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Gary Rome Hyundai

(1,813 reviews)
Sales hours: 8:30am to 8:30pm
Service hours: 7:30am to 8:00pm
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Sales Service
Monday 8:30am–8:30pm 7:30am–8:00pm
Tuesday 8:30am–8:30pm 7:30am–8:00pm
Wednesday 8:30am–8:30pm 7:30am–8:00pm
Thursday 8:30am–8:30pm 7:30am–8:00pm
Friday 8:30am–5:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday 12:00pm–4:00pm Closed

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Reviews

(1,813 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Robert is the very, very best! If I could give him 20 stars I would!

Robert is the very, very best! If I could give him 20 stars I would!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for the amazing review! We’re thrilled to hear Robert provided such an outstanding experience. We’ll be sure to share your 20-star compliment with him! We truly appreciate your support!

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Friendly, efficient service, and honored and old alignment coupon which fixed a problem I didn't know my Santa Fe Hybrid had. Thanks!

Friendly, efficient service, and honored and old alignment coupon which fixed a problem I didn't know my Santa Fe Hybrid had. Thanks!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the great review! We're happy to hear our team provided friendly, efficient service and was able to take care of the alignment on your Santa Fe Hybrid. We truly appreciate your business and look forward to seeing you again!

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Finding my oil leak seems like a small thing. But even with the difficulty of tge job, the work was done quickly, and under warranty. I also appreciated the list of other things needing work.

Finding my oil leak seems like a small thing. But even with the difficulty of tge job, the work was done quickly, and under warranty. I also appreciated the list of other things needing work.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Jim, thank you for choosing Gary Rome Hyundai and sharing your experience! We're happy that we could solve the issue promptly, and we hope to see you down the road! Safe travels!

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Brianna Britt at the Gary Rome Hyundai Service Center provides outstanding, empathetic, and efficient service, especially when you are in a pinch.The HighlightsAccommodating and Fast: When I needed an unexpected flat tire repair on my 2025 Hyundai Tucson during an incredibly busy day, Brianna didn't hesitate to squeeze me into the schedule and got me back on the road as quickly as possible.No-Pressure Guidance: She was completely transparent about my options, offering helpful suggestions in a genuinely supportive way without ever being pushy.Stress-Free Experience: Her calm, professional, and welcoming attitude turned what could have been a highly stressful situation into a seamless, positive experience.SummaryBrianna truly goes above and beyond for her customers when they need it most. If you want an honest, efficient advisor who respects your time, I highly recommend asking for Brianna Britt at Gary Rome Hyundai!

Brianna Britt at the Gary Rome Hyundai Service Center provides outstanding, empathetic, and efficient service, especially when you are in a pinch.The HighlightsAccommodating and Fast: When I needed an unexpected flat tire repair on my 2025 Hyundai Tucson during an incredibly busy day, Brianna didn't hesitate to squeeze me into the schedule and got me back on the road as quickly as possible.No-Pressure Guidance: She was completely transparent about my options, offering helpful suggestions in a genuinely supportive way without ever being pushy.Stress-Free Experience: Her calm, professional, and welcoming attitude turned what could have been a highly stressful situation into a seamless, positive experience.SummaryBrianna truly goes above and beyond for her customers when they need it most. If you want an honest, efficient advisor who respects your time, I highly recommend asking for Brianna Britt at Gary Rome Hyundai!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hi Michelle! We're thrilled to hear Brianna was so helpful during your flat tire situation. Thank you for recommending Brianna and our team at Gary Rome Hyundai! Safe travels!

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What a great video no complaints. He did what he told us. He would very much appreciate.

What a great video no complaints. He did what he told us. He would very much appreciate.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the great review! We truly appreciate your business and your kind words!

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Outstanding customer service! Our car buying experience with Robert Gourde was excellent. He was very helpful and knowledgeable about the Tucson we were buying and walked us through all the technology of owning a new car. Highly recommend if you are going to buy a Hyundai to see Robert at Gary Rome in Holyoke!

Outstanding customer service! Our car buying experience with Robert Gourde was excellent. He was very helpful and knowledgeable about the Tucson we were buying and walked us through all the technology of owning a new car. Highly recommend if you are going to buy a Hyundai to see Robert at Gary Rome in Holyoke!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Karen and Bill, thank you for sharing your review of Robert! We wish you many safe and happy miles in your new Hyundai Tucson. Welcome to the Gary Rome Hyundai family!

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My experience getting a new lease was excellent My sales Associate Paul Maiolo was attentive and worked to get me my best deal. This is the third car I leased from Gary Rome where I feel confident, I will get the best service and the best deal.

My experience getting a new lease was excellent My sales Associate Paul Maiolo was attentive and worked to get me my best deal. This is the third car I leased from Gary Rome where I feel confident, I will get the best service and the best deal.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for your continued loyalty to Gary Rome! We’re thrilled to hear Paul provided an excellent experience and helped you find the right deal. We truly appreciate you choosing us and look forward to assisting you again in the future!

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The lowest price and best service can be found at G R Hyundai in Holyoke.

The lowest price and best service can be found at G R Hyundai in Holyoke.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Steve! Thank you for leaving us this five-star review and kind words about our sales team at Gary Rome Hyundai! We'll see you next time!

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Outstanding treatment with 1st and 2nd Tucson lease. Genuine concern for client's satisfaction. The best dealership for sure. Christian Jimenez was so helpful to us with the entire trade in for a new lease. Answered all our questions and worked with us to keep the monthly payment within our budget. Also should mention the service department for our first Tucson was excellent and we will be continuing our care of the new Tucson with them as well. So happy to find a dealership and their employees who really do care about helping folks find their car. Gary Rome Hyundai is the best!!! Highly recommend this dealership!

Outstanding treatment with 1st and 2nd Tucson lease. Genuine concern for client's satisfaction. The best dealership for sure. Christian Jimenez was so helpful to us with the entire trade in for a new lease. Answered all our questions and worked with us to keep the monthly payment within our budget. Also should mention the service department for our first Tucson was excellent and we will be continuing our care of the new Tucson with them as well. So happy to find a dealership and their employees who really do care about helping folks find their car. Gary Rome Hyundai is the best!!! Highly recommend this dealership!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Joseph and Michaelean, thank you for sharing your excellent feedback! We’re grateful to hear that you had such a great experience with Christian Jimenez and the team. Here at Gary Rome Hyundai, we truly value customer satisfaction and are thrilled to have you as part of our dealership family. Safe travels!

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Very easy to deal with. Best car buying experience I have had in sooo long. The sales person (Nikki) was easy to deal with even when I changed my mind about the original car.

Very easy to deal with. Best car buying experience I have had in sooo long. The sales person (Nikki) was easy to deal with even when I changed my mind about the original car.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review! We're so glad Nikki made your car-buying experience easy and enjoyable.

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