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Gary Rome Hyundai

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (345 reviews)
Sales hours: 8:30am to 8:30pm
Service hours: 7:30am to 8:00pm
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Sales Service
Monday 8:30am–8:30pm 7:30am–8:00pm
Tuesday 8:30am–8:30pm 7:30am–8:00pm
Wednesday 8:30am–8:30pm 7:30am–8:00pm
Thursday 8:30am–8:30pm 7:30am–8:00pm
Friday 8:30am–5:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday 12:00pm–4:00pm Closed

Inventory

See all 22 vehicles from this dealership.

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (345 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Toured the lot looking for a newer car, no sales people

Toured the lot looking for a newer car, no sales people came outside so I went inside. Inside there were people walking all around that looked like employees and 2 different customers seated at desks. Walked around for 10 minutes no sales people approached me so finally went up to the ...welcome desk and ask for a sales person. No sales people were available and I should make an appointment. I walked out and will never go back.

Toured the lot looking for a newer car, no sales people

Toured the lot looking for a newer car, no sales people came outside so I went inside. Inside there were people walking all around that looked like employees and 2 different customers seated at desks. Walked around for 10 minutes no sales people approached me so finally went up to the ...welcome desk and ask for a sales person. No sales people were available and I should make an appointment. I walked out and will never go back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Wasted three hours of driving

Was looking for a specific model and they showed one in stock. Called two times to confirm the car is there as we will be driving from 70 miles away. Was told everything is fine. We show up and were given a wrong car trim to test drive. When we pointed out, after 10 min they come back the car was sold but that some phone person made a mistake. How convenient. They kept the car in demand on Hyundai website to get customers to come and waste their time. The car is still up there after 5 days. Not sure how we can come to a different conclusion than bait and switch using the desirable car to attract customers in. Never post a bad review for a business but felt we were made fools of and wasted 3 hours of driving time along with gas and tolls.

Wasted three hours of driving

Was looking for a specific model and they showed one in stock. Called two times to confirm the car is there as we will be driving from 70 miles away. Was told everything is fine. We show up and were given a wrong car trim to test drive. When we pointed out, after 10 min they come back the car was sold but that some phone person made a mistake. How convenient. They kept the car in demand on Hyundai website to get customers to come and waste their time. The car is still up there after 5 days. Not sure how we can come to a different conclusion than bait and switch using the desirable car to attract customers in. Never post a bad review for a business but felt we were made fools of and wasted 3 hours of driving time along with gas and tolls.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hi Matt, we are very sorry to hear about your experience here at Gary Rome Hyundai. Our goal is to always provide the best customer service possible to each of our customers that comes to the dealership. We try our 100% best to make sure we have all the vehicles customers come in to see available. However, in some rare situations there are times where vehicles do sell ahead of time. But, we do apologize and 100% understand your frustrations. Please contact us at 413-536-4328 and we would be happy to speak further about this matter.

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Great deal on a Santa Fe

Bought an 07 Santa Fe right off the car carrier. Mark the sales rep was great throughout the process. He saw to it we got the best rate we were able to get .

Great deal on a Santa Fe

Bought an 07 Santa Fe right off the car carrier. Mark the sales rep was great throughout the process. He saw to it we got the best rate we were able to get .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Good Deal

Very Professional, all around. Accommodating. and Helpful. looking forward to buying a new or slightly used newer vehicle from them. They were recommended by my friend who bought a vehicle from them and she is also very satified with all the great service.

Good Deal

Very Professional, all around. Accommodating. and Helpful. looking forward to buying a new or slightly used newer vehicle from them. They were recommended by my friend who bought a vehicle from them and she is also very satified with all the great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Jack E is the best

Jack E was super on the ball and helpful. extremely professional and invested in making the experience painless

Jack E is the best

Jack E was super on the ball and helpful. extremely professional and invested in making the experience painless

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service

Brough my suv in for an oil chane, alignment, and cabin air filter change. Service was fast, and done right. Wouldn't let anyone else service the SUV.

Great service

Brough my suv in for an oil chane, alignment, and cabin air filter change. Service was fast, and done right. Wouldn't let anyone else service the SUV.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Experience at Gary Rome Hyandai for service .

We brought our 2009 Hyundai in on a recall service. We bought our car new from your dealership In 2009 and love our Santa Fe. Have almost 90,000 miles and no major problems. Anyway your new dealership home is spot on beautiful and everyone we spoke to was very pleasant and helpful! The work on our car was done according to the recall notice and even comlimentary work. We plan to come over in the fall to trade in or lease so will see you then. Needless to say we were very impressed with our experience!

Experience at Gary Rome Hyandai for service .

We brought our 2009 Hyundai in on a recall service. We bought our car new from your dealership In 2009 and love our Santa Fe. Have almost 90,000 miles and no major problems. Anyway your new dealership home is spot on beautiful and everyone we spoke to was very pleasant and helpful! The work on our car was done according to the recall notice and even comlimentary work. We plan to come over in the fall to trade in or lease so will see you then. Needless to say we were very impressed with our experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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custmer

Had oil changed on two Hyundai's this week. Service was outstanding. Would recommend to friend.

custmer

Had oil changed on two Hyundai's this week. Service was outstanding. Would recommend to friend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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happy with service

i love service at gary rome....always treated well....work always done right the first time...

happy with service

i love service at gary rome....always treated well....work always done right the first time...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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what is this?

friendly, price as quoted xxxxxxxxxxxxxxxxxxxxxxxxxxxxx

what is this?

friendly, price as quoted xxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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