Reviews
Dianne in service was excellent she is great with
Dianne in service was excellent she is great with customers and I would recommend her to my friends and family.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful feedback! We're delighted to hear that Dianne provided excellent service at Herb Chambers Ford of Braintree. We appreciate your recommendation and look forward to serving you again in the future!
I met with professionalism, courtesy, and efficiency.
I met with professionalism, courtesy, and efficiency. I was given accurate information and Julio was very patient throughout the process.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hgertruna, we're delighted to hear that Julio provided you with a professional and efficient experience at Herb Chambers Ford of Braintree. Thank you for sharing your positive feedback!
Very helpful and polite.
Very helpful and polite. Helped me on the phone and meet me in the garage when I arrived.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive feedback about your recent visit here at Herb Chambers Ford of Braintree! We appreciate your business and hope to see you again next time!
Work was done well.
Work was done well. No issues at all. Will go back again for next oil change
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much! We look forward to your next visit here at Herb Chambers Ford of Braintree!
I don’t take my truck anywhere, but Herb Chambers Derrick
I don’t take my truck anywhere, but Herb Chambers Derrick I deal with on a regular basis. He’s great. He gets back to you. Let you know what’s going on and I always get the truck back the way I left it so thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Shawn, thank you for trusting Herb Chambers Ford of Braintree with your truck! We're glad to hear Derrick consistently provides excellent service and keeps you informed. We appreciate your loyalty and look forward to serving you again next time!
Consistently excellent service — staff is courteous, work
Consistently excellent service — staff is courteous, work is highest quality, and the prices are fair.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Liz, we're delighted to hear that you consistently receive excellent service at Herb Chambers Ford of Braintree. Thank you for your kind words and support!
I had a tip notch experience at Herb Chambers with Bobby
I had a tip notch experience at Herb Chambers with Bobby my salesman. Jess the finance person was also superb!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're happy to hear Bobby & Jess provided top-notch service during your recent visit here at Herb Chambers Ford of Braintree! Thanks so much for your business and please don't hesitate to reach out if there's anything else we can do for you!
Five STARS ⭐️⭐️⭐️⭐️⭐️ for this entire experience thanks to the excellent sales service of Bobby!!
The service department was great, i called to have my
The service department was great, i called to have my F150 Lightning get checked out for not going into drive or reverse. I got an appoint the next morning, i got a text confirming my appt. Chris at the service desk checked me in an game me his card, the i got a follow up txt after i left. He also flagged two software recall update needed to be done. I txt him at 1pm to fine or the status, he responded right back and told me it will be ready on an hour. The problem that was fix was the 12v battery needed to be replaced. It was all under the Ford warranty. Chris was very professional and easy to deal with.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Chris and the service team at Herb Chambers Ford of Braintree took such good care of your truck. It's great that everything was handled promptly and professionally, all under warranty! Thanks for sharing your experience with us.
poor customer service.
poor customer service. service advisor jack dropped the ball when it came to repair. I was supposed to get rim repair which rim wasn't 100% complete. brought it to jacks attention which he confirmed. was told that they would need to hold my car for 2 additional days to fix repair. jack told me my car was ready and fixed. when car got dropped off it came with same scratch I confirmed with jack. then after confronting them about it they tried to gaslight me and said it was a different wheel. confirmed that it was the same wheel in question. reached out to general manager for apology. Scott wasn't apologetic at all despite me being in the right. he is willing to pay for the repair but isn't willing to pay for the rental during the downtime for the repair nor willing to provide a loaner.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
It isn't very reassuring to hear about your experience with our service team. We strive for excellence in customer care and regret any inconvenience caused. If you'd like to discuss further or have additional concerns, please feel free to reach out directly so we can address them appropriately. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com
I had reached out to you via phone (04/02/25) prior to making this review to come to a mutual resolution. my demands weren't met which led me to this review. if you would like to discuss further please reach out.
I really had a wonderful experience with the stuff there
I really had a wonderful experience with the stuff there are really helpful and patient Mr Nathaniel is very professional as well as Mike and Youssef Thank you so much for this wonderful experience
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mehdi, we're delighted to hear that Nathaniel, Mike, and Youssef provided you with a wonderful experience at Herb Chambers Ford of Braintree. Thank you for sharing your positive feedback!