Reviews
Write a reviewExcellent Service with Athena!
Always great service with Hoffman Audi in East Hartford; in particular with Athena Lindquist! Attention to detail while paying attention to drivers needs, Won’t trust my Q5 with anyone else…
We're thrilled to hear that you always have a great experience with Hoffman Audi of East Hartford, and especially with Athena! We're grateful for your trust in us to take care of your Q5, and look forward to continuing to provide the same high level of attentive service on your future visits.
My consultant was courteous, helpful and kept me informed
My consultant was courteous, helpful and kept me informed on the progress of the service
Thank you for the review! We hope to see you back again at Hoffman Audi of East Hartford!
Highly Recommend AUDI
I have leased/bought many cars through Audi over the years. The cars performance and Audi’s outstanding service is what keeps me coming back. I deal with Rob in particular in the service department. He always greets me with a smile and goes above and beyond to please his customers. I highly recommend Audi to anyone looking to buy or lease a car.
Jill, thank you for the review! We are so glad to hear that Rob delivered such a successful experience. Drive safely, and we hope to see you back again at Hoffman Audi of East Hartford!
Hoffmann Group is the best!
I just picked up my Audi after a 30,000 mile oil change and inspection. The team there is so professional, and explains in detail what has been done along with recommendations for future repairs. Awesome experience as always!
Thank you so much for stopping by to review Hoffman Audi of East Hartford! We are thrilled your service experience went smoothly. Take care!
Worst after sale customer support, response & execution.
Worst after sale customer support, response & execution. Not at all supportive. They can add any add-on purchases very much online and instantly. I have accepted service contract while concluding the purchase but I realize later it’s not worth it paying in advance and I have requested to cancel. Initial response after following up is few days, I have waited and followed through then they said it will take 6-8 weeks.?I really don’t understand why this would take longer. I will not suggest to buy from Hoffman Audi East Hartford. Not happy at all.
We're sorry that you had a negative experience with our post-sale customer support. We take all feedback seriously and it's disheartening to hear that we let you down. I apologize for any inconvenience caused and would appreciate the chance to chat directly to learn more about what happened and how we can assist you moving forward. I will look for your contact information and be in touch soon. Thank you, Michael Telep - General Sales Manager - 860-290-6111
WOW !
WOW !!!! ... Have my Audi Q5 serviced by Jim Berube (service manager) and his team. Have always been top notch. Disaster struck Monday morning May 15. Daughter sends spouse and infant boy in Audi Q5 headed to Connecticut out of NYC. Daughter gets on Amtrack train back to Washington DC. Realizes too late she has key fob in her pocket. Spouse pulls over to highway rest area 30 minutes south of Hartford. Car shuts down with fussy infant. We pick child and spouse, overnight keys to Hoffman Audi, attention Jim Berube, and he picks up car, washes and clean car, refuses any compensation. Hoffman for Life !!!
We're thrilled to hear such wonderful feedback about Jim and his team, David! We're glad to see that we were able to help with a stressful situation. Thank you so much for taking the time to share your experience with us at Hoffman Audi of East Hartford. We hope you have a great day!
Traveled a distance to buy a used Audi.
Traveled a distance to buy a used Audi. Salesman gave me an accurate description of the condition over the phone. Arrived that day and was very pleased with the overall deal.
It's so wonderful to hear that Hoffman Audi of East Hartford has earned your 5-star rating! We truly appreciate your feedback and wish you many safe miles in your Audi!
Originally they quoted me $288 to perform pre- purchase
Originally they quoted me $288 to perform pre- purchase inspection for Audi R8, but about 2 hours before the inspection, I got a call and they told me the cost for the inspection is now $600. After the inspection was done, the cost increased to $670. In the positive note, they did a decent job of inspecting the car.
I am sorry for the pricing change, as we always strive to give accurate cost quotes at the start. There were additional inspections that were added that were above the normal pre-purchase inspection which did add time. If there is anything we can do to assist you moving forward, please don't hesitate to contact me directly. Thank you, Jim Berube - Service Manager - jim.berube@hoffmanauto.com
Excellent
Excellent service, start to finish. IDevin kept me informed and was on top of it all in spite of a power outage. I am very pleased. Thank you. IDK, Bloomfield
Thank you for the great review! It means so much that you are a happy Hoffman Audi of East Hartford customer. Drive safely!
Good Service Experience
Covered under Audi Care, first service. Quick, efficient, as it should be. Got me in quickly and finished in slightly over an hour, including a recall fix. Thank you Devin.
Thanks for trusting us with your first service! We're glad to hear Devin's work on your vehicle was efficient--we'll be sure to pass along your thanks. Our team appreciates your business and looks forward to seeing you again at Hoffman Audi of East Hartford!