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Honda of Salem

(1,879 reviews)
Visit Honda of Salem
Sales hours: 8:30am to 8:00pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 8:30am–8:00pm 7:30am–5:30pm
Tuesday 8:30am–8:00pm 7:30am–5:30pm
Wednesday 8:30am–8:00pm 7:30am–5:30pm
Thursday 8:30am–8:00pm 7:30am–5:30pm
Friday 8:30am–8:00pm 7:30am–5:30pm
Saturday 8:30am–8:00pm 8:00am–3:00pm
Sunday 10:00am–7:00pm Closed
New (971) 599-3312 (971) 599-3312
Used (971) 206-6057 (971) 206-6057
Service (971) 229-8266 (971) 229-8266

Inventory

See all 238 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since March 2002.
Honda of Salem is your destination for new and pre-owned vehicles in the greater Salem OR area. Our friendly professional staff is proud to serve drivers from Beaverton Albany and Corvallis with a superb inventory of new cars and high-quality vehicles in our used car collection. We also provide Honda parts available for purchase efficient service and repairs and assistance through the auto financing process. Allow us to provide you with all of your automotive needs in the Salem area!
We are committed to ensuring you have a great car-buying experience from beginning to end. Stop by and see us today!
Reputation matters

Service center

Phone number (971) 229-8266

Service hours

Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
8:00am–3:00pm
Sunday
Closed

Reviews

(1,879 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Called about the recall on my 18 CRV.

Called about the recall on my 18 CRV. Service department was rude answering the phone, then hung up on me. I assumed we got disconnected so called back and waited 15 min on hold. no way to reach an actual person, so I hung up and tried again. The only way they answer the phone is if they're trying to SELL you something, otherwise you can forget it. Left a message with the manager, and no big surprise, no call back. Customer service is awful!

Called about the recall on my 18 CRV.

Called about the recall on my 18 CRV. Service department was rude answering the phone, then hung up on me. I assumed we got disconnected so called back and waited 15 min on hold. no way to reach an actual person, so I hung up and tried again. The only way they answer the phone is if they're trying to SELL you something, otherwise you can forget it. Left a message with the manager, and no big surprise, no call back. Customer service is awful!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

I'm sorry to hear about your frustrating experience with our service department. This is not the level of customer care we strive for, and I apologize for any inconvenience caused. Please reach out directly so we can address this issue and assist you further. Thank you, Chris Wright - Service Manager - cwright@lithia.com

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Found a car in our price range.

Found a car in our price range. Eric was texting me back and forth with car link to the car we liked. He text the price of 25 thousand plus fees. We get to dealership and Eric hands us off to George. George hardly said a word. We put in our offer of 24,000 with all fees covered by them. George comes back showing us the price of 32,000. All these fees they don’t tell you about. Dishonest sales people and dealership. Hand off approach and dishonest.

Found a car in our price range.

Found a car in our price range. Eric was texting me back and forth with car link to the car we liked. He text the price of 25 thousand plus fees. We get to dealership and Eric hands us off to George. George hardly said a word. We put in our offer of 24,000 with all fees covered by them. George comes back showing us the price of 32,000. All these fees they don’t tell you about. Dishonest sales people and dealership. Hand off approach and dishonest.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience. It's disappointing to hear about the miscommunication and unexpected fees during your visit. We strive for transparency and attentive service, so this feedback is concerning. Please reach out directly so we can address these issues further. Thank you, Matt Perry - General Manager - mperry@lithia.com

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Quick process and there to help you out to get good

Quick process and there to help you out to get good deals. Recommend them to friends and family

Quick process and there to help you out to get good

Quick process and there to help you out to get good deals. Recommend them to friends and family

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hey Brighton, thank you for this positive rating. As always, your business is greatly appreciated and we hope to have you back at Honda of Salem!

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The dealership was responsive and followed up regarding

The dealership was responsive and followed up regarding my questions. I did not end up purchasing the car I was looking at (yet), but their service was outstanding so far.

The dealership was responsive and followed up regarding

The dealership was responsive and followed up regarding my questions. I did not end up purchasing the car I was looking at (yet), but their service was outstanding so far.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Diane, we're glad to hear that our team at Honda of Salem provided outstanding service. We look forward to assisting you with your car purchase when you're ready!

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Ok.

Ok. But over priced for work that needs to be done. The work that was quoted.

Ok.

Ok. But over priced for work that needs to be done. The work that was quoted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's great to learn your service was completed as needed during your last visit to Honda of Salem. We appreciate you taking the time to leave your feedback. Let us know if there is anything we can do differently to earn your five stars next time. We look forward to providing you with efficient service again!

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Good experience, through.

Good experience, through. Was quiet and clean and will be returning for future services again

Good experience, through.

Good experience, through. Was quiet and clean and will be returning for future services again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Liza, and it's great to hear about your excellent experience here at Honda of Salem. Best Regards, Matt Perry General Manager

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I am happy with my service Good job guys Excellent

I am happy with my service Good job guys Excellent service and quick turn around

I am happy with my service Good job guys Excellent

I am happy with my service Good job guys Excellent service and quick turn around

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your thoughts about your experience with Honda of Salem. We appreciate your business and hope to see you again soon! Best Regards, Matt Perry General Manager

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Great informed me of up and coming maintenance and did

Great informed me of up and coming maintenance and did not pressure me into doing. Much appreciated--sometimes I feel that as a woman, we get pressured into repairs.

Great informed me of up and coming maintenance and did

Great informed me of up and coming maintenance and did not pressure me into doing. Much appreciated--sometimes I feel that as a woman, we get pressured into repairs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Julie, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Steve and our team, and we look forward to working with you again. Best Regards, Matt Perry General Manager

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Always honest and straight forward I appreciate the

Always honest and straight forward I appreciate the professionalism They are always efficient and timely

Always honest and straight forward I appreciate the

Always honest and straight forward I appreciate the professionalism They are always efficient and timely

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Carey, we're glad to know you appreciate our honesty and efficiency at Honda of Salem. Thanks for the positive feedback! We hope to see you again down the road.

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I asked for a list of repairs that could be done not at

I asked for a list of repairs that could be done not at the dealership but doesn't violate the warranty and she never answered.

I asked for a list of repairs that could be done not at

I asked for a list of repairs that could be done not at the dealership but doesn't violate the warranty and she never answered.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Stephanie, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Matt Perry General Manager

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