Reviews
I brought my Escape there for a noise in the back end.
I brought my Escape there for a noise in the back end. After a few visits and lots of money spent, the noise was not fixed. Soon I stopped going there, but one of my visits they put my back seats down to have someone listen for the noise and when they put the seat back up they damaged the seat buckle and did not replace saying it was still usable. I spent a few thousand dollars and still have the noise and a broken seat belt.
I brought my Escape there for a noise in the back end.
I brought my Escape there for a noise in the back end. After a few visits and lots of money spent, the noise was not fixed. Soon I stopped going there, but one of my visits they put my back seats down to have someone listen for the noise and when they put the seat back up they damaged the seat buckle and did not replace saying it was still usable. I spent a few thousand dollars and still have the noise and a broken seat belt.
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- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Julio Santana and Michael Caras made buying my car and
Julio Santana and Michael Caras made buying my car and absolutely pleasant experience and I’d highly recommend
Julio Santana and Michael Caras made buying my car and
Julio Santana and Michael Caras made buying my car and absolutely pleasant experience and I’d highly recommend
- Customer service —
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I worked with Bobby and he was excellent.
I worked with Bobby and he was excellent. He was transparent, patient and extremely helpful.
I worked with Bobby and he was excellent.
I worked with Bobby and he was excellent. He was transparent, patient and extremely helpful.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Prompt professional service.
Prompt professional service. These guys are the best. Just what you are looking for in a service department.
Prompt professional service.
Prompt professional service. These guys are the best. Just what you are looking for in a service department.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Over the past 30 years, I have purchased a handful of
Over the past 30 years, I have purchased a handful of vehicles from this dealership. As a repeat customer or buyer, I think that says all that needs to be said.
Over the past 30 years, I have purchased a handful of
Over the past 30 years, I have purchased a handful of vehicles from this dealership. As a repeat customer or buyer, I think that says all that needs to be said.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Tony, your loyalty over the years means a lot to us at Herb Chambers Ford of Braintree. Thank you for choosing us time and again!
I brought my 2020 F150 to herb chambers ford Braintree.
I brought my 2020 F150 to herb chambers ford Braintree. On second visit back for burning oil. They diagnosed my engine that it need to be replaced. They covered fill cost of rental. I would highly recommend them
I brought my 2020 F150 to herb chambers ford Braintree.
I brought my 2020 F150 to herb chambers ford Braintree. On second visit back for burning oil. They diagnosed my engine that it need to be replaced. They covered fill cost of rental. I would highly recommend them
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with Herb Chambers Ford of Braintree! We're glad to hear that our team took care of the issue. We appreciate your recommendation and are here if you need anything else!
Bob was so wonderful to work with.
Bob was so wonderful to work with. He made the process of buying my car so easy and stress free. He made sure I was comfortable and was extremely knowledgeable about the vehicle. Michael in the Finance department was also great. He worked hard to get me the best deal. I highly recommend Herb Chambers Ford of Braintree, and especially Bobby and Michael! Thank you
Bob was so wonderful to work with.
Bob was so wonderful to work with. He made the process of buying my car so easy and stress free. He made sure I was comfortable and was extremely knowledgeable about the vehicle. Michael in the Finance department was also great. He worked hard to get me the best deal. I highly recommend Herb Chambers Ford of Braintree, and especially Bobby and Michael! Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the glowing review! We're delighted to hear that Bob and Michael made your car-buying experience smooth and stress-free at Herb Chambers Ford of Braintree. We appreciate your recommendation. Enjoy your new vehicle!
I have had great experiences at dealership my service
I have had great experiences at dealership my service adviser Jack is excellent they keep you informed about the service they are performing on your vehicle
I have had great experiences at dealership my service
I have had great experiences at dealership my service adviser Jack is excellent they keep you informed about the service they are performing on your vehicle
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Rob, we're delighted to hear that Jack and the Herb Chambers Ford of Braintree team have provided you with excellent service experiences. Keeping our customers informed is a top priority for us!
Dianne M did a great job servicing my vehicle.
Dianne M did a great job servicing my vehicle. She was knowledgeable, prompt and communicative.
Dianne M did a great job servicing my vehicle.
Dianne M did a great job servicing my vehicle. She was knowledgeable, prompt and communicative.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Katie, It means so much to hear our team gave you such excellent care! Thank you! – Herb Chambers Ford of Braintree
Everyone was helpful and professional.
Everyone was helpful and professional. All my questions were handled in a timely and satisfactory manner..
Everyone was helpful and professional.
Everyone was helpful and professional. All my questions were handled in a timely and satisfactory manner..
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us at Herb Chambers Ford of Braintree! We're glad to hear our team was helpful and professional in addressing all your questions. We appreciate the feedback and look forward to assisting you again in the future!