Herb Chambers Ford of Braintree

My afternoon appointment for an oil change was performed on time and as scheduled. My service advisor Cindy was very helpful. I was satisfied with my visit.

I’ve been bringing my car to Herb Chambers Ford for many years. The service department is very professional informative and get your car done in a timely manner. I would recommend Herb Chambers Ford service to any of my family and friends.

Ordered a roll up cover thru dealership, arrived in 2 days, and scheduled installation for the next week. Truck also had a recall, got both services done in same day. Received texts from service manager along the way keeping me updated and when job was complete!! Used Fird points to get discount too!! Very satisfied!!

I've always had a very good experience dealing with Herb Chambers Ford of Braintree. Just got the works and everything was done quickly and the service provider was courteous and didn't try to sell me any additional services that I didn't need. Always a good experience there.

Cindy at service is excellent. I also want to complement Scott Lewis he is a great General Manager and is the best person to deal with when buying a vehicle.

Derek in the trucking repair center is very professional and the service on my RV is very good. I bring it in twice a year for service before I go on my long trips

I went in to look at a vehicle on there website. The vehicle I was looking for was not there it was a another location 45 minutes away. The told me no worries they would go get the vehicle and bring it to my house the next day. I live about 30 minutes from the dealership. They drove through Boston traffic to bring the vehicle to me on a Monday afternoon at 4:00 pm. This vehicle did not have all the option that I was looking for but they added everything I needed and wanted to it to make it right fir me. they went above and beyond to make sure I was happy with the purchase I was making. The entire team was very welcoming. They even mad sure that my 7 year nephew was happy and gave him things to play with and color while waiting to sign the paperwork. The sales man Bobby even made several paper air planes with him. I have purchased many vehicles and have been to several dealerships and I have to say the Braintree Ford location is the most welcoming and friendly dealerships I have been to. The deal I got o. my purchase and my trade was excellent. The financing team was also great she took her time to go over all the paperwork and all the options available and made sure we understood everything we where getting. I would definitely recommend them and would buy from them again.

No pressure. Polite and professional. Straightforward and easy to deal with service department. Work is performed on time and to a good standard.

Cindy as always was very helpful, knowledgeable and courteous. Exceptional service from her and the team

Called 4 times over 1-1/2 hours with no call back from Jack. Very poor customer service.