Reviews
New Car Purchase In A Snow Storm
I had every intension on 1/29/21 of test driving a new SUV and buying one! It happened and my experience was worthy of a compliment to Joseph Toyota.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations, Trae on your new SUV! All of us at Joseph Toyota of Cincinnati are glad to have you as a customer.
Dropped car off the night before. They called the next...
Dropped car off the night before. They called the next day to tell me what was covered under warranty and what was not and let me know the cost. Told me approximate time of when the car would be done. They called back when the car was done. Great friendly service. Did everything I asked them to do.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Laura met your expectations. Thank you again for choosing Joseph Toyota of Cincinnati, we look forward to having you as one of our valued customers for many more years to come!
In for scheduled oil change. Attendant answered all my...
In for scheduled oil change. Attendant answered all my questions. Car issues were reviewed. Felt very safe having to wait for work on the car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dotty, thank you for letting us know about your very safe and thorough service visit. We're glad Laura contributed to your positive experience. At Joseph Toyota, your satisfaction means everything to us. Come back and see us again soon. We value you as a customer and appreciate your business.
Larry Reed is outstanding and trustworthy. Please tell...
Larry Reed is outstanding and trustworthy. Please tell him how much we appreciate his kindness and professionalism. We will recommend him to family and friends. Chris & Leanne Pahls
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Many thanks for your enthusiastic feedback, Chris and Leanne! Larry extends his gratitude for your trust in him and appreciates your recommendations. As one of our valued customers, we look forward to welcoming you back for all your automotive needs. Thank you for choosing Joseph Toyota; please stay safe on the roads!
Tiny issues that were easily resolved and all in all a...
Tiny issues that were easily resolved and all in all a great buying experience , just enjoying our new 4Runner and learning all the new stuff
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Derek met your expectations. Congratulations on your 4 Runner! Thank you again for choosing Joseph Toyota of Cincinnati, we look forward to having you as one of our valued customers for many more years to come!
Came in after a horrible flat tire incident earlier in...
Came in after a horrible flat tire incident earlier in the day and my tire was fixed, my car was washed, and I got free cookies!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bringing a smile to your face is what Anderson and the entire service team at Joseph Toyota strive to do every day. Thanks a million for taking time to post this sweet 5-Star review! We appreciate you and look forward to seeing you again. We hope you enjoy the cookies!
Came in for our 24 month oil change. Everyone was...
Came in for our 24 month oil change. Everyone was friendly and polite. Also they helped with the glove box door. Which I really appreciated.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bringing a smile to your face at your service appointment is always our goal. Thank you for letting us know about your satisfaction with the hospitality and service you received at Joseph Toyota. We value you as a customer and appreciate your 5-star recommendation. Come back and see us again!
This dealership always meets my expectations when I take...
This dealership always meets my expectations when I take my cars in for service. I was also very satisfied with the sales department when we purchased the RAV 4 for my wife.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Many thanks for your glowing recommendation of Joseph Toyota's service and sales departments! We deeply appreciate your recognition of several of our team members. Likewise, we appreciate your business and value you as a customer! We look forward to serving you and your automotive needs in the future. Thanks again!
The mechanic was friendly and very welcoming as always. I...
The mechanic was friendly and very welcoming as always. I believe he helped me previously. This was the agent that took my car for service.his name was not listed below and I don’t know it.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks very much for your review, Kenni! We'll pass along your kind feedback to our service team. We sincerely value your business and look forward to your next visit!
Sam, such a great guy I have never seen such a great...
Sam, such a great guy I have never seen such a great customer service. Very understanding and cool. I gave him 2 customers in not less then 3 weeks, definitely I will go work with him to get a new car for myself in the future. Great job Sam
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your review, Krish! We are very happy that Sam provided you with such a positive experience, and we appreciate your referrals. We sincerely value your business and look forward to your next visit.