Reviews
Very good service, explained what needed to be done but
Very good service, explained what needed to be done but no pressure from staff to have work done
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the stellar rating! We're glad you had a great experience! - Herb Chambers Ford of Braintree
Great experience Julio Santana was very helpful and
Great experience Julio Santana was very helpful and professional was a pleasure to purchase a car from him thank you
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
George, we're delighted to hear that Julio provided you with a helpful and professional experience at Herb Chambers Ford of Braintree. Thank you for choosing us!
Cindy was amazingly professional and prompt.
Cindy was amazingly professional and prompt. My car was completed quickly and cleanly. Waiting room was comfortable. Much appreciated it
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Emily, we're delighted to hear that Cindy provided you with professional and prompt service at Herb Chambers Ford of Braintree. Thank you for sharing your experience, and we hope to see you again soon!
From the moment you walk in they are friendly, knowledge
From the moment you walk in they are friendly, knowledge and will bend over backwards to get you the best deal.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Silvana, we're delighted to hear that our team at Herb Chambers Ford of Braintree made such a positive impression! Thanks for sharing your experience with us.
I always go to the dealership cause they’re very friendly
I always go to the dealership cause they’re very friendly and knowledgeable. They take the time to explain everything to you.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Okeefediane, we're delighted to hear that our team at Herb Chambers Ford of Braintree consistently provides you with friendly and knowledgeable service. Thank you for your continued trust in us!
Excellent service!
Excellent service! Friendly staff, quick turnaround. I would highly recommend to my friends and family
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jill, thank you for recommending Herb Chambers Ford of Braintree! We're delighted to hear that our team provided excellent service and a quick turnaround. We appreciate your support! Safe travels!
Robert went above and beyond for me.
Robert went above and beyond for me. I could not have asked anything more from him, he was incredibly helpful & made it his mission to help me out. Plus the finance team really did a ton to make it possible for me to leave with my dream vehcile.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi! We're delighted to hear that Robert and the finance team at Herb Chambers Ford of Braintree went above and beyond to assist you. It's fantastic knowing they helped make your dream vehicle a reality! Enjoy every moment on the road!
Brought my truck in for an update to the SYNC system,
Brought my truck in for an update to the SYNC system, they ended up breaking the truck instead of updating it. Now left with a truck that has no radio, backup camera or any working screen. The kicker they said it’s my fault they broke it and want me to pay the $1500+ to fix their mistake. Completely outrageous and full of a bunch of deceiving employees. Will never be going back to such an dog xxxx service department.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
ROppman, this situation sounds incredibly frustrating and not what we aim for. We sincerely apologize for any inconvenience caused during your visit. Please reach out to us directly so we can address the issue and work towards a resolution together. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com
Nate is a pleasant man to have for your guidance in what
Nate is a pleasant man to have for your guidance in what can be a stressful decision day.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the positive feedback! We're so glad Nate could assist you and we'll be sure to share these kind comments with him. Please don't hesitate to reach out if our Herb Chambers Ford of Braintree team can be of service again in the future!
Dianne was Very quick and resourceful, she has great
Dianne was Very quick and resourceful, she has great customer service and was transparent in communicating issues about my vehicle
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hilson, we're delighted to hear that Dianne provided you with excellent service at Herb Chambers Ford of Braintree. Thank you for recognizing her efforts and sharing your experience!