Davis-Moore Chrysler, Dodge, Jeep, Ram, Fiat

I had an appointment scheduled for 7 am on 3/14/2015. I dropped off my car the evening prior (3/13) around 5 pm. When I returned at noon on the 14th the service had not even been started. This was for a simple transmission fluid change. Why bother scheduling appointments?

Recently retired back to Wichita & have had 2 experiences with davis moore service & terrance a service advisor. Both experiences terrible, lied to repeatedly, repeated attempts to rip off, terrible attitude by terrance as other reviewers have noted. 1st time was the recall of the dangerous airbag that has been all over the national news, injuring or killing people. When called to replace told my vin# not on recall. After receiving another letter notification from Chrysler that my car was at risk & on recall, called again but again told not on recall. Called Chrysler, they said definetly on recall, so I called dealer back & told did not have part and don't know part will ever be available. So called Chrysler Corp. again & told the dealership does have part in stock. Called dealer and told ok will schedule appt. but have to order part and it will be weeks. Called Chrysler Corp. who called dealer telling them, "you have part in stock, replace the air bag". When went in told it would tear up my whole dash & would cost $$ not covered under recall. Chrysler Corp. says airbag in steering wheel, dash is not touched and there is no charge for recall replacement. Dealership finally replaced grudgingly. 2nd experience, Worse with Terrance. A simple plastic splash shield under motor that takes 30 minutes to install and I had confirmed the part cost $80 & $50 to install. When I got there, they had to do a diagnostic? Then came back with a price of $380., To summarize: Terrance when asked to explain gave me repeated false prices for parts &/or parts not needed & falsely telling me the front splash shield could not be replaced alone. The parts department verified all the parts prices he was giving me were not correct, usually double, I asked terrance to let me deal with another advisor, he refused this or to let me talk to the service mgr...I called back and left several messages to the service mgr., Chris who never called. I just cut my losses & picked up the car and took it to the Chrysler dealership on the west side. They replaced it & I was back out in 40 minutes for $137 vs the $380+ quoted by terrance. They also did not demand a diagnostic cost to replace the obvious missing part nor did they attempt to use the fear tactics Terrance used, Other reviews I read, many sound like shills rather than honest reviews. I will quote two reviews I read that were spot on to what I experienced: "Maybe your service department needs a lesson on how to fix things and not just how rip people off". ""They will cheat you every single time they get a chance" And to top it all off, while I was writing this review a letter from Davis Moore came requesting I come in to take advantage of their incinitives to their valued customer to trade or sell my car.

After getting the last experience taken care of I was suppose to get a credit on my next services. My husband took my car in and did not get the credit I was told I would get. I had to call them after everything to get the credit. I got a check sent to me and problem solved but wasn't happy that the service guy had told my husband that there was no credit and had to pay for everything. I will still buy cars but wi l not get services done there anymore. I had way to much hassle and still really expensive for an oil change. I would recommend someone to buy a car but not for services

I have been with Davis-Moore for 15 yrs.,and for the most part very happy, but I asked for repairs on the passenger handle alone with other repairs and everything was done except for the handle. When I called to see if my car was ready, I was told yes but wasn't told that all repairs were not completed. My mother will be 90 yrs old soon and it is just as important to me that she can get into my car w/o falling as the other repairs that I had done!

I just purchased a new 2015 Jeep Grand Cherokee in December of 2014. I got the biggest run around when trying to negotiate the deal. I then get into the finance department and they complicate everything so much. They try to wiggle out of EVERY single thing AFTER the deal is done. I honestly regret even walking into their door. I thought having a business relationship (purchased 5 vehicles from Parks) with the sales rep and sales manager would make my experience better, no so much. Now that I had the vehicle I'm finding things wrong. I go to them for help in resolving these problems and Terrance in Service told me his manager wasn't there that I was out of luck they were not doing anything to help me. What GREAT (NOT) customer service. He actually told me to quit talking to him. When I asked why it was because he wasn't going to do anything further, so I should save my breath. I've NEVER been talked to that way before. They charge the most of any dealerships I've seen today. I even priced around on a few services and when I asked if they price match another FACTORY dealership for the SAME service they laughed at me and told me no. When I asked for a manager they refused to let me talk to anyone. I had to take to Facebook before they would even try to talk to me. I just had an issue with my new tires. I called them and they were nice and told me to come in. I dropped by as instructed to get told that I didn't have their super awesome tire warranty (that they never offered me). When I questioned it because this warranty is 80% of the cost of a new tire, they told me that they can prove that they told me because all the financing deals are recorded both audio and video (which they also failed to disclose). They kept throwing this into my face, but yet they never tried to SOLVE my problem. I asked if I could buy the warranty that was 299 for the tire warranty and not 5,000 for the every scratch and dent warranty. They advised me they would sell me as much as possible but I wouldn't be able to help me today. I said what is it for and was told that I should have learned my lesson for not buying the super expensive warranty. What dealership does this?! Long story short save your blood pressure and stress and go ANYWHERE else.

I have bought 2 vehicles here in the past 3 years and it has been a very simple and pleasant experience. The staff and managers are very friendly and always there to help. Jack Cline has been very patient with my questions and helps me fit my budget and get the best vehicle for my needs. He will work for you and is not pushy. I consider him a friend now. Jordan Bishop is the sales manager I have dealt with on both vehicles. I feel that Jordan wants My business and his knowledge and professionalism has gained my trust for all future car purchases. I have met and worked with the service dept, parts dept, and finance dept. everyone here is top notch and very friendly. Thank you for the fantastic service!

We purchased our last three vehicles at Davis Moore, our past and present experience has been top of the line for service and sales. Thank you Jack (sales) for your patience and fairness with our trade-ins. We love our new Jeep.

Aaron went way out if his way to help us get our car. We were visiting from San Antonio and just happened to find the Avalon but we were 2 hours away... He met us halfway and when we were about to fly out the paperwork was ready to go. He also coordinated with my sister who drove the car down for us. He definitely worked hard for this sale and we appreciate it.... And most if all my wife loves her car.

Aaron did a great job helping us choose our 500L. All the staff were helpful in getting our car for delivery. Its been a fun car! Thanks!

First service after purchase. Far exceeded any expectations based on service received at other local Chrysler dealers. Informed me of what this mileage interval suggested and performed it without charge as was told to us during our purchase in May. I had purchased vehicles from this dealership many years ago and did not get this type service. I am a Chrysler car Dodge Ram driver and my loyalty is now wktu Davis-Moorex