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Balise Ford of Wilbraham

(563 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:00pm
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Sales Service
Monday 9:00am–6:00pm 7:30am–5:00pm
Tuesday 9:00am–6:00pm 7:30am–5:00pm
Wednesday 9:00am–6:00pm 7:30am–5:00pm
Thursday 9:00am–6:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–4:00pm Closed
Sunday Closed Closed

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Reviews

(563 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Balise Ford of Wilbraham from DealerRater.

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I found the salesmen to be very knowledgeable on all vehicles I looked at and was willing to spend as much time as I needed with each vehicle. He definitely went the extra mile to not only make a sale but to make sure I was comfortable with my decision. I would highly recommend him to anyone in the future. Bill Crum

I found the salesmen to be very knowledgeable on all vehicles I looked at and was willing to spend as much time as I needed with each vehicle. He definitely went the extra mile to not only make a sale but to make sure I was comfortable with my decision. I would highly recommend him to anyone in the future. Bill Crum

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Great work done at a decent price. Kept me up to date on the progress

Great work done at a decent price. Kept me up to date on the progress

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Very happy with Balise Ford and their continued service on my Bronco. It’s been an excellent experience.

Very happy with Balise Ford and their continued service on my Bronco. It’s been an excellent experience.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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My purchase experience was streamlined and easy and I was able to complete the deal in a matter of a couple of hours.

My purchase experience was streamlined and easy and I was able to complete the deal in a matter of a couple of hours.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Excellent service from all members involved! Very informative and up front about their pricing and assisted throughout the whole buying process!

Excellent service from all members involved! Very informative and up front about their pricing and assisted throughout the whole buying process!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent service , friendly atmosphere, knowledgeable, very helpful n most of all did not pressure to buy - listened to what we wanted n found us the perfect vehicle in 2 days time ! Will be returning to buy our future vehicles here from now on - best shopping experience ever !

Excellent service , friendly atmosphere, knowledgeable, very helpful n most of all did not pressure to buy - listened to what we wanted n found us the perfect vehicle in 2 days time ! Will be returning to buy our future vehicles here from now on - best shopping experience ever !

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Purchased an Explorer from Ryan at Balise Ford of Wilbraham. Excellent experience will definitely do business here in the future

Purchased an Explorer from Ryan at Balise Ford of Wilbraham. Excellent experience will definitely do business here in the future

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Would not recommend this dealership. My elderly mother went there today for a dead battery. She purchased the battery 9 months earlier from them. They tested it and said it was defective. They refused to replace the battery under warranty and then had the ordacity to charge her 175 dollars. My mom has a hart condition and is very upset and for this dealer to take advantage of her in this way is shameful. I will be reporting this dealership to the BBB and the department of consumer protection. This will not be my last review as I will be leaving them anywhere that will allow me too.

Would not recommend this dealership. My elderly mother went there today for a dead battery. She purchased the battery 9 months earlier from them. They tested it and said it was defective. They refused to replace the battery under warranty and then had the ordacity to charge her 175 dollars. My mom has a hart condition and is very upset and for this dealer to take advantage of her in this way is shameful. I will be reporting this dealership to the BBB and the department of consumer protection. This will not be my last review as I will be leaving them anywhere that will allow me too.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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The service department at this dealership refused to replace my elderly mother's battery witch she purchased from them 9 months prior. They charged her 175 Dollars and then refused to replace the battery. As far as im concerned they are crooks. I WILL BE REPORTING THIS DEALER TO THE BBB AND TO THE DEPARTMENT OF CONSUMER PROTECTION.

The service department at this dealership refused to replace my elderly mother's battery witch she purchased from them 9 months prior. They charged her 175 Dollars and then refused to replace the battery. As far as im concerned they are crooks. I WILL BE REPORTING THIS DEALER TO THE BBB AND TO THE DEPARTMENT OF CONSUMER PROTECTION.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Sales team quick to respond to my inquiries. Made the buying process pretty painless. Than you

Sales team quick to respond to my inquiries. Made the buying process pretty painless. Than you

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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