Reviews
The parts department here is one of the best l have seen
The parts department here is one of the best l have seen in a while
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!
Service was good.
Service was good. It took roughly 1.5 hours to complete the service but that was ok because I had more then one thing done
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!
I brought my truck in on 1/29/24 explained that Adapter
I brought my truck in on 1/29/24 explained that Adapter Engine Oil Filter had been replaced and I was still getting the P06DE check engine on. Went back to University Dodge spoke with the Service Manager, who intern assigned his best man on the job. Set me up with a loner and found the problem and it is now fixed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
"JHYANERO" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@universitydodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.
Understaffed, hire more service advisors.
Understaffed, hire more service advisors. Nobody at the desk for too long. My mechanic was your best representative. Very polite & friendly. I go to Pines Ford with my other car and have a better experience.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
"Stratmankelbee" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@universitydodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.
Came in for a specific problem and request.
Came in for a specific problem and request. Asked to have USB hub changed out. Within 30 seconds writer said no whole radio needs to go. Asked him to please look at it have the tech look at it. Also said I would pay for the hub and if didn’t fix it then we can go from there. Calls after lunch and says that need new radio. That tech plugged in usb cord and that’s how he knows. No scan, no troubleshooting just an update from service writer for commission. Picked up truck and took to a trusted mechanic across town. Changed out usb hub ($40 part) and problem solved. I’ll never be back for anything, not first incident with service. Multiple incidents of dishonesty and or incompetence, either way we can’t do business. Good bye
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
"Jdelvek" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@universitydodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.
Although it took a long time to get parts (7-8months),
Although it took a long time to get parts (7-8months), and my truck had ants and little roaches everywhere upon pickup, the experience was ok. They gave me a loaner while we waited another month because of a damaged part, which I greatly appreciated.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.
Consultant was very helpful and extremely professional.
Consultant was very helpful and extremely professional. He explained everything that was being done to the car and took the time to walk me to the car when i picked it up. Thanks.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!
Great dealer, great service, great prices!
Great dealer, great service, great prices! Babu was great he followed up after the sale which is rare for salesman these days.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!
Detail/car-had to go back over and wipe wax off-not
Detail/car-had to go back over and wipe wax off-not happy/crappy detail
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
"Loriannnurse" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@universitydodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.
The “Express Service” sign should be taken off the
The “Express Service” sign should be taken off the building. An oil change and software update took 4+ hours. The service advisor did not keep me updated and was nowhere to be found. I had to seek out a manager for answers. The he amenities here are poor with almost no indoor seating.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention, Sean. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.