Holler Honda

Ha Nguyen is my service rep. He is friendly and professional. Will come back for future services.

Excellent service department - service rep, Chris Perez, knowledgeable and kept me informed regarding status. Work was completed in less time than expected.

Service is what brings me back to this dealership, they are always helpful and never disappoint

Excellent service. Service writer Ha was professional, friendly. He explained what was needed for my vehicle. My visit went very well.

For the first time, i had a horrible experience with the service department. I had a lifetime warranty with my tint from the same dealership. They changed the tint on my back window and ruined my rear defogger. I was told they were not going to fix it. Also had gone in for my radio continuously freezing, i was told it was an update and was charged for it. My radio is freezing now more than ever. I was not helped and had gone up the chain to the manager who said they were not going to help. And then never got a call back from the owner. I am completely disappointed. I had even considered purchasing a new car from this dealership and i don’t feel comfortable with this anymore.

Replacing a monitor that was under warranty. Ha (the Service Agent) was very helpful and they had it repaired in one day.

C. Perez and the technician handled the repairs very efficiently. Went in for an oil change and some cosmetic work. Also requested an overall inspection be performed. I appreciated being informed about what the inspection revealed and being shown the wear on the inner side of the tires that escaped my normal look over. Car handles much better now.

I had the worst experience with this dealership. We were on vacation for Christmas with our two year old twins and our emissions light came on, again. I say again, because this dealership has replaced the fuel injectors and the front cat converter already for this van. These issues are known and under extended warranty from Honda for 80k miles. We went to the Honda dealership in Cincinnati and they were great. They ran the codes, did video reports and filed the paperwork with Honda My wife was in touch with this dealership in Orlando and they told us to bring it in. No problem. When we get there, they tell us there?s no codes since the other Honda dealership reset them, So they will have to make a case number with American Honda. They call me two days later, and tell me that American Honda rejected our claim, So I pressed them to get Number to ask why our case was denied m, after the first dealership already made our work order, but could not replace it, since the part was in back log there, but was in stock in Orlando. We also had to come back to work. The service person polo told me I had to wait till the next day, their service manager was not in to get the case number. The next day I get a call from polo stating the service manager never sent in the paperwork because he knew the protocol and knew Honda would just reject it. So I called American Honda. Sent them the paperwork work order from the Cincinnati dealer, Got my own case number and got the part approved after American Honda had to have their regional investigator look over the case. He approved me in two days. (American Honda was great and followed up constantly.) All the while, this dealership kept trying to get me to come in and pick up my car, to sign paperwork releasing them of fixing the car. Make sure you follow up on any ?rejections? on warranty work. In my case they tried to trick me and lied to me so they didn?t have to deal with my issue. Edward Taylor is the parts manager they sent the email with my paperwork and information after I got the case number from American Honda. He was very off putting and tried blowing me off as well. I made sure I was cc in the emails, so my issue would actually be taken care of. Edward did do this Polo was a point of contact and service manager William Harris is the man who would never take my calls, who I assume told polo that he knew the protocol, who didn?t file the paperwork from the Honda dealer in Ohio and just tried get our van out of there, to charge us for the code analysis of $150. If you can go somewhere else GO. If you can?t. FOLLOW UP ON EVERYTHING BECAUSE THEIR CUSTOMER SERVICE TEAM WILL NOT.

The service department was prompt and professional. My service rep, Ivan was very caring and answered all my questions.

Everything went great, from the purchase to the service department. Would highly recommend Holler Honda.