Consumers be aware! Saturday, June 12 contacted to buy a Range Rover for $101,000 either cash or a trade-in. Expressed wanted to do that day or early Monday. Gave photos, VIN, details of the trade, deal with Leo Visconti advising awaiting manager from an appraisal. Chased all day till 3 pm advised closed. Tried all day Monday could not reach Leo, then called the main line, dealt with a different agent who then called back saying I have to deal Leo. Sent all information again, finally on Tuesday get an offer of trade, I accept that offer and asking price, never once negotiated. I advised I can get there 20 mins before they close, told car not ready. I then advise I will get a hotel local as I'm 4 hours away and be there first thing in the morning as I have work during the day. Told the car needs to be cleaned and paperwork sorted. I plan someone looks after my kids and change business meetings, clear out my car, get it detailed, and get car insurance sorted. Could not reach again, waited before driving the 4 hours, could not reach Leo again so-called mainline and told by another person vehicle sold after being open for just an hour that morning. I explained yes to me and said no, we sold it to someone else. I asked to speak to a Manager and told not available, Leo advising I did not reply to his last text, we had multiple calls and I sent everything requested. Bad someone wants to lie and have such bad ethics. I never write bad reviews but this has been a complete waste of my time as well as terrible business practices. Do business with a company with ethics and morals.
Carlos was a true professional and a gentleman since the...
Carlos was a true professional and a gentleman since the first day we showed up with our family to buy a car. No wait time. First class treatment. Great experience.
Thanks for the five-star review, Rebecca! Carlos will be pleased to hear they've provided a memorable purchase experience! See you next time! - The Collection
Excellent service with very knowledgeable personnel....
Excellent service with very knowledgeable personnel. Comfortable, clean facilities. High quality, upscale brands with sales reps assigned to each brand allowing excellent knowledge of the the cars you are considering to buy for each make.
Thank you for your confidence in The Collection, and for your business. We are thankful to have you as a customer, Carlos!
Great customer service. Jimmy Gonzalez was very friendly...
Great customer service. Jimmy Gonzalez was very friendly and easy to work with. He made us feel at home while making our purchase, awesome guy.
This review is so great to see! Thank you! We hope to see you again soon! – The Collection
Leased a Jaguar F-Pace
Javier Garcia was a great sales consultant! He explained everything clearly. Very professional and courteous. We had a good time test driving and picking up the vehicle we want. Would highly recommend Javier.
We are so happy to hear that you had a great time working with Javier! He is such a star on The Collection team.
excelente services sales personal very educativo make me...
excelente services sales personal very educativo make me no presure in buyng Dimitri with the collection jaguar what ‘s an excelente salesperson educated and knowledgedle
Thank you for being a The Collection customer! We'll see you next time!
I am old customer of Collection but have not returned for...
I am old customer of Collection but have not returned for sometime Leo was v v good and I shall return again because of him
Thank you for coming back to visit us again! We're glad to hear that Leo made your most recent experience with us a great one and we look forward to seeing you again next time! - The Collection Team
Erick Flores in service, you are a hero! A thousand...
Erick Flores in service, you are a hero! A thousand thanks! You really made a difference. I appreciate your customer service. I look forward to doing more business at the collection because of you.
Thank you so much for taking the time to share this wonderful feedback about Erick - he'll be so happy to hear it! We're thrilled that he took such great care of you during your visit and we look forward to seeing you again next time here at The Collection!
Fantastic A Experience
Was looking for a Ferrari Spider 488 and purchased it from the Collection. The experience was absolutely fantastic and flawless. The facility is superior and the staff is very friendly. Francisco Lasprilla was 10/10, absolutely great, knowledgeable and top notch professional. I will be doing my business with the Collection moving forward. It’s also great that they are an authorized Ferrari dealer so you know what you are getting if you are looking for one of these beautiful vehicles. I absolutely recommend the Collection, Ferrari of Miami. Don’t waste your time anywhere else!
Francisco, we are so happy to hear that you had a great time working with our team at The Collection! Thank you so much for your kind recommendation!
Excellent experience leasing a new audi. Kelsey was...
Excellent experience leasing a new audi. Kelsey was very attentive. Overall the service was fast and professional. Thank you for your help and keep up the good work.
Thank you for the awesome feedback, Andy! We're thrilled Kelsey could make your leasing experience fast and professional. Enjoy your new Audi!