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Herb Chambers Ford of Braintree

(1,770 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:00am–4:00pm
Sunday 11:00am–5:00pm Closed
2025 consumer dealer award
View 4 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2018 consumer dealer award

Reviews

(1,770 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Herb Chambers Ford of Braintree from DealerRater.

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Individual attention.

Individual attention. I was wisely advised against unnecessary service. I appreciate that I can use my preferred tech.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that you received personalized attention and valuable advice at Herb Chambers Ford of Braintree. Thank you for sharing this feedback.

Herb Chambers of Braintree, is a wonderful Ford

Herb Chambers of Braintree, is a wonderful Ford dealership, which great, experienced, and caring sales and service staff, and excellent customer service. Diane Miller, my Sevice Advisor, was a pleasure to work with, took care of every detail, and was very responsive and knowledgeable. The vehicle recall and other repairs they performed on our vehicle went very smoothly from start to finish, including the excellent complimentary rental they arranged with door-to-door service via Enterprise!!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Dan, we're delighted to hear that our team at Herb Chambers Ford of Braintree provided you with excellent service and a smooth experience. Thank you for sharing your positive feedback!

Consumer response

B"H You're most welcome & deserving! Have a blessed day 🙏 Dan

I brought my Escape there for a noise in the back end.

I brought my Escape there for a noise in the back end. After a few visits and lots of money spent, the noise was not fixed. Soon I stopped going there, but one of my visits they put my back seats down to have someone listen for the noise and when they put the seat back up they damaged the seat buckle and did not replace saying it was still usable. I spent a few thousand dollars and still have the noise and a broken seat belt.

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  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Customer satisfaction is our top priority and I'm sorry to see that your experience fell short of our five-star standards. Would you be willing to talk through the details together? If so, please reach out to me at your convenience. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com

Julio Santana and Michael Caras made buying my car and

Julio Santana and Michael Caras made buying my car and absolutely pleasant experience and I’d highly recommend

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the glowing review! We're delighted to hear that Julio and Michael made your car-buying experience a pleasant one at Herb Chambers Ford of Braintree. We appreciate your recommendation!

I worked with Bobby and he was excellent.

I worked with Bobby and he was excellent. He was transparent, patient and extremely helpful.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Andrea, we appreciate your shoutout to Bobby at Herb Chambers Ford of Braintree! Safe travels!

Prompt professional service.

Prompt professional service. These guys are the best. Just what you are looking for in a service department.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We're delighted to hear that you had a great experience with our service department at Herb Chambers Ford of Braintree. Thank you for the kind words and support!

Over the past 30 years, I have purchased a handful of

Over the past 30 years, I have purchased a handful of vehicles from this dealership. As a repeat customer or buyer, I think that says all that needs to be said.

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Tony, your loyalty over the years means a lot to us at Herb Chambers Ford of Braintree. Thank you for choosing us time and again!

I brought my 2020 F150 to herb chambers ford Braintree.

I brought my 2020 F150 to herb chambers ford Braintree. On second visit back for burning oil. They diagnosed my engine that it need to be replaced. They covered fill cost of rental. I would highly recommend them

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with Herb Chambers Ford of Braintree! We're glad to hear that our team took care of the issue. We appreciate your recommendation and are here if you need anything else!

Bob was so wonderful to work with.

Bob was so wonderful to work with. He made the process of buying my car so easy and stress free. He made sure I was comfortable and was extremely knowledgeable about the vehicle. Michael in the Finance department was also great. He worked hard to get me the best deal. I highly recommend Herb Chambers Ford of Braintree, and especially Bobby and Michael! Thank you

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the glowing review! We're delighted to hear that Bob and Michael made your car-buying experience smooth and stress-free at Herb Chambers Ford of Braintree. We appreciate your recommendation. Enjoy your new vehicle!

I have had great experiences at dealership my service

I have had great experiences at dealership my service adviser Jack is excellent they keep you informed about the service they are performing on your vehicle

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi Rob, we're delighted to hear that Jack and the Herb Chambers Ford of Braintree team have provided you with excellent service experiences. Keeping our customers informed is a top priority for us!