Reviews
Write a reviewLexus of Southfield was amazing on our Lexus needs, parts...
Lexus of Southfield was amazing on our Lexus needs, parts department ordering parts letting us know they were in to Service Department making appointment quickly that meet our schedule! Lounge was comfortable while we waited! Very Clean!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to review us! We strive to deliver a seamless service experience, and it is wonderful to hear that this was reflected in your experience working with the Meade Lexus of Southfield team. Drive safely and we hope to see you back next time!
Ask about the 0% Apr promotion b/c heir financing people...
Ask about the 0% Apr promotion b/c heir financing people might try to hide it from you and get you locked in at a higher rate! However, people on the sales team were pleasant to deal with!
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi Chris - We are sorry to see your one-star rating. This is certainly not the response we hope to see from our customers. We would like to apologize if there was any misguided communication regarding our prices or promotions. We can assure you we don't try to hide information from our customers and if you have any additional questions we would like to address them. Please email our team at marketing@meadelexus.com when you have a chance. Thank you.
There was no "misguided communication" and the guy who originally did my financing on Saturday tried to lock me in at 2.99% when he knew very well that I qualified for the promotional 0% APR for 36 month term! Philana, Brett and the other financing officer had it straightened for me on Thursday only after I saw the 0% special on a 2017 Certified Preowned. It was obviously intentional!
Maintenance care.
Robert was very good. Wonderful service as usual. Punctual, courteous, pleasant and just overall a great experience. I’ve had many Lexus cars purchased from here and all my service has been from here. Always wonderful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Elaine, for coming back to Meade Lexus of Southfield for service. Your continued business means the world to us all, and we'll be sure to share your compliments with Robert. We are lucky to have you as a customer!
Anthony Krajewski demonstrated excellent communication...
Anthony Krajewski demonstrated excellent communication skills by explaining to me that he understood my concerns. He also assisted in my auto repair with the time restraints that I requested. Outstanding service! I hope to work with Anthony in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are always happy to help, Stanley! It is great to see that Anthony is going above and beyond to create wonderful experiences for our guests. Thanks for supporting Meade Lexus of Southfield!
Great service. They understand you are important and...
Great service. They understand you are important and everything is ready when you come in. Tony kept me updated and told me what to expect. They found another issue and everything was done in one visit.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad we could get you all taken care of in one visit! Thank you for taking the time to leave us a review - the entire Meade Lexus of Southfield team appreciates your feedback and support!
Jon did a great job. I was very happy with the service...
Jon did a great job. I was very happy with the service I appreciate the good service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We appreciate your support and are happy to hear that Jon delivered such a successful service experience. Drive safely, and we hope to see you back at Meade Lexus of Southfield!
Don Allen understood the problem and was very quick...
Don Allen understood the problem and was very quick finding the root cause. It appeared to be related to rodent damage to the knock sensor wiring harness. Due to nature of the problem it required insurance to approve the cost which took long time (over 10 days) and as a result delayed repair. Once approval was received it took less than a day to replace wiring harness. I was using loaner vehicle while my car was in the shop. The job was done with great quality and I am happy to drive my car without issues.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We are very glad to hear that your vehicle is running smoothly after your experience working with Don and our Meade Lexus of Southfield team. Thank you for trusting us with your business and taking time to post a review! We appreciate your patience throughout this process and wish you safe driving.
Fast friendly and efficient service. Christina did a...
Fast friendly and efficient service. Christina did a fantastic job from start to finish. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Fast, friendly, and efficient service is what we aim to deliver, so this review made our day! Thank you for your business and feedback, MG - the whole Meade Lexus of Southfield team appreciates it!
Don was cordial, efficient, and simply made my experience...
Don was cordial, efficient, and simply made my experience the best. He explained what service was performed and was open to questions. Simply the best!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
George, our team is always prepared to answer any questions that may arise during your service visits or after! We're so pleased that Don was both efficient and informative. We're honored that you've chosen the Meade Lexus of Southfield team to assist you with your automotive care, and we wish you safe travels on the road ahead!
Not happy with this appointment. When I dropped my car at...
Not happy with this appointment. When I dropped my car at the dealership in the morning, Shannon told me she would soon let me know when it will be ready. I even got a text to say if I have any questions, just email Shannon. After I did not hear from Shannon all afternoon, I texted her. Again, no response! It was already late afternoon, I called the dealership to see when my car would be ready. It turned out my car was done, I went to pick up my car. Shannon was busy with another customer. That’s fine. I waited outside the office area. One technician got my info and went in to get my car. While I was still standing outside the office area, Shannon came out of her office and started to chat with an old gentleman who was also standing there. She never talked to me, nor acknowledged my presence! I patiently waiting for her finishing chatting with the gentleman so she can help me so I can pay for this service. Nothing! It was Christina who saw me standing there and helped me completed the paper work! I have been with Southfield Lexus for more than 15 years. I was always happy with the professionalism and service provided by the service consultants until yesterday. I hope this is an isolated incidence and will never happen again to any customers again.
- Customer service 2.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention. As a loyal customer, we're sure you know that we always aim to deliver communicative care and attentive service, and it's hard to hear we missed the mark during your recent visit. We apologize that you left your service appointment feeling frustrated, and we're sorry for the delays that occurred throughout your visit. We will be sure to review your feedback among our team so we can make improvements. If there is anything more we can do for you, we're listening. Don't hesitate to get in touch with us at marketing@meadelexus.com if we can further assist you. Thank you, and we hope to see you again to provide a 5 star experience in the future!