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Rob Lambdin's University Dodge

(1,389 reviews)
Visit Rob Lambdin's University Dodge
Sales hours: 10:00am to 7:00pm
Service hours:
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Sales Service
Monday 8:30am–9:00pm 7:00am–9:00pm
Tuesday 8:30am–9:00pm 7:00am–9:00pm
Wednesday 8:30am–9:00pm 7:00am–9:00pm
Thursday 8:30am–9:00pm 7:00am–9:00pm
Friday 8:30am–9:00pm 7:00am–9:00pm
Saturday 9:00am–8:00pm 8:00am–9:00pm
Sunday 10:00am–7:00pm Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award
New (954) 779-6804 (954) 779-6804
Used (954) 990-0442 (954) 990-0442
Service (954) 990-0214 (954) 990-0214

Reviews

(1,389 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rob Lambdin's University Dodge from DealerRater.

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If you enjoy having your time wasted, your hopes crushed,

If you enjoy having your time wasted, your hopes crushed, and your credit run for absolutely no reason—then boy, do I have the dealership for you! After running the credit I found out they sold it to someone else without letting me know. Special shoutout to Carlos Torres for redefining what ‘bad customer service’ truly means. I wouldn’t recommend this place to my worst enemy. Save yourself the headache and go anywhere else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Super and Good attention,and professional support my next

Super and Good attention,and professional support my next vehicle by in this dealer, next month

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

Gabe was amazing assisting me with getting a new TRX.

Gabe was amazing assisting me with getting a new TRX. They did everything they could for me! I definitely will be getting another vehicle from them soon.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

My salesman was very accommodating and pleasant to work

My salesman was very accommodating and pleasant to work with. He made sure I was completely satisfied with my purchase when I entered the dealership to when I took possession of the new vehicle and followed up after the sale. Thank you Babu!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

Consumer response

My salesman was very accommodating and pleasant to work with. He made sure I was completely satisfied with my purchase when I entered the dealership to when I took possession of the new vehicle and followed up after the sale. Thank you Babu!

For this dealership, a 1 star is too much!

For this dealership, a 1 star is too much! Horrible dealership! We tried to pay cash for a New truck because they are advertising taking $20,258 off their 2024 trucks and the sale guy gave us know where near that price today! when my husband told him the backdown in price on what was advertised, he was oblivious on what his dealership is advertising! His response was, " No wonder we are getting so many calls today!" telling us, "That's yesterday's prices!" "Our website is wrong!" Can you say that would be false advertising!!! it says its good to May 5, 2025 from what I saw! I guess they don't want to sell their trucks! No wonder why they have so many! Yes, I said- Cash! We were even thinking about getting our son one too! not anymore!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Dealer response

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@universitydodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Excelente atención, me sentí como en casa, Gabriel, J.

Excelente atención, me sentí como en casa, Gabriel, J.C. y el resto del equipo, lo hicieron muy bien para que yo lograra cumplir mi sueño.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Thank you, Gabrial and the financial team to making such

Thank you, Gabrial and the financial team to making such a deal I could not pass up. I appreciate all your work thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Worst car purchase experience of my life.

Worst car purchase experience of my life. I was looking to save a little bit of money buying a used low mileage 23/24 nissan Rogue, so I found on autotrader that this dealer had a very nice one, it was listed at $21.991, so i gave them a call spoke with Ray Lugo, as fast as i showed interest on the car they raised the price to $24.175, and the didn't want to honor the listed price that i had printed on. When they gave me the purchase price there were a lot of extras that I didn't want like appearance package, nsd etch, lojack & first year maint tottaling $1700, so they forced me to buy them, but you sing a contract that says you do not have to buy this to purchase their car. My credit score is impeccable but they hit with a 8.99 % interest rate with a credit union. When i finally get to the finance dept they put a video of the all extras that you should buy to protect your car and to get you dizzy and tired while they make you sign papers that you have no idea what they are . So the finance guy Anthony Russel played as the good guy, he play as he is going to get you a better rate bc he knows how to talk with banks and he is not afraid. So the good news are if you make a bigger down payment and purchase all this packages that you don't really need they could get me a 6.74% rate you will be paying the same monthly with or without those packages a $3000 more to finance. Now that they screwed me over with all those extra fees and packages that i do not want and want to cancel them it will take 60 days to refund my money to the lender. My car was purchased originally 12/2024 so it has a two year left on bumper to bumper warranty but the sold me an extra warranty for two years, my car is already depreciated but the sold me a gap insurance that in case of a total loss it will do nothing bc my car is already depreciated and a road hazard that i don't want. Tomas Urena the sales person was terrible, he stole the sale from Ray Lugo the person i originally spoke with, he didn't even pay attention to my needs. Requested to speak with the manager and he said the manager didn't talk to customers. I feel like i was robbed in a very bad way from all departments of this dealer. I do not recommend this dealer or their employees.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dealer response

Carlos. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership and to the President of Sales.

Team was very proactive about communicating with me.

Team was very proactive about communicating with me. Friendly & professional. Gave the informaton that I needed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

Good experience.

Good experience. Highly recommended! He was incredibly friendly and helped throughout the whole experience of buying a car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.