Skip to main content

Herb Chambers Ford of Braintree

(1,807 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:00am–4:00pm
Sunday 11:00am–5:00pm Closed
2025 consumer dealer award
View 4 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2018 consumer dealer award

Meet our employees

Reviews

(1,807 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Herb Chambers Ford of Braintree from DealerRater.

Want to share your experience with this dealership?

Write a review

Went today for State inspection Only.

Went today for State inspection Only. Everyone is pleasant and process very quick, less than 30 minutes

Went today for State inspection Only.

Went today for State inspection Only. Everyone is pleasant and process very quick, less than 30 minutes

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review

All good All went smooth no problems car all i thought it

All good All went smooth no problems car all i thought it would be no surprises

All good All went smooth no problems car all i thought it

All good All went smooth no problems car all i thought it would be no surprises

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Show full review

Very Thorough and helpful and answered all my questions.

Very Thorough and helpful and answered all my questions. Especially with Ford connect And how to connect phone to truck

Very Thorough and helpful and answered all my questions.

Very Thorough and helpful and answered all my questions. Especially with Ford connect And how to connect phone to truck

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're happy our team provided helpful and thorough assistance at Herb Chambers Ford of Braintree. Thank you for choosing us!

Show full review

The offer was great, all my questions were answered and

The offer was great, all my questions were answered and they made the whole process easy!

The offer was great, all my questions were answered and

The offer was great, all my questions were answered and they made the whole process easy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We really appreciate you taking the time to leave Herb Chambers Ford of Braintree this awesome review, thank you!

Show full review

Terrible experience!

Terrible experience! Still waiting for a call back on a message I left a week ago

Terrible experience!

Terrible experience! Still waiting for a call back on a message I left a week ago

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Show full review

I had the best experience purchasing my car with Chris

I had the best experience purchasing my car with Chris and Brandon. They really took the time to listen to what I needed and gave me a completely personalized experience. I never felt rushed or pressured—just supported. Thanks to their dedication, I found exactly the car I was looking for and was able to make my decision with total peace of mind. I highly recommend working with Chris and Brandon if you want a smooth and thoughtful car-buying process!

I had the best experience purchasing my car with Chris

I had the best experience purchasing my car with Chris and Brandon. They really took the time to listen to what I needed and gave me a completely personalized experience. I never felt rushed or pressured—just supported. Thanks to their dedication, I found exactly the car I was looking for and was able to make my decision with total peace of mind. I highly recommend working with Chris and Brandon if you want a smooth and thoughtful car-buying process!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Zuzu, we're delighted to hear that Chris and Brandon provided you with a supportive and personalized experience at Herb Chambers Ford of Braintree. Thank you for your recommendation. Drive safely!

Show full review

Every thing was great and customer service was very good

Every thing was great and customer service was very good and Mr Khoa and Mr Mina were very friendly and helpful

Every thing was great and customer service was very good

Every thing was great and customer service was very good and Mr Khoa and Mr Mina were very friendly and helpful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're great to hear Khoa and Mina made your visit a memorable one! We look forward to your next visit to Herb Chambers Ford of Braintree! Safe travels!

Show full review

Recently I encountered engine issues resulting in the

Recently I encountered engine issues resulting in the need to unexpectedly purchase a new vehicle. The team at Herb Chambers could not have been more helpful. Scott Lewis (GM), Zachary Eaton (pre-owned mgr.) and Keith Jafri provided great service. Zachary met with us to determine what we were looking for including price range and vehicle condition. He brought in two Ford Edges matching what we were looking for both in price and feature set. Zachary was very responsive and easy to work with. Scott Lewis worked with us in some of the high end details including trade in value. Scott was fair and easy to work with. Keith walked us through all the steps in the Sales process. Post sales he spent all the time needed regarding final open item details and provided a great overview of the features of the Edge. Overall a great team effort. Everyone involved with the sales process was great to work with and would highly recommend going to Herb Chambers in Braintree.

Recently I encountered engine issues resulting in the

Recently I encountered engine issues resulting in the need to unexpectedly purchase a new vehicle. The team at Herb Chambers could not have been more helpful. Scott Lewis (GM), Zachary Eaton (pre-owned mgr.) and Keith Jafri provided great service. Zachary met with us to determine what we were looking for including price range and vehicle condition. He brought in two Ford Edges matching what we were looking for both in price and feature set. Zachary was very responsive and easy to work with. Scott Lewis worked with us in some of the high end details including trade in value. Scott was fair and easy to work with. Keith walked us through all the steps in the Sales process. Post sales he spent all the time needed regarding final open item details and provided a great overview of the features of the Edge. Overall a great team effort. Everyone involved with the sales process was great to work with and would highly recommend going to Herb Chambers in Braintree.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We're so glad to hear Scott, Zachary, and Keith made your unexpected purchase seamless and stress-free. We truly appreciate your recommendation, and we are grateful to have you as a customer! -Herb Chambers Ford of Braintree

Show full review

My afternoon appointment for an oil change was performed

My afternoon appointment for an oil change was performed on time and as scheduled. My service advisor Cindy was very helpful. I was satisfied with my visit.

My afternoon appointment for an oil change was performed

My afternoon appointment for an oil change was performed on time and as scheduled. My service advisor Cindy was very helpful. I was satisfied with my visit.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We’re pleased to hear you had a prompt and helpful experience with Cindy here at Herb Chambers Ford of Braintree. Thank you for trusting us with your vehicle and for sharing your feedback! Safe travels!

Show full review

I’ve been bringing my car to Herb Chambers Ford for many

I’ve been bringing my car to Herb Chambers Ford for many years. The service department is very professional informative and get your car done in a timely manner. I would recommend Herb Chambers Ford service to any of my family and friends.

I’ve been bringing my car to Herb Chambers Ford for many

I’ve been bringing my car to Herb Chambers Ford for many years. The service department is very professional informative and get your car done in a timely manner. I would recommend Herb Chambers Ford service to any of my family and friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your loyalty and kind words, Jack! We're happy to hear our team has consistently provided exceptional service. Your recommendation means the world to us! - Herb Chambers Ford of Braintree

Show full review
See all 1807 reviews