Reviews
Write a reviewWonderful service, personal touch.
Wonderful service, personal touch. Courteous. Feel very confident bringing my car to Hoffman. Rocky was knowledgeable and listened to all my concerns. Service was scheduled quickly because I thought I had a safety issue. I appreciate that!
Wonderful service, personal touch.
Wonderful service, personal touch. Courteous. Feel very confident bringing my car to Hoffman. Rocky was knowledgeable and listened to all my concerns. Service was scheduled quickly because I thought I had a safety issue. I appreciate that!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're glad to know that Rocky and the team at Hoffman Audi of East Hartford were able to address your concerns promptly. We appreciate you trusting us with your car's service needs!
I come in once annually for service maintenance on my
I come in once annually for service maintenance on my 2021 SQ5. Diana was my service rep yesterday. I appreciated her careful explanation about what needed to be done and why (four new tires and alignment) and her attention to details. Everything was accomplished just as she said and I think the car rides better. Good to see Rocky, Rob, Bobby are still there. I love the car but great, trustworthy service is always key. Thank you, Diana and Team!
I come in once annually for service maintenance on my
I come in once annually for service maintenance on my 2021 SQ5. Diana was my service rep yesterday. I appreciated her careful explanation about what needed to be done and why (four new tires and alignment) and her attention to details. Everything was accomplished just as she said and I think the car rides better. Good to see Rocky, Rob, Bobby are still there. I love the car but great, trustworthy service is always key. Thank you, Diana and Team!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad to know that Diana and the team at Hoffman Audi of East Hartford provided you with excellent service! It's always our goal to keep customers informed about their vehicle needs, and we appreciate hearing when it makes a difference. Enjoy those new tires!
Kevin is the best brand specialist
Kevin was a fantastic brand specialist and helped me find the best car for my needs. He went above and beyond to source the exact car I wanted from another dealership. Picking up my new car was so easy. Kevin set up my phone connections and also took the time to introduce me to the service department and meet Athena. Thank you Kevin! I love my new car.
Kevin is the best brand specialist
Kevin was a fantastic brand specialist and helped me find the best car for my needs. He went above and beyond to source the exact car I wanted from another dealership. Picking up my new car was so easy. Kevin set up my phone connections and also took the time to introduce me to the service department and meet Athena. Thank you Kevin! I love my new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tammy, it's great to know Kevin was able to assist you in finding the perfect car at Hoffman Audi of East Hartford. We're delighted that he made your experience smooth and enjoyable! Enjoy your new ride!
Excellent Service
Excellent experience, the team was easy to work with and made the overall process quick and efficient. I have purchased multiple cars from them and will definitely go back.
Excellent Service
Excellent experience, the team was easy to work with and made the overall process quick and efficient. I have purchased multiple cars from them and will definitely go back.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jonathan, we're delighted to know you've had multiple positive experiences with us at Hoffman Audi of East Hartford. We appreciate your loyalty and look forward to assisting you again in the future when the time comes! Safe travels until then!
Great Service
Awesome service team ! Dan was our service advisor he was straight forward and great to work with. Trust them with our vehicles anytime. Will continue bringing them to Hoffman Audi
Great Service
Awesome service team ! Dan was our service advisor he was straight forward and great to work with. Trust them with our vehicles anytime. Will continue bringing them to Hoffman Audi
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're glad to know you had a great experience with our service team at Hoffman Audi of East Hartford! It's wonderful that Dan was able to assist and make the process straightforward for you. We look forward to continuing to serve your vehicle needs in the future!
I waited outside for 10 minutes & inside for another
I waited outside for 10 minutes & inside for another 10-15 minutes for anyone for service. The windows on the loaner were so dirty I could hardly see while driving. When I arrived to pick up my car, the attendant had to ask me where it was.
I waited outside for 10 minutes & inside for another
I waited outside for 10 minutes & inside for another 10-15 minutes for anyone for service. The windows on the loaner were so dirty I could hardly see while driving. When I arrived to pick up my car, the attendant had to ask me where it was.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to learn about your experience. We strive for top-notch service and it seems we missed the mark this time around. Your feedback is valuable and will be used to improve our future services. Lastly. I would appreciate the chance to speak with you to see what more I can do to improve your visit. I will reach out to you to discuss this further. Best, Jim Berube - Service Manager - jim.berube@hoffmanauto.com
Strongly recommend
Best service I ever had! Strongly recommended! Everyone dedicated on their own works! Their attitude are super nice and treat me like their family to be honest!
Strongly recommend
Best service I ever had! Strongly recommended! Everyone dedicated on their own works! Their attitude are super nice and treat me like their family to be honest!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Wilson, we're delighted to know you felt like family at Hoffman Audi of East Hartford! Our team is dedicated to providing the best service possible. Thanks for your recommendation and kind words!
The Best of the Best
Trevor Dewey is a great employee of Hoffman. He’s smart, considerate and explains exactly what is happening with your vehicle. Trevor don’t ever leave.
The Best of the Best
Trevor Dewey is a great employee of Hoffman. He’s smart, considerate and explains exactly what is happening with your vehicle. Trevor don’t ever leave.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Nancy, we're delighted to know that Trevor provided you with such excellent service at Hoffman Audi of East Hartford. We'll make sure your kind words reach him!
Timely Efficient Rob got me in for service on short
Timely Efficient Rob got me in for service on short notice. Work was ready on time and well done
Timely Efficient Rob got me in for service on short
Timely Efficient Rob got me in for service on short notice. Work was ready on time and well done
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're ecstatic that Rob was able to provide top-notch and timely service at Hoffman Audi of East Hartford. Thanks for your business and your positive feedback!
SERVICE WAS PROMT, HIGH QUALITY WITH NO ISSUES.
SERVICE WAS PROMT, HIGH QUALITY WITH NO ISSUES. ROB TOOK EXTRA CARE TO MEET MY SCHEDULE. OFFERED ALTERNATIVE PROCESS.
SERVICE WAS PROMT, HIGH QUALITY WITH NO ISSUES.
SERVICE WAS PROMT, HIGH QUALITY WITH NO ISSUES. ROB TOOK EXTRA CARE TO MEET MY SCHEDULE. OFFERED ALTERNATIVE PROCESS.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know that Rob and our team at Hoffman Audi of East Hartford were able to accommodate your schedule and provide you with prompt, high-quality service. Thank you for sharing this positive feedback! We are here for you and any of your future needs!
