Herb Chambers Ford of Braintree

4.7
(957 reviews)
Sales hours: 11:00am to 5:00pm
Service hours:
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:00am–4:00pm
Sunday 11:00am–5:00pm Closed
(888) 771-9068 (888) 771-9068

Reviews

4.7
(957 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of Herb Chambers Ford of Braintree from DealerRater.

Want to share your experience with this dealership?

Write a review
5.0

Well with my personal experience I was very happy with...

Well with my personal experience I was very happy with the work that was done

Dealer response

We're glad to hear the Herb Chambers Ford of Braintree team made your visit a five-star experience! Thank you!

5.0

Very professional and helpful with the service needed for...

Very professional and helpful with the service needed for my vehicle i highly recommend this dealership.

Dealer response

We're so pleased we could earn your recommendation and rating! Thank you for being a Herb Chambers Ford of Braintree customer! See you next time!

5.0

Good communication. I appreciate d the after hours drop...

Good communication. I appreciate d the after hours drop off. Repair was done faster than expected and pick-up was quick and easy.

Dealer response

Thank you for the positive feedback about your recent visit, Sara! Your business is greatly appreciated by all of us here at Herb Chambers Ford of Braintree and we hope to see you again next time!

5.0

Very professional, prompt and knowledgeable. Marcelo was...

Very professional, prompt and knowledgeable. Marcelo was very friendly, he explained me what is included in the service and offer to check or take care of a small damage in front of my car if possible.

Dealer response

Thank you for taking the time to share this experience! We're so glad that Marcelo was helpful to you during your visit and we hope to see you again next time here at Herb Chambers Ford of Braintree!

5.0

Hi my name is Tom cawley I just had an oil leak and jack...

Hi my name is Tom cawley I just had an oil leak and jack nguyen took great care of me and my car and took the time to keep me informed on the progress of my c max this was the best experience I had at dealership in a long time I would also like to thank jay larkin for the time that he took to listen to me it’s because of people like you that thing’s can go so well Thanks Tom cawley

Dealer response

Hi Tom - thank you so much for the wonderful feedback! We appreciate you trusting the Herb Chambers Ford of Braintree team with your C-Max and are so glad to hear that Jack and Jay made the experience a great one. It was our privilege to serve you and we hope we have the opportunity to do so again in the future. Take care!

5.0

The dealership did everything right! Jack and the team...

The dealership did everything right! Jack and the team was professional and great to work with. The dealership was clean the restrooms were beautiful. And I was out in two hours! Thx

Dealer response

Thank you so much for the wonderful feedback! We appreciate you coming to visit us here at Herb Chambers Ford of Braintree and are happy to hear that Jack and the team made your experience a great one. Thanks again for the kind words and we'll see you next time!

5.0

Service department is pretty good. I always bring my car...

Service department is pretty good. I always bring my car in for service here and I am always taken care of with whatever issue I’m having.

Dealer response

Thank you for trusting the Herb Chambers Ford of Braintree team with your vehicle's service needs! We appreciate your support and look forward to your next visit!

5.0

Nurdan is new and did an excellent job with the...

Nurdan is new and did an excellent job with the information that he was given unfortunately his supervisor should have informed him that if the dealership is going to keep your vehicle for 6 days that a rental should have been offered. I was not offered a vehicle the lack of communication between the desk and technicians needs to be better

Dealer response

Thank you for sharing your honest feedback. While we're happy that our service team performed an excellent job, we're sorry that we didn't offer you a loaner. If you have any further comments, please contact me at your earliest convenience. Thanks, Scott Lewis - General Manager - slewis@herbchambers.com

5.0

Service was very good. Service advisor was very pleasant...

Service was very good. Service advisor was very pleasant and cared about wether you had to wait or not, depending on the work you had done.

Dealer response

We are so happy to hear that you had such a great time working with our team at Herb Chambers Ford of Braintree! We appreciate you!

5.0

It checks my car to make sure everything is running. I...

It checks my car to make sure everything is running. I don’t have to worry about things. Customer service is good. Helpful and kind.

Dealer response

We are so happy to hear that you had such a great time working with our team at Herb Chambers Ford of Braintree! Thank you!