THE COLLECTION

**AVOID THE COLLECTION ASTON MARTIN — Deceptive CPO Sales & Predatory Customer Service** I purchased a 2023 Aston Martin Vantage CPO from The Collection in December 2025. This experience has been deeply disappointing and predatory. **UNDISCLOSED DEFECTS AT SALE:** I discovered the vehicle was sold to me with TWO critical undisclosed issues: 1. **Renntech Aftermarket Headers**: The car came with factory-installed Renntech headers—a significant modification never disclosed at point of sale. For a Certified Pre-Owned vehicle marketed as thoroughly inspected, this is a fundamental breach of CPO obligations. 2. **Pre-Existing Alternator Defect**: The vehicle had a broken LIN connector on the alternator causing repeated fault codes (P187600, P187700, P187800). I reported this issue to Steve Barmann at The Collection the moment I took delivery on December 29, 2025—before I shipped the car to California, before any modifications on my part. The Collection chose to let me ship the vehicle out knowing about this defect. **SIX MONTHS OF RUNAROUND:** From January through June 2026, I worked with Javier Gerena, Armando Ramos, and Jeffrey Coombs trying to get this resolved. Their pattern was consistent: - Acknowledge the issues existed - Blame Aston Martin corporate - Refuse to take responsibility - Go silent for weeks at a time Jeffrey Coombs explicitly stated: "At this time, we cannot overstep Aston Martin decision due to the circumstances." Translation: We sold you a defective CPO, but now it's your problem. **THE PREDATORY ESC CANCELLATION:** When I finally demanded resolution, The Collection offered to cancel the Extended Service Contract (ESC) and refund the amount—framing it as a "goodwill" gesture. But here's the predatory part: In an email dated June 18, 2026, Javier Gerena wrote: *"The CPO warranty we paid for... If you decide not to sign it then we will keep the refund."* Let me be clear: they're saying "sign our cancellation or we keep your money." That's coercive and unethical. The refund is ~$2,500-$3,000, while the alternator repair costs $6,000. They knew this and offered it anyway, expecting me to take the partial refund and absorb the rest. **WHAT ACTUALLY HAPPENED:** I've documented this for my attorney. The vehicle was sold as CPO with: - An undisclosed modification (headers) - A pre-existing hardware defect (alternator) - Zero transparency from The Collection - A refusal to honor CPO warranty obligations When pressed, The Collection tried to use a "sign or lose your money" tactic on the ESC refund. **DO NOT BUY FROM THE COLLECTION:** If they will sell you a defective CPO without disclosure, hide behind manufacturer warranty denials, and then use coercive tactics on refunds, they will do it again. This is not a one-time bad experience—this is their business model. Special callout to Javier Gerena (Sales Manager) and Jeffrey Coombs (Aftersales Manager) for their roles in this. They knew what they were selling and how they were selling it. I strongly recommend buying from dealerships that actually stand behind their CPO vehicles and don't use intimidation tactics on customers they've already wronged.

Extremely disappointing experience with Ferrari of Miami / The Collection. Unfortunately, this is now the second time I have experienced significant communication issues with the dealership. What began as a service matter evolved into weeks of unanswered emails, repeated requests for documentation, and a lack of transparency regarding work performed on my vehicle. Over multiple weeks, I requested technician notes, diagnostic findings, photographs, estimates, supplement documentation, and repair records. Despite numerous follow-ups and escalation to management and Ferrari North America, those materials were never provided. Most concerning is that I was advised a component was “broken” and potentially structurally compromised, yet no one has been able to provide a technical explanation as to how the condition occurred despite repeated written requests. There was no accident, impact, or intervening incident involving the vehicle. The communication concerns I raised during a prior repair experience were acknowledged at the time, yet the same issues occurred again. Emails went unanswered, follow-ups were ignored, and even after management became involved, communication stopped. For a brand like Ferrari, customers should not have to repeatedly chase basic information about their own vehicle. Luxury vehicles deserve luxury service. Unfortunately, the level of communication, transparency, and follow-through I experienced was not representative of what I would expect from the Ferrari brand. I hope this review encourages meaningful improvements in accountability, responsiveness, and customer communication.

I would like to personally express my gratitude and appreciation to the outstanding team at THE COLLECTION Audi in Coral Gables. I purchased a 2022 Audi Q3 from THE COLLECTION for my daughters to use while attending college in Boston. During the vehicle’s stay in Boston, it was serviced at an Audi dealership there, and unfortunately the spare tire was no longer in the vehicle afterward. Last Thursday morning, my daughter was on her way to her internship when she suffered a flat tire on Brickell Avenue, only for us to realize there was no spare tire in the vehicle. I removed the damaged tire and brought it directly to THE COLLECTION Audi looking for assistance. At that moment, I had no assigned service advisor assisting me, and that is when Ms. Camille Daley stepped in. Her professionalism, kindness, and immediate willingness to help were truly exceptional. She immediately introduced me to Mr. Jonathan Whitt, Service Manager, who without hesitation took charge of the situation and made every effort to assist me as quickly as possible. Mr. Whitt then introduced me to Mr. Michael Rodriguez, Assistant Service Manager, who personally handled the service process and coordinated everything efficiently and professionally. Thankfully, the team had the tire available in inventory and managed to replace it and have the vehicle ready in approximately 45 minutes. Considering the vehicle was stranded on the side of Brickell Avenue, their urgency, professionalism, and care meant a great deal to me and my family. I cannot express enough how thankful and grateful I am for this outstanding team. I have been a customer of THE COLLECTION for many years, having purchased two Porsche vehicles through the organization, and I am currently looking forward to purchasing a third with Julio Mata, who is also an exceptional professional and individual. Camille Daley, Jonathan Whitt, and Michael Rodriguez truly went above and beyond, and I believe their dedication and professionalism deserve to be recognized. Thank you again to THE COLLECTION Audi for maintaining such an exceptional level of customer service. Sincerely, Alberto Tarafa

The Salesman was approachable. However I was very transparent with him on my circumstances. He provided contradicting information. In the end they did not go an extra mile to find the best financing option for the client. As I've experienced at other dealerships.

I am writing to formally lodge a complaint regarding the product quality of my 2024 Audi Q8 e-tron. My vehicle has currently been in service for two and a half months. During this extensive period, I have continually received updates stating that the dealer is still working with Audi Technical Support to diagnose the vehicle and determine the root cause of thee issue. It is disappointing that a new vehicle has required such a lengthy diagnostic process without a clear resolution. As of today still don't have a clear date of fixing the issue and paying for expensive vehicle that I don't even have in my possession. Terrible customer service from The Collection in Coral Gables.

This company takes full advantage of its employees and provides some of the worst treatment I have ever experienced in a workplace. Staff are consistently overworked, undervalued, and expected to handle unreasonable workloads for very low pay. Management shows little regard for employee well-being, creating a stressful and unhealthy work environment. Communication is poor, support is minimal, and concerns are often ignored. Overall, this is by far one of the worst employers I have encountered, and I would not recommend working here to anyone seeking fair treatment or professional respect.

The Collection (200 Bird Road, Miami, FL) THE COLLECTION MIAMI ​FRAUDULENT FEES, DECEPTIVE PRACTICES, AND DISCRIMINATION—AVOID THIS DEALERSHIP. ​This is not just bad customer service; it is a clear instance of deceptive trade practice and potential fraud. After placing a deposit on a vehicle, The Collection not only refused to complete the sale (leading to an imminent lawsuit for discrimination) but also attempted to illegally charge us thousands in fraudulent fees. ​They attempted to misrepresent their dealer profit as "required government fees" for tax, title, and license (TTL). This fraudulent practice is being immediately reported to: ​The State Attorneys General of Florida and Montana ​The Federal Trade Commission (FTC) ​The State Departments of Motor Vehicles (DMV) in both states ​We have documentation proving this misrepresentation. The dealership is currently in violation of multiple consumer protection laws, including the FTC's CARS Rule, by making false statements about mandatory charges. ​Do not trust their sales process or their fee structure. The risk of being scammed or subjected to deceptive practices here is extremely high. Deal elsewhere.

Disastrous Experience at The Collection Porsche, Miami If you own a Porsche in Miami, it is time to consider taking your business elsewhere. The Collection, the only Porsche dealership in Miami, has truly devolved from exemplary to disastrous over the last few years. There have been numerous staff changes, resulting in the hiring of personnel with consistently lower quality and no discernible preparation for their roles. In my case, I waited for one full year for them to replace a part that they themselves damaged during a previous repair. This has become frequent in all my visits to the service department: you bring the car in for routine maintenance and leave with a new, unrelated problem. It is a never-ending cycle. When I demanded they honor their written word, the response was that my car is "old" and the issue is simply "natural wear and tear," claiming they replaced the damaged part "as a courtesy." They then insisted that the adjacent, necessary component was not their responsibility. While only they can believe this argument, the fact remains that this replacement procedure resulted in yet another additional damage. Their response to this was that if I did not notice the damage upon pickup, they are not obliged to take responsibility. In other words, according to the dealership, the customer is expected to inspect their vehicle for workshop errors before leaving the premises. It seems we must all take a course to become certified Porsche mechanics. Furthermore, the service representative and the Porsche Service Manager himself, Michael Muñoz, never offer any solutions—only excuses, lies, and gross misrepresentations. The demeanor is consistently aggressive and rude, solely to avoid paying a few cents, which, I must emphasize, I was not even requesting. My core grievance is clear: a year-long wait, the frustration of an unrepaired vehicle, an additional damage caused by them, and the mistreatment of my wife. I believe this is more than sufficient cause for complaint. I was not seeking monetary compensation; I was seeking a simple apology, which was never given. The ultimate disappointment lies in the lack of support from the Porsche corporate brand. After a call lasting over two hours, their final statement was that they would not take responsibility. I must ask: Responsible for what? For the poor practices of their sole Miami service center? For the rudeness of their personnel toward a loyal customer who has purchased three vehicles from the brand? It is in these moments one realizes that Porsche is no longer a respected automotive brand. Today, it lacks quality, readily available parts, and qualified personnel. Is this truly a luxury brand? All I expected was a resolution for my vehicle and an apology for the excessive time wasted and the unacceptable treatment, neither of which I received. This is not a matter of money; it is a matter of a company being unable to resolve a basic problem. It is the inevitable result of a brand that is descending from bad to worse and a dealership that has completely lost its way. I will never purchase a Porsche again, and certainly no other brand sold by The Collection. If you are reading this, consider this a serious warning before buying here, especially a Porsche. One does not pay a premium merely to drive a nice car; one pays for quality, service, and pleasant experiences. This was true for many years, but that chapter is now closed, and those in a position to fix it are doing nothing. Heed this warning before squandering your money here.

Disastrous Experience at The Collection Porsche, Miami If you own a Porsche in Miami, it is time to consider taking your business elsewhere. The Collection, the only Porsche dealership in Miami, has truly devolved from exemplary to disastrous over the last few years. There have been numerous staff changes, resulting in the hiring of personnel with consistently lower quality and no discernible preparation for their roles. In my case, I waited for one full year for them to replace a part that they themselves damaged during a previous repair. This has become frequent in all my visits to the service department: you bring the car in for routine maintenance and leave with a new, unrelated problem. It is a never-ending cycle. When I demanded they honor their written word, the response was that my car is "old" and the issue is simply "natural wear and tear," claiming they replaced the damaged part "as a courtesy." They then insisted that the adjacent, necessary component was not their responsibility. While only they can believe this argument, the fact remains that this replacement procedure resulted in yet another additional damage. Their response to this was that if I did not notice the damage upon pickup, they are not obliged to take responsibility. In other words, according to the dealership, the customer is expected to inspect their vehicle for workshop errors before leaving the premises. It seems we must all take a course to become certified Porsche mechanics. Furthermore, the service representative and the Porsche Service Manager himself, Michael Muñoz, never offer any solutions—only excuses, lies, and gross misrepresentations. The demeanor is consistently aggressive and rude, solely to avoid paying a few cents, which, I must emphasize, I was not even requesting. My core grievance is clear: a year-long wait, the frustration of an unrepaired vehicle, an additional damage caused by them, and the mistreatment of my wife. I believe this is more than sufficient cause for complaint. I was not seeking monetary compensation; I was seeking a simple apology, which was never given. The ultimate disappointment lies in the lack of support from the Porsche corporate brand. After a call lasting over two hours, their final statement was that they would not take responsibility. I must ask: Responsible for what? For the poor practices of their sole Miami service center? For the rudeness of their personnel toward a loyal customer who has purchased three vehicles from the brand? It is in these moments one realizes that Porsche is no longer a respected automotive brand. Today, it lacks quality, readily available parts, and qualified personnel. Is this truly a luxury brand? All I expected was a resolution for my vehicle and an apology for the excessive time wasted and the unacceptable treatment, neither of which I received. This is not a matter of money; it is a matter of a company being unable to resolve a basic problem. It is the inevitable result of a brand that is descending from bad to worse and a dealership that has completely lost its way. I will never purchase a Porsche again, and certainly no other brand sold by The Collection. If you are reading this, consider this a serious warning before buying here, especially a Porsche. One does not pay a premium merely to drive a nice car; one pays for quality, service, and pleasant experiences. This was true for many years, but that chapter is now closed, and those in a position to fix it are doing nothing. Heed this warning before squandering your money here.

Attention very professional, amazing service. Humble people, I recommend going here. Thank you so much for the help!