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Bad in communication, services bad and unprofessional,
Bad in communication, services bad and unprofessional, they replaced my rear camera with a cheap one.
Great service, never disappointed.
Great service, never disappointed. Very knowledgeable and efficient. Bring our vehicle to this dealer when we need it to be serviced.
Great service. Adam was great and kept me informed on everything done with my car. Can't thank them enough for how i was treated.
Adam and the team are grateful to have your five-star review, Paul! We're happy you felt taken care of here and hope you visit us again soon! Thank you! - Herb Chambers Ford of Braintree
So we had a trip home planned from Raynham MA to Brooklyn
So we had a trip home planned from Raynham MA to Brooklyn NY on a Friday evening when the 4WD Actuator failed on our 2007 F 150 which means that it would be stuck in 4 wheel drive so we couldn't go home. We got a hotel as it was already late and called Herb Chambers Ford Braintree Saturday AM 1st thing and spoke to the GM Scott Lewis who put us in touch with Drew Bailey in Service who said he would take us in immediately, however he was not sure they had a Actuator for a 2007 in stock and getting one, on a Saturday may be difficult. Enter Dan O'Leary the Part and Service Manager who said that he did not have one in stock but said he would do a search and would call us back. It was not 15 minutes later when he said he found one and to drive there which we did. Drew greeted us warmly and we were on our way home in 1 hour. Scott, Drew and Dan saved our weekend and we could not thank them enough!
We're glad to hear we helped resolve these issues with your Ford F-150 and saved your weekend, Heidi and Jay! We appreciate the recognition of Scott, Drew, and Dan's efforts to help you get back home over the weekend and hope the drive went smoothly! Take care, and don't hesitate to visit us again if you're in the area! Thank you! - Herb Chambers Ford of Braintree
Always as promised,on time repairs ,with total
Always as promised,on time repairs ,with total communication through the repair process, thank you
We appreciate your kind review and love knowing how our team made this a great experience! Thank you for coming to Herb Chambers Ford of Braintree!
The service agent Jack was very helpful, respectful and
The service agent Jack was very helpful, respectful and patient with my concerns in regarding my car.
Thank you for the review, Ronnie! We're so glad Jack was helpful & patient while assisting you with your concerns and we hope you won't hesitate to reach out if our Herb Chambers Ford of Braintree team can be of service again in the future!
Great experience Excellent service made everything very
Great experience Excellent service made everything very easy would absolutely recommend to anyone that I know
Joseph, We're happy you found everything here very easy! Providing a simple purchase experience is important to us, and we're glad you found that to be the case! We hope you love your new ride and come back to visit us soon! Thank you! - Herb Chambers Ford of Braintree
Frankie Santiago was a true professional, he treated us
Frankie Santiago was a true professional, he treated us with courtesy and respect. Frankie answered all of our questions and guided us through the process without making us feel like we were being pushed. We will surely return and refer all of our friends to Frankie Santiago!
Thank you Frankie and Mena. It was a pleasure working with you!
John, We are glad you found Frankie, Mena, and the team to be so helpful! We appreciate you taking the time to leave your kind words for us, and look forward to your next visit! Thank you! - Herb Chambers Ford of Braintree
The Manager Derek was.
The Manager Derek was.informative and very Nice. The Mechanic, Dave Rossini was great as usual. I can’t say enough good things about Herb Chambers Service.
Thank you for the glowing review! It's fantastic to hear that Derek & Dave continue to provide you with such excellent service. We appreciate you being a Herb Chambers Ford of Braintree customer and look forward to seeing you at your next visit. Take care!
Herb Chambers Ford of Braintree, provided excellent
Herb Chambers Ford of Braintree, provided excellent service, on my last visit. Drew was exceptional. He was extremely professional and courteous. He communicated effectively,in terms of cost of service and what was to be expected. I would highly recommend this dealership and the team for all your automotive service needs.
We're thrilled to hear about your exceptional experience with Drew & the team here at Herb Chambers Ford of Braintree! It's always our goal to provide top-notch service and clear communication. Thanks for recommending us - we appreciate your trust in our team for your automotive needs!