Reviews
It was an awesome experience!
It was an awesome experience! I will do business with them again at some point.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Nelson Mazda Murfreesboro!
I visited a couple of weeks ago.
I visited a couple of weeks ago. The staff are quite friendly. Thanks so much
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Purchasing my new car was fairly even and most...
Purchasing my new car was fairly even and most communication was via text. Not much confusion or miscommunication and all went well. No negotiations or anything and I was able to sign and pick up my car in about an hour once it had arrived.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Nelson Mazda Murfreesboro, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Johnny was great!! It’s been a very long time since i’ve...
Johnny was great!! It’s been a very long time since i’ve bought a car. The clean up of the car took a very long time
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your excellent review! We are so glad that Johnny had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else.
Incredibly poor customer service, on several occasions....
Incredibly poor customer service, on several occasions. It seems like they just hate being honest. They sell used cars without disclosing that parts of it are damaged (couple of photos of the vehicle right after sale). They give you the wrong paperwork for registration and say that they don't have the title (of course, they eventually find it). They make repairs to cars without asking for permission, during a routine oil change (obviously, it takes way more time than expected). They send advertisements after being asked for several times to stop doing it.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We're sorry to hear about your experience, Alexander, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Their motto is “No honesty, more lies”
Incredibly poor customer service, on several occasions. It seems like they just hate being honest. They sell used cars without disclosing that parts of it are damaged (couple of photos of the vehicle right after sale). They give you the wrong paperwork for registration and say that they don't have the title (of course, they eventually find it). They make repairs to cars without asking for permission, during a routine oil change (obviously, it takes way more time than expected). They send advertisements after being asked for several times to stop doing it.
- Customer service 1.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Providing a positive experience is our top priority, Alexander, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Nelson Mazda really went out of their way to make us feel...
Nelson Mazda really went out of their way to make us feel welcome. Our salesman Johnny Vu went out of his way to make sure we got the vehicle we wanted.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are very happy Johnny provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Relaxed, Easy car buying experience! Only having to work...
Relaxed, Easy car buying experience! Only having to work with one person is a plus. Ask for Johnny Vu!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!
Had a great experience! They worked with us despite...
Had a great experience! They worked with us despite multiple difficulties on our end. Johnny was awesome.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Aidan, Thank you for sharing your experience with us! We're happy to hear it went well working with Johnny and hope you enjoy your new vehicle. We truly appreciate your feedback!
I never thought I would say this about buying w car but...
I never thought I would say this about buying w car but this was a pleasant experience. It was a meticulously clean environment, they were extremely nice people, they fully utilized modern technology, the car was exactly what we hoped it would be and the purchase process was stress free.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello Pastor Boyd, Thank you for choosing Nelson Mazda Murfreesboro, your feedback and rating mean a lot to us. We're glad Johnny was able to help, and we hope to see you again!