Reviews
Excellent service Clean waiting room, friendly
Excellent service Clean waiting room, friendly knowledgeable staff, easy scheduling Definitely recommend this service department
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad you had a great experience with our service department, from the clean waiting room to the friendly staff. Your recommendation means a lot to us! Thank you for choosing Herb Chambers Ford of Braintree.
Chris Baron was our salesman and I can't say enough about
Chris Baron was our salesman and I can't say enough about him. He was knowledgeable and very personable. The entire team was the best. Thank you we love our new (used) vehicle. I highly recommend them.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Cindy was so helpful in getter service on my roof shade.
Cindy was so helpful in getter service on my roof shade. She even helped in getting the repair cost reduced. Very friendly staff. Feels like family.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad Cindy and the team made you feel at home. We appreciate your business and hope to see you again at Herb Chambers Ford of Braintree!
Very welcoming, straightforward and patient.
Very welcoming, straightforward and patient. Great customer service from everyone there. High satisfaction with end results.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are happy to hear from you! Thank you for choosing Herb Chambers Ford of Braintree and for sharing your experience with our team. See you next time!
Julio was exceedingly helpful and easy to work with.
Julio was exceedingly helpful and easy to work with. This was the least stressful car buying experience I have ever had. He was extremely helpful and answered every question I asked.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Marial, we're happy that Julio exceeded your expectations! Thank you for choosing Herb Chambers Ford of Braintree and for sharing your experience. Enjoy your new car!
Recently had one of our fleet vehicles in for service.
Recently had one of our fleet vehicles in for service. The service department is outstanding. I worked with Cindy as I have in the past. Cindy is excellent to work with, very knowledgeable and experienced. Thanks again for all your help.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi! We're so happy you enjoy working with Cindy and the team! Thank you for choosing Herb Chambers Ford of Braintree and sharing your experience. See you again next time!
Had a great experience working with Nate, the process was
Had a great experience working with Nate, the process was smooth from start to finish. The team was knowledgeable, answered all my questions, and made sure I felt confident every step of the way. Highly recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words! We're thrilled to hear you had a smooth and confident experience with Nate and the team. We truly appreciate your recommendation and we hope to serve you again in the future. - Herb Chambers Ford of Braintree
Worst service I ever had at dealership.
Worst service I ever had at dealership. A three day repair took 29 day to get done. I got no communication about delays, except when I called to find out if my car was ready, and was told the part was not in. After calling Ford directly, the part got shipped, but my work was still delayed another week. They did do an oil change for free, and said they did a balance and rotation of the tires. But my front driver's side tire is out of balance. Worst service ever. Go somewhere else for service.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I'm sorry to hear about your frustrating experience with the repair delays and lack of communication. We strive for timely service, so it's disappointing to know we fell short here. I appreciate you bringing this to our attention, and I'd like the opportunity to address these issues directly with you. Please feel free to reach out at your convenience. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com
Nathaniel in the sales department was wonderful to work
Nathaniel in the sales department was wonderful to work with! I highly recommend him! He was able to help me find the perfect Ford vehicle. I’m very impressed with his professionalism, helpfulness, and positivity.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Natasha, thank you for sharing your excellent review of Nathaniel! We appreciate your business and hope to see you again at Herb Chambers Ford of Braintree! Safe travels!
They have knowledgeable technicians.
They have knowledgeable technicians.Service efficient and prices are very reasonable. I would recommend Herb Chambers.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! It is gratifying to know that you would recommend us, and we look forward to seeing you again next time here at Herb Chambers Ford of Braintree!