Rob Lambdin's University Dodge

I have bought 4 cars from them over the years. That should speak for itself.

I would like to tell you about my experience with this dealer. If I could give them -100000000 I would, unfortunately Google does not allow it. I left my Ram 3500 here, which is an expensive car and the experience was worse than terrible. The truck had a leak and a sensor went bad on 30k miles. I scheduled an appointment, brought the car in, was told that I would be contacted soon. 1 week passed by, decided to call them, called them directly to the dealership, could not get a hold of our service adviser, called him directly 10 times, no response, left messages, voice mail, let the voice mail to the manager, was trying my best to contact anyone and had no luck. On the second week finally got a hold of my adviser, was told that my sensor was bad, I asked what about my seal that was leaking from the transmission, he did not know about it. He said nothing was leaking and I saw the leak myself, so I told them to check again. Couple of days past, same thing, can't talk to anyone. Week passed was able to contact him again, he said nothing was leaking, and the tech said nothing is leaking, so I sent my driver to come to the dealer and show it where It was. My driver comes in, shows them the leak, they say: "Right, here is the leak, we were looking in the engine bay", I asked them how could the see it in the engine bay when the leak was under the car. Basically they never lifted the truck and they were always talking about the sensor, I could care less about. 3 weeks go buy, same store, can't talk to anyone. Requested to talk to Manger, to shift Manger to ceo of that dealership. I was told them changed the managers and trying to do their best. Finally when I was already angry and had enough, department manager Mike called me. He gave me his name, so I do not know if it's true. He said they are working on the truck and he gives me a call as soon as it's ready. So no one called, no more updates. When they found leak, they told me they are looking for the parts, it would be ready on Friday. I said okay. On Friday they told me that they need more parts. That continued on the 4th week. I am not going to go into the same story, again, no one called me, gave updates or anything else. Long story short, they damaged my truck, damaged my new truck's bumper. Again, it's a 80k truck. They damaged the seals on the transmission with the screw diver, damaged my bumper, leak became worse. I sent my driver to pick up the truck, they said I would loose my warranty if I pick it up, when I said it doesn't work that way, they released the truck but said I need to bring it back to get fixed. I brought to other dealer, and they said they damaged the seals, never changed them, but they said they did, the part was not in FL at least for 2 months, the one they said they changed. Damaged the transmission seal sitting with screw driver. So make story short, 5 weeks truck is sitting there, no answers, no responses, nothing. When I sent my driver to pick up the truck, I asked him to go to the dealership Manger, their head, he said he can't talk and would call me back as soon as he finish with the customer. Never called me. So what we have is that they damaged the truck, damaged the transmission seals, were lying for 4 weeks about the status of the truck and parts. Forgot what was broken. Could not find the leak. It is the most unprofessional dealership with the uneducated personal, that lies all the time. No common sense, luck of professionals, damaging stuff. It's insane. I have never met dealers like that. I am so happy I took it to another dealer to get fixed. Otherwise they would just kill my engine I am sure. The head of the company is the most unprofessional being, he needs to leave his seat and go somewhere else if he can't talk to customers at all. The complaint was filed with the HQ with all the details. FMCSA would be also informed about this dealer practices as well as related FL government departments. That's crazy how bad the dealer can be, never seen

Justin and George are the best team. I always buy cars with them. George help me with any problem. He has 100% in customer service.

Very professional and pleasant. Leo, Joe Debra's and Carlos were very helpful. Made the purchase fast and easy.

Great customer service openly very friendly and conversation understandable willing to work with your situation and make sure get the vehicle you wanted

I was contacted by Mike the service director, and he expeditiously got my truck in and worked on the same day and returned to me the same day. Kept me informed on my truck and what was being done. It appears to be fixed! I don’t know why it had to be so hard to get it fixed! Thank you Mike for stepping up and taking care of this matter!

Everyone at the dealership was very helpful and respectful. This was my 4th vehicle purchase from University Dodge and it won’t be my last. Thanks to everyone that helped me. I’ll see you all soon

I always have a great experience with Babu at University Dodge. Excellent service and they make it super easy!

Great service, Rehan was great. Really happy with my lease. Really great staff, very attentive.

Muy buenas personas amables y con buen conocimiento de su trabajo muchas gracias por todo