Reviews
Impressive
I recently purchased a van from Jim Ellis Chevrolet; the level of service and professionalism was completely impressive. Mr. Dino Hill answered all of my questions and addressed all concerns. I left the dealership completely satisfied.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Service
Jim Ellis gave me a great deal on my new car purchase and followed with excellent attention to details. I couldn't be happier with the agent who sold me the car. He was most professional and a genuine nice guy. Just old fashioned sales work and attention to the customer, which is rare these days. Thank you, Ricardo Shands.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
a fathers present to a great daughter
Every Fathers wants the best for its kids and when my daughter graduated from Nursing School I went on a quest to find her just that the best present that I could afford for her and I was able to find it at Jim Ellis Chevrolet of Atlanta it professional sales representative Jeovani Nava helped me find a beautiful Chevrolet Silverado Extended cab fully loaded for my daughter with the right financing and term my daughter face was priceless when she saw her brand new truck that when i knew that all those long nights studying had paid off for her thank you Jeovani Nava and Tnanks to the Jim Ellis Family because that is how you get treated like real Family!!!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent Job
I Tiffany and Eric was very pleased how things went so smoothly and was able to get documents online printed, saved a lot of time and leg workweek would like to thank Mr. Fredrick C. Gamble and Mr Mustafa Abdul-Kareem business manager that handle our sale as well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Top Notch Sales and Service
I have purchased 3 vehicles from Jim Ellis over the past 2 years for me and my family. I recently traded a truck for a used Mercedes Benz CLK350 that I had been looking at on their website for over a week. Dino Hill and I had been discussing deal arrangements and he was giving me information without any pressure. He contacted me on a Friday to let me know the car was still on the lot. I went out on Saturday, negotiated the price and trade-in amount to just the right amount and drove home in my CLK350 that afternoon. Dino is a top-notch guy and I have always felt like I left that dealership with a good deal. I will continue to do business there and I highly recommend them if you are looking for a used car or truck or a new one. I am not affiliated with them nor am I paid to write this review. By the way, they also always did the service on my Silverado and I never had any issues with service either. If they couldn't get to me right away, they provided a loaner for my new truck every time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent sales person
I have dealt with Salesman Mike Champness at Jim Ellis Chevrolet on several occasions. He knows his stuff and will get you the best deal possible and can answer all your questions!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Not all bad
People always write about the bad stuff but never the good, so here goes. I came in for an appointment and they had the car ready for me test drove it filled out a credit app and they gave me a better rate than my bank. Then the dreadful process of the finance office went better than expected Mustafa the finance manager made our experience very easy. Thanks for everything Jim Ellis
- Customer service 5.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great experience in purchasing my 2015 Malibu
Reggie S went above and beyond to accommodate our interest in the 2015 Malibu starting with seeing us Saturday evening 30 minutes after closing hours even though the front doors were still open. He allowed me to call him on Sunday afternoon, his day off, to confirm my decision to go forward with my purchase. We bought the car on Monday and Reggie coached me through every step, including the excellent pricing on the vehicle! Reggie also sold us my wife's 2012 Cruze in January, 2012 and that experience was why we went back to Jim Ellis and sought out Reggie. By the way, I saw the great deal on Malibus on Jim Ellis' website earlier that Saturday evening. It was well laid out and provided the information I was seeking in order to get over to the dealership as soon as I could as the sale was ending soon.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
"Great service advisor that loves his career"
My first time coming to Jim Ellis was in March, I was not sure what to expect, I have three words to say about Danon Henton. He was excellent, excellent and excellent. He went above and beyond my expectations! Because of him you can expect me to return and refer others, even if it is just for an oil change, I use to go somewhere else, because of not anymore. Danon was very professional, showed empathy about my previous service experience elsewhere. He listened to my concerns and addressed them all and also followed up with me twice after my service visit to make sure everything was ok.. I wish I could have done GM survey that he talked to me about but I never received one. I hope the public can see this post and for anyone whom owns a GM vehicle , see Danon Henton!!! Jerri Hatcher
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Poor overpriced service, car still broken, no call back
The technician commented that the faulty exhaust sensor item had been "glued on" by a previous technician. However, the last place the car was worked on was Jim Ellis Chevrolet. The car has 61k miles and has only had two service visits other than regular oil changes. This repair resulted in a much larger bill than expected. While that can be disputed, when I got home last night the car is rattling while in idle. This should have been caught by Jim Ellis Chevrolet before releasing the vehicle to me yesterday. I called today and spoke to Nicole at the service desk. She promised they would help find an appointment to have it looked at, and would call me back in 15 minutes. Six hours later, no call back. I'm hoping there is a different authorized Saturn service provider that I can use. Stay away from these people.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize that it didn't go so well. We will look into it since we are not known for being a shop that glues things on that shouldn't be. And we'll look into why you are renting a car since we have a fleet of loaners. Although we try very hard to fix things right the first time, we do sometimes make mistakes. As one of the nation’s top-rated “Dealer of the Year” award-wining dealerships, we are known for doing much better than this. Thank you for bringing this to our attention. - Mark Frost, VP of Operations – GM Brands