Herb Chambers Ford of Braintree

4.7
(894 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:00am–4:00pm
Sunday 11:00am–5:00pm Closed
(888) 771-9068 (888) 771-9068

Reviews

4.7
(894 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews from DealerRater

5.0

Very attentive and helpful finding a vehicle for the...

Very attentive and helpful finding a vehicle for the price I wished to pay.

Consumer response

Chris Baron was great at putting my deal together.

Dealer response

We really appreciate you taking the time to leave Herb Chambers Ford of Braintree this awesome review, thank you!

5.0

My experience was great. No complaints, the whole service...

My experience was great. No complaints, the whole service team did everything they could to keep me happy. Will return for all my service needs!

5.0

I had the work pkg done in the time they said it would be...

I had the work pkg done in the time they said it would be done. Patrick Sullivan who waited on me was very pleasant. My 2017 Edge is being recalled for front brake flexible hoses so A J set me up for that to be done on Monday June 14. I was not happy that Ford would not pay for a rental for that day. This was a recall from Ford due to their mistakes. I should not have to pick up the cost for a rental for that day. I am very disappointed with Ford where I am on my third Ford Edge from Herb Chambers.

Dealer response

It means so much to hear our team gave you such excellent care and we appreciate the feedback! We'll see you at your next appointment and hope you'll reach out with any questions or concerns! Thank you! - Herb Chambers Ford of Braintree

5.0

Aidan in the Service Dept was very nice & pleasant to...

Aidan in the Service Dept was very nice & pleasant to deal with. It's clean & comfortable to wait for your vehicle to be serviced. Thank you.

Dealer response

We're so glad Aidan made this so enjoyable! We know service visits can be stressful, but we're happy you were at ease here! Thank you! - Herb Chambers Ford of Braintree

5.0

Chris was excellent and was very helpful. He was very...

Chris was excellent and was very helpful. He was very patient and responsive. I appreciate all of his help and I strongly recommend Chris and his team

Dealer response

We are honored to receive your support of Chris and our team. Thank you! - Herb Chambers Ford of Braintree

1.0

BostonBlackie "Turning in a truck from a lease early (7...

BostonBlackie "Turning in a truck from a lease early (7 months). My..." Turning in a truck from a lease early (7 months). My research told me the 2018 F-150 was worth about $38K. The payoff (to buy it outright) was about $33K, so I figured I would settle at around $36K, that way I would have a little cash for my next purchase and they could make some money on the truck. After waiting nearly an hour so they could check the truck out (cherry and spotless by the way) the "acquisition manager" comes back, we sit down and he says "Yeah, we can give you the payoff figure.", like he was doing me this BIG favor. My jaw LITERALLY dropped. I asked him if I had the word "STUPID" tattooed on my forehead. I told him the truck value (which he WELL knew already), demanded my keys, and admonished him for "wasting my time." Folks, stay away from this place like it has COVID-21!! They are nothing but money grubbing charlatans who think you're a dummy. Never ever going back. Oh, by the way, as a vindication, I went to Quirk Ford in Quincy immediately after this nonsense and got the $36K for the truck. (((Thanks, Herb Chambers - for nothing))) ***Entering this AGAIN, because "DealerRater" didn't publish it under the "Herb Chambers Ford of Braintree" reviews. Collusion? Nah, maybe just an oversight.

4.4

Antoine was excellent had an appointment the next day and...

Antoine was excellent had an appointment the next day and he kept me informed what was going on only issue I had was my steering wheel was full of Greece spots my door was full of grease in my seat was full of Greece I would’ve liked it cleaned

Dealer response

Thank you for your feedback. We're sorry to hear about this and encourage you to reach out to me so we can resolve these concerns. Thanks, Scott Lewis - General Manager - slewis@herbchambers.com

4.6

The folks who work there are very warm and pleasant! I...

The folks who work there are very warm and pleasant! I have always gone to the dealer even though I know that I pay more than if I went to a garage but I feel comfortable going to Herb Chambers Ford.

Consumer response

I am NOT using another password. I have too many!

Dealer response

Hello, Pat! We are so happy to hear that you feel comfortable at Herb Chambers Ford of Braintree! Thanks for your review!

4.8

Great people to deal with , no pressure ,ever very...

Great people to deal with , no pressure ,ever very knowledgeable about all the vehicles and lots of patience. One word would’ve been enough, Excellent!!

Dealer response

Reviews like this one make our day! Thanks from the Herb Chambers Ford of Braintree team!

5.0

Antwan the service advisor was amazing, he worked with my...

Antwan the service advisor was amazing, he worked with my insurance co. and got the job done perfectly. Above and beyond expectations. I had two flat tires after hitting debris on the highway and was able to pickup my truck the very next day paid for by the insurance and ready to go with two new tires. I recommend them highly.

Dealer response

Thank you for sharing your recent experience with Antwan at Herb Chambers Ford of Braintree! We're thrilled to know he went above and beyond for you. Safe travels!