Reviews
Thank you for taking such great care of us. Our little...
Thank you for taking such great care of us. Our little Miata runs like a top. Loaner car was much appreciated also. Thanks Zack Pucket!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to hear that Zack provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Friendly, easy to work with and willing to give good...
Friendly, easy to work with and willing to give good service. Willing to get you what you want. Hated to see Tom leave. Good dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nelson Mazda Murfreesboro, we truly appreciate your business!
This is my third purchase from Nelson Mazda. I’ve not had...
This is my third purchase from Nelson Mazda. I’ve not had a better experience buying a new car - I wouldn’t go anywhere else.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Edmund, It has been a pleasure serving you. Quality customer service is always our number one priority and having a return customer the best compliment! Thank you again for choosing Nelson Mazda Murfreesboro, we look forward to having you as one of our valued customers for many more years to come.
Phenomenal personalized service. Teamwork energy. No rush...
Phenomenal personalized service. Teamwork energy. No rush pace. No haggling price pressure. It’s a pretty great recipe...so we bought two cars! Love Mazda.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your stellar review! We are thrilled that we had the opportunity to provide you with not just one, but two vehicles. We are so excited for you to enjoy your new cars, and we thank you for choosing Nelson Mazda Murfreesboro!
I've been a Nelson Mazda customer for 16 years. I have...
I've been a Nelson Mazda customer for 16 years. I have never had a bad service experience until this most recent visit, it was the worst! Not sure I will return again or refer anyone again. Sorry.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We are very sorry to hear that you were not happy with your recent service visit. We appreciate your feedback and would like to speak with you directly to get some more detail and see if we can make it right. Please reach out to Randy Dismang, our GM, at your convenience. Thank you!
We had a good experience and really enjoyed working with...
We had a good experience and really enjoyed working with Connor Anderson. We will definitely refer our friends to Nelson and the next time we are in the market for a new or used car we will check with them.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, Thank you so much for your excellent review! We are so glad that Connor had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.
Wonderful experience! Love my car!
Gary was super helpful and informative! He listened to details of what I was looking for and helped me find the car that was perfect for me. I would definitely recommend him as the person to work with there! Thanks Gary!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Sally, so much for your wonderful review! We are thrilled that Gary had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Nelson Mazda Murfreesboro!
Excellent dealership experience
I was contacted by the service dept and notified that my MAZDA CX9 had a safety recall. An appointment was set up for me with my convenience and safety being a priority. I arrived on time and was instantly greeted by the service consultant who already knew my name and reason for being there even though we had never met before. My vehicle was immediately taken to the shop where I was updated by video from the tech as the recall was being performed and the vehicle inspected for safety. I wandered around the showroom and met several employees, all of which were very friendly, helpful and professional. Showroom and lounge were immaculate, clean and comfortable. My vehicle was repaired in about an hour. I was escorted by the service consultant to my car where we shook hands again and I went back home. It was a pleasurable experience to bring my vehicle to this dealership. I felt welcomed, comfortable, and relaxed during the entire visit. Thanks everyone for your professionalism and excellent team work. Sincerely, RWW
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Very helpful
I did not buy a car from Nelson Mazda but still had a great experience with Gary. Very helpful. Even sent me a personalized video of the car I was interested in. Very cool.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working Gary. If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Great car buying experience! I definitely recommend for...
Great car buying experience! I definitely recommend for anyone needing a new vehicle! Great customer service from start to finish! I love my new car!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!