Braintree.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Cindy has consistently provided you with such exceptional service at Herb Chambers Ford of Braintree. It's great to know she makes the process clear and trustworthy for you, ensuring a positive experience every time. Thank you for your continued trust in our team!

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Individual attention.

Individual attention. I was wisely advised against unnecessary service. I appreciate that I can use my preferred tech.

Individual attention.

Individual attention. I was wisely advised against unnecessary service. I appreciate that I can use my preferred tech.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that you received personalized attention and valuable advice at Herb Chambers Ford of Braintree. Thank you for sharing this feedback.

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Herb Chambers of Braintree, is a wonderful Ford

Herb Chambers of Braintree, is a wonderful Ford dealership, which great, experienced, and caring sales and service staff, and excellent customer service. Diane Miller, my Sevice Advisor, was a pleasure to work with, took care of every detail, and was very responsive and knowledgeable. The vehicle recall and other repairs they performed on our vehicle went very smoothly from start to finish, including the excellent complimentary rental they arranged with door-to-door service via Enterprise!!

Herb Chambers of Braintree, is a wonderful Ford

Herb Chambers of Braintree, is a wonderful Ford dealership, which great, experienced, and caring sales and service staff, and excellent customer service. Diane Miller, my Sevice Advisor, was a pleasure to work with, took care of every detail, and was very responsive and knowledgeable. The vehicle recall and other repairs they performed on our vehicle went very smoothly from start to finish, including the excellent complimentary rental they arranged with door-to-door service via Enterprise!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Dan, we're delighted to hear that our team at Herb Chambers Ford of Braintree provided you with excellent service and a smooth experience. Thank you for sharing your positive feedback!

Consumer response

B"H You're most welcome & deserving! Have a blessed day 🙏 Dan

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