Balise Ford of Wilbraham

It took your service department three months to repair my 2021 F-150. While I appreciate that a loaner vehicle was provided, I was charged for mileage overages, which feels unreasonable given the delay in repairs. Additionally, when my truck was towed to Balise, the battery was functioning properly, yet I was still charged for a new one. That’s frustrating and feels dishonest. I’ve been a lifelong Ford owner—from F-150s and Broncos to Mustangs. I’ve always trusted the brand. Unfortunately, this experience has changed that. I’ll be purchasing my first Chevy on Monday, and not from Balise. I hope the poor service was worth the loss of a loyal customer.

Cody was fantastic & very knowledgeable. I would highly recommend him in the future. All of the staff were very friendly.

Cody was fantastic to work with. Very knowledgeable and helpful. I recommend going to see Cody.

Cody has been great during this deal. I would recommend anyone to come see him if in market for a new vehicle

Website request answered within the hour. I’ve been looking at the full size Bronco for a few months. Balise had one that I was very interested in. I submitted a website request and they followed up within the hour. I was actually in the dealership getting my car serviced. Meet with Mike and Warren who were extremely helpful and did not pressure me at all. Next day, I went in and bought the full size Bronco. Mike, Warren, and Jacob all stayed after hours to help me and kept me entertained the entire time. I will definitely go back to Balise to buy my cars!

I’m Came in with moderate expectations of getting the vehicle I wanted. I left the dealership with exactly what I wanted. From the initial greeting to the deal to the financing it was a very pleasant and smooth process. My sales rep Cody was very informative and not pushy which I appreciated. He answered all my questions through the entire process.

Frustrating experience with the service department at Ford of Wilbraham, specifically John. I went there three times just to get a clear quote for a water pump replacement on my Ford Explorer. Visit 1: John quoted around $2,200. Visit 2: I asked him to confirm, and he added there may be up to $200 in incidentals (gaskets, fluids, etc.). I was told I’d get a written estimate once I dropped the vehicle off. Visit 3: I dropped off the car at 4:30pm, and John said he couldn’t give a written quote because the service department was closed. Then today he calls and says he was wrong—the “incidentals” are actually $644, not $200—bringing the total to over $2,850. John previously mentioned they do a lot of these water pump jobs. So which is it? Does he quote this repair all the time and still not know he’s off by $440? Or is this intentional misleading info? Either way—unacceptable. Took my business elsewhere.

Frustrating experience with the service department at Ford of Wilbraham, specifically John. I went there three times just to get a clear quote for a water pump replacement on my Ford Explorer. Visit 1: John quoted around $2,200. Visit 2: I asked him to confirm, and he added there may be up to $200 in incidentals (gaskets, fluids, etc.). I was told I’d get a written estimate once I dropped the vehicle off. Visit 3: I dropped off the car at 4:30pm, and John said he couldn’t give a written quote because the service department was closed. Then today he calls and says he was wrong—the “incidentals” are actually $644, not $200—bringing the total to over $2,850. John previously mentioned they do a lot of these water pump jobs. So which is it? Does he quote this repair all the time and still not know he’s off by $440? Or is this intentional misleading info? Either way—unacceptable. Took my business elsewhere.

Very knowledgeable, great person to deal with. Willing to stay late for me to pick up my new truck.

Ryan was extremely helpful and got me a great deal on my new vehicle, I would highly recommend him