Reviews
I can’t say enough about this dealership Herb Chambers
I can’t say enough about this dealership Herb Chambers Ford in Braintree. I’ve been buying and servicing my cars for almost 30 years. I can’t imagine going anywhere else. The service department istop-notch.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jack, thank you for trusting the Herb Chambers Ford of Braintree team with your automotive needs! We're truly grateful for all of your support over the past 30 years and look forward to serving you for many more. Take care!
Very dissapointed in my visit to this dealership.
Very dissapointed in my visit to this dealership. They told me my work wasn't covered by warranty.I had to call ford directly to get my work covered
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Mike, I'm sorry to hear about the inconvenience you faced regarding your warranty coverage. We strive for clear communication and it's disappointing that we fell short here. If there's anything further you'd like to discuss or if I can assist in any way, please feel free to reach out. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com
Would never buy another vehicle at this dealership
Would never buy another vehicle at this dealership extremely unhappy vehicle is constantly breaking was never inspected in the first place sold with that inspection sticker
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Tommy, I'm concerned to see these comments and would like the opportunity to speak with you in greater detail. If you could please contact me directly at your earliest convenience, it would be very much appreciated. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com
Salesman was great will be back because of Julio was a
Salesman was great will be back because of Julio was a pleasure to work with
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for giving Julio & the Herb Chambers Ford of Braintree team an opportunity to earn your business! We appreciate your review and look forward to working with you again in the future!
I received top tier service from Herb Chambers Braintree.
I received top tier service from Herb Chambers Braintree. From the moment I got out of my car to driving away in a new one, everyone was welcoming and extremely helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that you received top-tier service at Herb Chambers Ford of Braintree! It's wonderful to know our team made your experience welcoming and helpful from start to finish. Enjoy your new car!
Had a great experience at Herb Chambers.
Had a great experience at Herb Chambers. Clyde was friendly and knowledgeable and the process was stress free. Highly recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Rich, we're delighted to hear that Clyde made your experience at Herb Chambers Ford of Braintree stress-free and enjoyable. Thank you for the recommendation!
How can you service a truck and not spot a bad
How can you service a truck and not spot a bad transmission mind boggling cant believe it
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I would appreciate the chance to step in and assist you. If you would consider sharing some additional information about your experience, here is my contact info. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com
Received great timely, courteous service.
Received great timely, courteous service. People were helpful and friendly. Car is beautiful and ı am going to love it.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that you received excellent service and are enjoying your beautiful new car from Herb Chambers Ford of Braintree! Thank you for sharing your experience with us. Safe driving ahead!
Did not address all of my concerns.
Did not address all of my concerns. Charged me for a diagnostics fee even after getting car fixed.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about this experience. We value feedback and use this information to improve customer satisfaction. Please reach out to me so I can hear more about this situation and help resolve these concerns. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com
Cindybis the best.
Cindybis the best. Service was fast. Car was fixed rightbthe first time. Will come here every time
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Adam, thank you for trusting the Herb Chambers Ford of Braintree team with your vehicle! We appreciate your positive feedback and look forward to serving you again in the future!