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Cross Chrysler Jeep Fiat

(1,985 reviews)
Visit Cross Chrysler Jeep Fiat
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2025 state dealer award
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2025 state dealer award 2025 state dealer award 2024 state dealer award 2024 state dealer award 2023 national dealer award 2023 state dealer award 2023 state dealer award 2023 state dealer award 2022 state dealer award 2022 state dealer award 2021 state dealer award 2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2013 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2015 consumer dealer award

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New (502) 953-0387 (502) 953-0387
Used (502) 953-0384 (502) 953-0384
Service (866) 735-0653 (866) 735-0653

Inventory

See all 222 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since September 2022.
At Cross Chrysler Jeep we know that value selection and 5-star service both before and after the sale are what have made us the dealer in the Louisville area to shop for a new or pre-owned Chrysler or Jeep. Conveniently located just off the Watterson Expressway at 1501 Gardiner Lane Louisville KY as a full service Chrysler Jeep Dealer we not only offer new Chryslers and Jeeps but also sell pre-owned vehicles of all makes and models provide financing and have a full service facility including paint and body repairs and a parts department offering Chrysler and Jeep OEM replacement parts and accessories.
Kentucky's #1 Jeep Dealer

Service center

Phone number (866) 735-0653

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
Closed
Sunday
Closed

Meet our employees

Reviews

(1,985 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Cross Chrysler Jeep Fiat from DealerRater.

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Had a great experience with everyone at the dealership.

Had a great experience with everyone at the dealership. Chris Gass was the first employee I interacted with. He answered all the questions he could, and found answers to questions he wanted 100% sure about. Because it was raining lightly, he offered to bring both vehicles I was looking at into the service bay so we wouldn't get wet. When we stopped back the following day, Chris was with a customer so BJ Cornell assisted us with a 2nd inspection of the vehicles and test drive (and questions). They left the decision on the vehicle up to us, never trying to steer us to one or the other. Once we made our decision, they stayed in touch with us the entire time we were waiting for financing results. Even signing the papers was low pressure!

Had a great experience with everyone at the dealership.

Had a great experience with everyone at the dealership. Chris Gass was the first employee I interacted with. He answered all the questions he could, and found answers to questions he wanted 100% sure about. Because it was raining lightly, he offered to bring both vehicles I was looking at into the service bay so we wouldn't get wet. When we stopped back the following day, Chris was with a customer so BJ Cornell assisted us with a 2nd inspection of the vehicles and test drive (and questions). They left the decision on the vehicle up to us, never trying to steer us to one or the other. Once we made our decision, they stayed in touch with us the entire time we were waiting for financing results. Even signing the papers was low pressure!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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We worked with BJ at Cross.

We worked with BJ at Cross. He was a pleasure to work with, very professional and accommodating. We never felt any pressure and I felt like he was looking out for us and our needs! Highly recommend! Kate M Louisville

We worked with BJ at Cross.

We worked with BJ at Cross. He was a pleasure to work with, very professional and accommodating. We never felt any pressure and I felt like he was looking out for us and our needs! Highly recommend! Kate M Louisville

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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We bought a new Chrysler Pacifica here and were very

We bought a new Chrysler Pacifica here and were very happy with the purchasing process. BJ was a pleasure to work with- fast, fair, and friendly. Thanks!

We bought a new Chrysler Pacifica here and were very

We bought a new Chrysler Pacifica here and were very happy with the purchasing process. BJ was a pleasure to work with- fast, fair, and friendly. Thanks!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five star review of our product specialist BJ Cornell. Congratulations on your new Chrysler Pacifica & welcome to our Cross Jeep family!

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Very professional.

Very professional. I bought a jeep from them and we are In Connecticut. Bj made this very easy .

Very professional.

Very professional. I bought a jeep from them and we are In Connecticut. Bj made this very easy .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hey Frank, we're happy to have Connecticut apart of our Cross Jeep family. Congratulations on your new Jeep, we look forward to working together again in the future!

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Service department once again stepping up and meeting my

Service department once again stepping up and meeting my needs. Excellent customer service and family oriented.

Service department once again stepping up and meeting my

Service department once again stepping up and meeting my needs. Excellent customer service and family oriented.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five star review of our service department. We're always here for any and all of your Jeep needs!

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I’m over 2 hours away from Cross Motors and the

I’m over 2 hours away from Cross Motors and the experience was great. BJ was wonderful and accommodating to work with.

I’m over 2 hours away from Cross Motors and the

I’m over 2 hours away from Cross Motors and the experience was great. BJ was wonderful and accommodating to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review of our product specialist BJ Cornell & our dealership here at Cross Motors. We're happy to hear and look forward to working with you again in the future!

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I bought a new Jeep Gladiator and it was a great

I bought a new Jeep Gladiator and it was a great experience. Between my wife and I we have bought about 15 jeeps since 2007. David Figg, and Matthew Beard were very helpful.

I bought a new Jeep Gladiator and it was a great

I bought a new Jeep Gladiator and it was a great experience. Between my wife and I we have bought about 15 jeeps since 2007. David Figg, and Matthew Beard were very helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Joe, we're so happy to welcome you & your wife back to the Cross Jeep family. We look forward to working with you for 15 more Jeeps in the future.

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Shawn was such a pleasure working with he was really GOD

Shawn was such a pleasure working with he was really GOD sent I was struggling looking and in my situation I kept being turned away. So short story my suv dodge Durango rt was stolen back Feb and when other dealers were saying one thing and doing another another Shawn stepped in and saved the day got me into a new vehicle with no hassle and got everything done with no problem. I’m very thankful and grateful 🥹 he’s truly amazing and I highly recommend. All hands down he’s the truth the whole dealership is.

Shawn was such a pleasure working with he was really GOD

Shawn was such a pleasure working with he was really GOD sent I was struggling looking and in my situation I kept being turned away. So short story my suv dodge Durango rt was stolen back Feb and when other dealers were saying one thing and doing another another Shawn stepped in and saved the day got me into a new vehicle with no hassle and got everything done with no problem. I’m very thankful and grateful 🥹 he’s truly amazing and I highly recommend. All hands down he’s the truth the whole dealership is.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Ruby, thank you for the five start review of our product specialist Shawn Lopes & the rest of our sales team here at Cross Jeep. We're so happy to hear that Shawn was able to place you in the perfect vehicle.

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Arron was the first person to greet us and he gave us put

Arron was the first person to greet us and he gave us put test drive. He was a very likable guy. Seemed very honest and tried to answer everything as honest as possible. He was polite and friendly. Shawn was there too. Thanks for helping me get a decent jeep for the price.

Arron was the first person to greet us and he gave us put

Arron was the first person to greet us and he gave us put test drive. He was a very likable guy. Seemed very honest and tried to answer everything as honest as possible. He was polite and friendly. Shawn was there too. Thanks for helping me get a decent jeep for the price.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Welcome to the Cross Jeep family! Thank you for the five star review of our product specialist Aaron An & Shawn Lopes.

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Shawn Lopes helped us have a great experience when buying

Shawn Lopes helped us have a great experience when buying our new car. Any issues or concerns that came up were handled perfectly. Great experience!

Shawn Lopes helped us have a great experience when buying

Shawn Lopes helped us have a great experience when buying our new car. Any issues or concerns that came up were handled perfectly. Great experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Don, welcome to the Cross Jeep family. We look forward to working with you again in the future. Thank you for the five star review of our product specialist Shawn Lopes.

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