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Purchased a 19 Pilot in Fall of 19. August '20 started to have issues with it starting. It spent most of September in the shop to get fixed, constantly... being told they can not duplicate the problem. My husband and I would go up, problem was duplicated and a new battery was installed. The problem continued to happen for a few more weeks and back in shop constantly, on two occasions I went to pick it up and ended up leaving the keys with them- vehicle did not start. I went over to the sales lot with O'Donnell employees and started vehicles on the lot, the brake goes down immediately and starts like it should. We have several other Honda's in our family and not a single issue with them. After calls to Corporate, the break booster was replaced. Fast forward to March '21, vehicle is not starting again. Spent 8 days in shop to be told it starts up every single time for them, no problem. I go up in person to meet with the Tech and Manger. The tech called out so I was waiting around until the Advisor finally came out to start the our Pilot with me, yes we duplicated the problem again. They agreed to install a new ignition switch. I go to pick it up two days later, vehicle does not start. I get told, well just take it home and we will call you tomorrow we need to reach out to our Rep for guidance. Unfortunately I had already handed back the keys to the loaner (which was a fight to get). Next day comes and goes, no call. 6 business days later, calls, voice mails- no one calls back. Finally the switchboard operator and calling from a different number, I get an advisor to help make an appointment. However they will not provide a loaner. As someone who's been in customer service industry, there is no reason for lack of return calls or fulfilling a customers needs so their vehicle starts every day. Makes you wonder if they ever did troubleshooting the entire time they had it. You should not need to use remote start to start a vehicle. We recorded videos both Fall '20 and Spring '21 of the Pilot starting issue, shared with the team and get told they can't take the videos as word to get the problem fixed since it's not happening to them.
O'Donnell Honda Mar 23, 2021 disappointedinhonda "Bottom line is: Do not take your Honda or any other..." Bottom line is: Do not take your Honda or any... other vehicle to this dealership for service, ever! They are completely inept at troubleshooting a problem, and do not listen to anything you may tell them about the problem. My first mistake was buying a Honda, my bad, and my second mistake was buying it from this dealership, but that's another story. I took my 2016 Honda Pilot (BTW, these vehicles suck!), in for a check engine light issue and get this, I couldn't put any gas in the tank! I had run ODB2 diagnostics which showed I had a leak in the EVAP emissions system. I had already replaced the EVAP Purge Valve, the cap-less gas cap and even used a fiber optic camera to look into the gas tank fill pipe, to see if there were any obstructions preventing me from filling the gas tank. There was something in the line, which I identified to the service manager. When I dropped off the car using their after-hours drop-off, they didn't even have any forms available so a person could write down what was wrong or an envelope to leave the work order request and your keys. Class act! Once they called me next day to discuss the problem, I told them about the error codes and the object in the fuel line. I asked if it could be a fuel filter I was seeing or really an obstruction. The service manager says, we don't know, we'll check it out. It's a Honda - how could they NOT know?! There is either supposed to be something there or not. Later that day, the service manager calls me and says 1. they have no idea what the issue is, 2. they called Honda corporate and they didn't know what was wrong and 3. whatever it was would be very expensive to repair. Nice so far, right? They finally tell me, we'll start with replacing the fuel filler neck, yeah, that area where I asked them if there was a blockage in the line. Next day, they get in a new fuel filler neck and replace it. Once the old part is off, they determine, oh yeah, hey, there is something stuck here in the neck of the filler neck, which caused the check engine light and was preventing me from being able to put gas in the tank. Wow, imagine that?! They never even tried to see if this was a possible problem, despite me telling them about it. All they do is swap parts until they fix it, or your wallet is empty, whichever comes first. Again, bottom line is avoid this dealership at all costs, they have no idea what they are doing, with the possible exception of knowing how best to transfer money from your wallet and into theirs. P.S. the only reason I gave O'Donnell Honda one (1) star in the categories below is because the review won't let you post without providing at least one star, otherwise it would be no stars across the board.
My husband and I bought our CRV from salesman Shayne Wilson and O'Donnell Honda ! Shayne was patient with our many questions, and after we made our decision,... gave us a thorough briefing on the characteristics, capabilities and features of our new vehicle. We had a great experience with Shayne and the entire dealership. We have been back for our scheduled maintenance and their service department did a great job also.
Barbara, Thank you for your feedback. We are thrilled to hear that you have enjoyed your experiences with our dealership and look forward to serving... you for years to come! Please feel free to reach out to either Shayne or myself if you ever need anything. Sincerely, Chris Councill Internet Manager (410) 461-5000
On March 3rd, I went to O'Donnell Honda for routine service: oil change and tire rotation. Stephen Ryder was the service advisor who I worked with. When... the service was done, Ryder came back and told me the keys were already in the ignition and asked "I hope that's okay." I thought this was a little weird because typically, you are handed your keys when a service is completed and I had seen him hand the keys over to other customers who were waiting after their service was completed. I drove back home and put my car in park and turned off the engine but realized that the key was not coming out. The key was stuck in the ignition. The steering wheel was not locked. This had never happened before. I have never had any issue with my car's ignition switch nor any electrical issues in the past, eg: no lights on the dashboard, no issues starting or stopping the car. At no point in my car's history has this ever been brought up as an issue or even mentioned as a potential issue. I have been told that for my mileage, there shouldn't be an issue with the ignition at all. I do not know if this damage was caused intentionally or accidentally, however it is my absolute firm belief that this happened during service rather than any existing issue with my car and that if I had not chosen to go to this particular dealership on March 3rd, I would have never had any kind of issue with my ignition. I had to leave my car overnight at the dealership and they told me they would diagnose the issue. I called on March 4th to find out what the issue was and was was quoted $640 for them to replace the ignition switch cylinder lock. I was told the parts cost $400. The service was completed on March 5th. I was given 2 sets of keys, one for the ignition and another which was a copy of my old key for the door and trunk lock. The locks for my car, trunk, and gas flap lock were not replaced to match the new set of keys. I was not given my old key back nor given an opportunity to see what was wrong with the key to cause the catastrophic failure, so somewhere there exists a key that can still open my car door. What boggles my mind is that it was possible for them to simply match the new cylinder pins to my old key so that replacing all of my locks is not necessary. While speaking to Ryder, it was apparent that he found amusement in the whole thing. While paying for my service ($500), there was a man inside the service center, sitting at the "Parts" counter (perpendicular to the "Cashier" counter) who did NOT have a mask on and was openly laughing directly at me. It was very obvious that I was being intentionally messed with. When I returned to the dealership on March 8th to speak to the service manager, Jerry Furr. I brought up my concerns that I was being treated this way because I was a woman, to which he cuts me off and says that he gave me a discount because he "felt sorry for me" (how patronizing) and will no longer talking be to me, telling me verbatim to "go get a lawyer" and then stormed out of the room. I wonder if this is how he talks to other customers. Because of this response, I went to speak with Brian Schwenk, the general manager, who said that he himself recently bought a new ignition switch that he will swap out on his car, and I asked him if he would be satisfied carrying around 2 sets of keys and not having the door key match the ignition key, to which he could not give a proper answer. The general manager would not help, spoke to me in a condescending manner which again I do not think he would have spoken this way to a man. I realize that revenue must be low because of the pandemic but it is beyond scummy to do things like this. I cannot help to wonder if my race had a factor in the treatment I received as well. There are definitely shady things happening at this dealership, such as not sending the dealer survey to a customer after they purchased a new
Alexei Vinogradsky was great! He kept in communication with me since I leased a 2018 CRV to make sure I didn’t have any issues, notified me of early lease... trade in options this summer and helped me transition from the 2018 lease to a 2020 CRv lease with ease.
My Experience: Our Sales man Alex was excellent. Zero pressure and my friend and I both felt comfortable and at ease. The dealership was all around a great... experience. I don't like fast paced, environment so this was great. I had a miserable experience at nearby dealerships and was so grateful for Honda. The ability to work with my budget and get me out the door at a reasonable time was fantastic. I love my new Honda HRV Sport and I'm so glad I stopped at Honda.
Got an email with a quote for a new Pilot for my sister from Alex Vinogradsky, after asking for a final price without the loyalty rebate. He provided a... price. Then over the phone he said he mistakenly included the rebate. She understood and went in to finalize the deal. Mistakes happen. Then he told her he had made a typo and the price was really a couple thousand higher. Typical scammy salesman tricks to get you in the door and waste your time. Stay away.
This service dept is EXCELLENT. They are very friendly, honest, and efficient. I've been taking my Honda's to them for over 10 years and have always had... a great experience. Highly recommend.
I recently purchased a Honda CRV for our company's fleet. My transaction was with Terry Askin, Sales Associate. I have purchased many vehicles from Terry... and he has always been honest, transparent and competitive. I would rate this dealership and Terry very highly.
We were well taken care of at O'Donnell Honda! No hidden fees, quality car, great customer service! We had a slight issue when we arrived home and they... quickly took care of it - from 100 miles away!