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This service dept is EXCELLENT. They are very friendly, honest, and efficient. I've been taking my Honda's to them for over 10 years and have always had... a great experience. Highly recommend.
I recently purchased a Honda CRV for our company's fleet. My transaction was with Terry Askin, Sales Associate. I have purchased many vehicles from Terry... and he has always been honest, transparent and competitive. I would rate this dealership and Terry very highly.
My husband and I bought our CRV from salesman Shayne Wilson and O'Donnell Honda ! Shayne was patient with our many questions, and after we made our decision,... gave us a thorough briefing on the characteristics, capabilities and features of our new vehicle. We had a great experience with Shayne and the entire dealership. We have been back for our scheduled maintenance and their service department did a great job also.
Barbara, Thank you for your feedback. We are thrilled to hear that you have enjoyed your experiences with our dealership and look forward to serving... you for years to come! Please feel free to reach out to either Shayne or myself if you ever need anything. Sincerely, Chris Councill Internet Manager (410) 461-5000
We were well taken care of at O'Donnell Honda! No hidden fees, quality car, great customer service! We had a slight issue when we arrived home and they... quickly took care of it - from 100 miles away!
Hi I had my A1 service of my Hondo car today and actual delivery took more than estimated time which is okay , could have saved 15 - 20 minutes seems... the concerned person was not on seat when the finished paper was dropped which i saw. Later when i paid amount and asked for 'envelope' from Cashier she said 'no'. twice i had asked and came the same answer.. i was surprised as the purpose is to put all 'receipts / records' in envelope and keep it safe for my own records. This could be trivial but the way Cashier reacted surprised , definitely not in usual mode..
OK ... So Far . So Good Ping has the new car of her choice is the color she wanted it drives predictably well fits her smaller 5'2''... body comfortably with enough room for a cooler in the back for grocery shopping on hot days so as a daily driver car she likes it The CRV gets twice the MPG her XTerra does and has passed the Touring test drive to the Adirondacks for vacation with camping gear setting up tent and living in and out of the car ... rest stops Power Nap with the two front seats laid back Not Bad So after a couple Thousand Miles of All Good Driving Grandma Happy and Confident with her decision to buy Honda CRV Good Choice Ping !!! So about her decision of what car should she buy ... take about a month of research with visits to Subaru Toyota and Honda dealers skipping Nissan because her last 4 Nissans in a row have problems Ping's hit list was better gas MPG 4 door 4wd /AWD a more efficient version of her 2003 XTerra able to carry kayaks Tandem bicycles and camping gear My first concern is being able to work on it myself and be able to fix it when it needs work 16 tears down the road when I am 80 ...... other than that being able to tow a trailer with a bass boat / use the hitch to carry bicycles We both agree on a tough little car with as few as possible electronic parts. sensors. computer related issues waiting to cause expensive problems eventually After going from dealer to dealer to dealer again and again we walk around the lot at O'Donnell for the first time A good man come outside on a hot day to ask Ping what she is looking for So she tells him a White CRV Ping tells Mr Mohammed about her search results at other dealerships and why she did not buy from them Mr Mohammed offers to have the white CRV delivered from Rockville to O'Donnell and ready for her by the next day and the price $100 less than the other dealers best offer Mohammed Kahn is an elder gent like myself and Ping we feel more comfortable to converse honestly with him He has Friendly Likeable Presence with all the right answers We show up the next day to pay for and pick up the CRV take about 2 hours to do the paperwork and out the door but while we doing this outside there is a tornado warning we are all bracing for the storm and watching the wall cloud pass just south of us So this was our first huddle at the dealership I was nervous that Hail or wind might damage Ping's brand new car before we even make it off the lot a near miss our good luck
Shayne has helped my Wife and I with 2 vehicles in the last year and a half. My Wife leased an HRV in 2018 and I purchased a passport last week. Both interactions... were seamless. Shayne is very professional, upfront and easy to work with. We will return to Shayne again and again.
I purchased a Honda civic for my son. The salesman was very helpful. The deal went smoothly and quickly. They were not pushy at all
We had a great experience with Alex, who had sold my husband a car in the past. He was very professional, honest and made our car buying experience easy.... I really appreciate that when we are buying with our 5 year old. So far, we love our Honda Odyssey!
Within 2 week the ac quit working and the check engine light came on. Was told by salesman and finance person both to bring it to them if there was a... problem in the first 30 days. Called them when the problems occurred and was told by salesman to bring car to him and leave him keys. Brought to him and no one at dealership would accept the car and keys. They sent us to three different places before "Ken" told us they would not honor the 30 day warranty and to take car off premise. Place is a rip off joint. Don't buy here. They make everything about sleazy used car sales true.