Westfield Ford

Got an oil change and there was a staff member Tony Caponi made sure I was taken care of very professional, he pronounce my last name correctly too!

I am working in the Chicago area during the week but am from the Detroit, MI area. My wife was out visiting so we went to Westfield Ford to look at leasing... a new Ford F-150. I was in the negative by $4,470 and was told the best deal I could get was the truck that they sold me. $584 per month for a crew cab STX base model. NO power seats, NO heated seats, NO remote start, literally no options. The dealership also lied to us and said the truck has a 5 1/2' bed, which come to find out, it's a 6 1/2' bed. Lie after lie after lie. I reached out to a local Ford dealer in Michigan(which I should have just done from the very beginning), and was told I could receive the same truck in an XLT sport ($5,000 higher MSRP than what I just got) for $554 per month. $30 CHEAPER FOR A BETTER TRUCK!!! My lease is only 4 days old, so I contacted the dealership to try and return my vehicle. I was told that I already signed the paperwork and there's nothing they can do for me. What a joke. I will stand in front of this dealership with multiple signs every day to keep someone from buying a vehicle from this dealership. This place needs to be shut down for their absolute terrible ways of doing business.

Soon as I drove in, Reynolds recognized me right away and knew I was in for my oil change. They inspected and had it done in a little under an hour. As... always Reynolds keeps me up to date on what needs to be checked next time and whats in good shape. Always trust this Ford location for all my automotive needs.

I said I wanted to go look at Chevy and the manager says that chevys suck and that do they even make them. Then I felt him really pressure me into buying... a Ford today and I felt unsafe and when I left I think they were talking about me because I seen them laugh and mocking something.

Check out the reviews on dealerrater.com and yelp for this dealer, much more accurate. Westfield Ford is unprofessional and unreliable. With so many... other Ford dealers around, better to go to a different dealership. I wanted to trade in my vehicle and spent a significant amount of time working with their sales and financing team. By the end, we had a deal and I signed several papers. However, the car I wanted was not at their location and needed to be driven in from Wisconsin. They asked for $500 at that time in order to secure the deal, and the car would be there within the next few business days. There were 4 of the exact same vehicle much closer, so I thought it was odd that they would bring one from Wisconsin. Nobody contacted me for several days, so I made a phone call to check. Phone calls at this location are rarely answered and not one of my phone messages (I left several throughout the process) was answered, and nobody ever called to update me. They finally admitted that they did not have that vehicle any longer and were struggling to find a replacement. After several more days of no updates, I told them it was clear they had no vehicle, and I needed my $500 back. They then claimed that it was company policy that 10 business days had to pass before they could return it, and no one could overturn that. I waited 10 business days and was asked to show proof that I ever wrote them a check. Once I did, they told me the right people were not at the location so they could not return my money. I have no vehicle from my time there and had to fight to get my money returned. They did not return phone calls and only responded to me showing up in person. Other Ford dealerships do better business.

Buyer Beware!!! This is not The place you want to do business! They perform what we learned as “yo-yo financing.” As a consumer, I feel deceived and I... was taken advantage. Other dealerships refer to this process as “spotting.” I will never buy another vehicle from this outfit!!!

Efficient experience with friendly people - Thank you!

Anothony was great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Anthony was very helpful in helping my husband and I unload our faulty Ford Focus and get us into a new and reliable Ford Escape, My husband and I both... enjoy driving our new car and feel that we will have a much better and safer ride now and for years to come.

Everything was done in a professional manner and straight to the point.