Westfield Ford

Purchased 2023 Ford Mustang Mach-E Premium AWD Ext Batt 12.5K miles Love the car however, unable to drive due it was sold to me with an open recall on the wiper motor. Had the Mobile Ford to come out. to verify if the part#/sn matches and it did. After that the tech tried the wipers and it did not work at all. So purchased the Mach-E at the end of Jan 2025 and unable to drive due to the wipers does not work at all and don't want to get caught anywhere without the use of the windshield wipers (Dangerous). Been waiting for the part to come in so they can complete the recall on the wipers. So far 3 weeks no parts. Also the 5 digit manufacture door code that comes with the vehicle the card was not in the glove box, I will have to get the dealer to pull the code and give it to me. The charger that comes with the 2023 Mache-E I had to unplug and re-plug it in a couple of time because it stop charging, each time the amber light came on the charger (Which the service dept. will take care of)Also I would loved for it to have been detailed on the inside before purchased was not bad but I myself have personally detailed my vehicles and clean it from top to bottom. Did not come with the the air inflator/sealant, I purchased one.

My experience was phenomenal from the ONE AND ONLY AMEN AND THE FINANCIAL MANAGER HIS NEPHEW great customer service they had provided us a lot of options and me and my wife walked out with 2 cars MOST DEFINITELY BUYING ANOTHER CAR FROM THESE SPECIFIC PEOPLE BECAUSE THEIR ARE BRUTALLY honest and they don?t play games when helping out the community we need more people like them and encourage ford to give them A HUGE APRAISE AND RECOGNITION

Friendly, knowledgeable, great service, great Sales Rep Amen Ali, great dealership owner, Mike, great Finance Director, Victor. We came on a recommendation & left with a vehicle. Service plus!

🍋🍋🍋🍋🍋🍋🍋🍋 This place sold me a LEMON! AVOID THEY WONT AND DON’T CARE! I was in and out of repairs for years. Lost my job because the car was unreliable. Westfield gave me a loaner for A WEEK I didn’t event drive the car only took it home and back. I bring it back they call the cops on me and the manager Carm Scarpace is an absolute aggressive psycho hounding me what I did to the car and I did nothing. No one checked the car with me when I initially picked it up they just handed me keys. SHADY…. I learned the hard way as HILARIOUS AS THIS IS THEY SUED ME because of this. Fine scratches on the roof of the car and the emblem was damaged? Excuse me? I didn’t even use the thing. Damage was more than likely there before they loaned it out to me. I was exhausted and tired of bringing my car in and out of their repair shop to think and trust they would give me a car without damage but blamed me. So apparently the repairs were done and I got to visit my sister in Virginia. Ironically my car failed already once I reached Virginia. They “repaired it” in Charlottesville. A week goes by it’s ready and I’m headed home. Driving back home I got trapped in West Virginia because guess what? MY ENGINE FAILED. Ford genuinely screwed me leaving me homeless in a state 9 hours away from my home. My car broke down on with complete engine failure. My car was purchased brand new with only 5 miles on it back in 2017 and now only has still 53,000 miles on it. My warranty states that in the event that any repairs need to be done to my car Ford is to provide me with a loaner car at least up to 10 days. Ford has only offered me four days and the vehicle has to be returned in four days which puts me back in the same situation essentially four days from now. Ford is literally breaking federal laws by breaching our warranty contract. My engine was on back order for over a month. No one should ever have to deal with what I dealt with and I am sure I’m not the only one. Ford needs to be held accountable for their actions no matter how big of a company they are they are still breaking the law. I am l was trapped in West Virginia with my dog and we worked on our own. Avoid Ford if you know what’s best for you I have had a lot of people contact me who have dealt with similar issues and this is absolutely wrong. Ford has also denied my buyback even though Illinois has strict Lemon law stating if a car has been repaired more than four times consistently that it is a lemon car. Another Lemon law as if the car has been repaired for more than 30 days. Take my years and YEARS and MANY MANY issues, $$$ as a HUGE WARNING. AVOID THIS PLACE. This was my experience.

Carm and Amen are the best people in the Car business.My family has been going to Westfield Ford for years and will continue because of the way we are treated.

the finance person is a deceitful human, he cannot be trusted, i will never set foot in this dealership as long as I am alive.

Westfield Ford is the BEST JOHN COSTELLO was knowledgeable friendly and helpful so thank you JOHN

A good ordering, sales, and delivery experience. Very easy to work with without too many typically car and finance office games.

Miriam was so awesome I think she should be sales manager. She also deserves a bonus the minimum should be $10,000.

I had a great experience they where very helpful with what I was looking for and they make it work