Reviews
I recommend your dealership to everyone I know. You have...
I recommend your dealership to everyone I know. You have the best customer service over any other dealership out there. I’ll never go anywhere else.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
A thousand thanks for your loyalty and this recommendation, Rebecca! Your remarks energize us so we can continue to provide great customer service year after year. We value you as a customer and look forward to seeing you again!
It's easy to get an appointment. If I need something...
It's easy to get an appointment. If I need something checked, I get attention even if I don't have an appointment. Drive up service is great. Everyone is polite and quite efficient.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Carol, for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.
Since this car was a gift and a complete surprise,...
Since this car was a gift and a complete surprise, everything was great! Jim Eldridge was wonderful making me aware of the car’s functions.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks, Marie, for sharing your thoughts about your experience with Joseph Toyota of Cincinnati. Jim Eldridge expressed his gratitude for your kind remarks. We appreciate your business and hope to see you again soon!
It was good until I got the car home and my tire was...
It was good until I got the car home and my tire was messed up but they are fixing it,but should be good then
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear your tire is getting immediate attention. Thank you for your business and we look forward to helping with all your vehicle needs.
Couple of mistakes with paperwork that could of been...
Couple of mistakes with paperwork that could of been avoided but overall great experience! Working with Larry Lawson and Travis (in finance) was quite and easy!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hello, Thank you for taking the time to submit a review. We are so glad Larry and Travis could assist you with your new purchase. We truly appreciate your business. If you would like to further discuss your visit, feel free to contact us at your convenience.
Great service! Easy to make appointment. Time efficient....
Great service! Easy to make appointment. Time efficient. Just get rid of political stuff off associate’s work stations or any where else in the dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Many thanks for writing this great review and recommending Joseph Toyota of Cincinnati for service! We appreciate your feedback and suggestion, and will look into the issue you observed. We look forward to seeing you again!
I had an appointment at 9:30 and after one hour and 50...
I had an appointment at 9:30 and after one hour and 50 minutes I got my vehicle. First time this has happened to me. Usually great service. Appointment was for an oil change
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Glenna, thank you for letting us know about the longer-than-usual service appointment you had to endure. Clearly, we did not meet your expectations or ours this time for the one-hour oil change service. We sincerely apologize for any inconvenience and upset this delay caused you. We appreciate your loyalty and hope to see you again.
Went Beyond the call of duty to help me schedule my...
Went Beyond the call of duty to help me schedule my Toyota care within their required 24 months of purchased. When I did get into the shop everyone was most helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for acknowledging Laura Hall, Kyle May, and your entire service team at Joseph Toyota in your review. Knowing you had a great experience with us brightens our day! We look forward to helping you with your vehicle's service needs in the future. Come back and see us again!
They are very informative, the people are so very nice....
They are very informative, the people are so very nice. Everything in the dealership is so clean and all the people greet yo so well.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your service team, Laura, and all of us at Joseph Toyota offer our thanks for this great review! We are glad you had a pleasant experience, Patti, and look forward to seeing you again. We will be here for you when you need us! Take care!
Everything was great. Very easy to deal with during the...
Everything was great. Very easy to deal with during the process. Followed up with me after purchasing and answered all the questions I had. I recommend Joseph Toyota and working with Chris Ward
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Sue, on behalf of Chris Ward and your New Car Sales team at Joseph Toyota, thank you for this wonderful feedback! Providing you with a smooth and easy experience is our goal. Congratulations on your new vehicle!