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Herb Chambers Ford of Braintree

(1,786 reviews)
Sales hours: 8:30am to 6:00pm
Service hours: 7:00am to 4:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:00am–4:00pm
Sunday 11:00am–5:00pm Closed
2025 consumer dealer award
View 4 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2018 consumer dealer award

Reviews

(1,786 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Herb Chambers Ford of Braintree from DealerRater.

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Easy to make appt.

Easy to make appt. Drop off at 830 am and rental was ready Fixed several recalls and dashboard warnings car was fixed and returned at 330 it was a great experience

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that your experience with Herb Chambers Ford of Braintree was smooth and efficient! It's great to know the team took care of everything promptly. Thanks for sharing your feedback!

Great customer service and experience.

Great customer service and experience. Not having drama is always a blessing especially nowadays. Thanks

Rating breakdown (out of 5):
  • Customer service
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Al, we're delighted to hear you had a drama-free experience with us at Herb Chambers Ford of Braintree. Thanks for the kind words and support!

Everyone at the dealership worked in my best interest.

Everyone at the dealership worked in my best interest. The level of customer care was amazing!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Shannon, Thank you for the five-star rating! The team looks forward to working with you again! - Herb Chambers Ford of Braintree

I dealt with Cindy R.

I dealt with Cindy R. who was phenomenal! This was my first experience with a dealership and she made the process very smooth. She was a pleasure to deal with.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Shiloh, we're delighted to hear that Cindy made your first dealership experience a smooth one at Herb Chambers Ford of Braintree. Thank you for sharing your positive feedback! Safe travels!

Fast, efficient and responsive.

Fast, efficient and responsive. Xxxxx xxxx xxxxxx xxxxx x x xxx xxx xxx xxx xxxxxx

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five-star rating! - Herb Chambers Ford of Braintree

Service Advisor Dianne Miller was excellent!

Service Advisor Dianne Miller was excellent! General Manager Scott Lewis has a 1st rate team which is second to none!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Dianne provided you with excellent service at Herb Chambers Ford of Braintree! Scott & the team appreciate your fantastic feedback and look forward to seeing you next time!

It was a simple and enjoyable experience.

It was a simple and enjoyable experience. They made it seem easy. Will definitely go back

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're happy to hear you had a smooth experience with our team here at Herb Chambers Ford of Braintree! Thanks so much for your business and please don't hesitate to reach out if there's anything else we can do for you!

Very helpful staff, courteous.

Very helpful staff, courteous. Explained everything but over everything and very nice people to talk to.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Paul, we're delighted to hear that our team at Herb Chambers Ford of Braintree provided you with such helpful and courteous service. Thank you for sharing your feedback!

Great service department…Jack Nguyen was very helpful in

Great service department…Jack Nguyen was very helpful in fitting me in for an appointment. Wouldn’t take my car anywhere else for service.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi Grace, we're delighted to hear that Jack and our service department at Herb Chambers Ford of Braintree provided such a positive experience! Thank you for trusting us with your vehicle, we look forward to serving you again! Safe travels!

Service Manager took me without an appointment.

Service Manager took me without an appointment. Service desk very courteous, helpful. Service desk called me several times to keep me informed about repairs. Mechanic very patient: explained in detail all repairs performed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that our team at Herb Chambers Ford of Braintree provided you with such attentive and informative service. Thank you for sharing this feedback and please don't hesitate to reach out if we can assist you again in the future!