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Causeway Honda

(1,215 reviews)

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(1,215 reviews)

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Kristin Falk is a great service representative. She goes above and beyond to help. Thank you Kristin

Kristin Falk is a great service representative. She goes above and beyond to help. Thank you Kristin

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Consumer response

I can’t say enough about Service Advisor Kristin Falk. She cares about the people she serves. She is knowledgeable and friendly.👍👍

Consumer response

I always have a good visit to Causeway Honda service department. This is because Advisor Kristin Falk is caring and helpful. Thank you Kristin for all your support.

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Kristin is an absolute gem and the best! She is so knowledgeable, patient, and kind.

Kristin is an absolute gem and the best! She is so knowledgeable, patient, and kind.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Kristen is my service associate and is always putting customers first. any issues with the car she explains in detail and you decide to fix it now or later. she will you if it is OK to wait. honest and great employee!

Kristen is my service associate and is always putting customers first. any issues with the car she explains in detail and you decide to fix it now or later. she will you if it is OK to wait. honest and great employee!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Love this Dealership! Jack and Mike are the best! Love my new 2026 CRV Trail Sport in the Ash Green!! Thank you for everything!!

Love this Dealership! Jack and Mike are the best! Love my new 2026 CRV Trail Sport in the Ash Green!! Thank you for everything!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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In early February, I purchased a vehicle with the expectation, as detailed in the contract, of receiving a second key; Despite a month of efforts to resolve this issue, the sales team has been unresponsive to my inquiries, saying there is nothing they can do to fix the inconvenience. Moreover, I feel that my concerns have been overlooked since the sale was completed. This experience has been quite frustrating. I think it's a good idea for potential buyers to conduct thorough research and do due diligence before finalizing any agreements.

In early February, I purchased a vehicle with the expectation, as detailed in the contract, of receiving a second key; Despite a month of efforts to resolve this issue, the sales team has been unresponsive to my inquiries, saying there is nothing they can do to fix the inconvenience. Moreover, I feel that my concerns have been overlooked since the sale was completed. This experience has been quite frustrating. I think it's a good idea for potential buyers to conduct thorough research and do due diligence before finalizing any agreements.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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In early February, I purchased a vehicle with the expectation, as detailed in the contract, of receiving a second key. Despite a month of efforts to resolve this issue, the sales team has been unresponsive to my inquiries, saying there is nothing they can do to fix the inconvenience. Moreover, I feel that my concerns have been overlooked since the sale was completed. This experience has been quite frustrating. I think it's a good idea for potential buyers to conduct thorough research and do due diligence before finalizing any agreements.

In early February, I purchased a vehicle with the expectation, as detailed in the contract, of receiving a second key. Despite a month of efforts to resolve this issue, the sales team has been unresponsive to my inquiries, saying there is nothing they can do to fix the inconvenience. Moreover, I feel that my concerns have been overlooked since the sale was completed. This experience has been quite frustrating. I think it's a good idea for potential buyers to conduct thorough research and do due diligence before finalizing any agreements.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Pakerth Ros, thank you for taking the time to leave us your honest feedback. I wasn’t able to find you in our system. Please give us a call at your earliest convenience so we can assist you. Kindly ask to speak with a Sales Manager. Thank you!

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Took my car in for the fuel pump recall told me they needed to replace the fuel pump module which was not covered under the recall $270.00 then they said the car was in the bay and would not start battery was dead even though when i left to go there it was 19 degrees out and it started fine another $172.00. As i sat in the waiting area the girl would come out telling all the customers they needed new windshield wipers and brake fluid flushes just trying to get as much as they can from people. then when you pay they charge you 3.5% for using your credit card even though they can deduct what credit card companies charge them off taxes. This is the second new Honda we bought first back in 2006 which was much better quality than the 2018. Will not ever buy a new Honda and will never take our car back to this dealer.

Took my car in for the fuel pump recall told me they needed to replace the fuel pump module which was not covered under the recall $270.00 then they said the car was in the bay and would not start battery was dead even though when i left to go there it was 19 degrees out and it started fine another $172.00. As i sat in the waiting area the girl would come out telling all the customers they needed new windshield wipers and brake fluid flushes just trying to get as much as they can from people. then when you pay they charge you 3.5% for using your credit card even though they can deduct what credit card companies charge them off taxes. This is the second new Honda we bought first back in 2006 which was much better quality than the 2018. Will not ever buy a new Honda and will never take our car back to this dealer.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Rob Cieri & Ryan P. Absolutely caring , diligent and honest. They made sure, I would return home safely from work now.

Rob Cieri & Ryan P. Absolutely caring , diligent and honest. They made sure, I would return home safely from work now.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Kelly Sky, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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3% surcharge when paying with a credit card…..really? I can understand a small summer only business but not a major car dealership

3% surcharge when paying with a credit card…..really? I can understand a small summer only business but not a major car dealership

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Always a pleasure to Work Kristen and the service team, Friendly and professional. They are always there for me , the job is always done well, speedy and prices are fair! I trust the work they do on my car and I feel safe and secure leaving !! Most recent job was brakes and rotors , car drove like new!! Two weeks later , a piece of metal Was stuck in my tire, I brought it in and it was done within 45 mins!

Always a pleasure to Work Kristen and the service team, Friendly and professional. They are always there for me , the job is always done well, speedy and prices are fair! I trust the work they do on my car and I feel safe and secure leaving !! Most recent job was brakes and rotors , car drove like new!! Two weeks later , a piece of metal Was stuck in my tire, I brought it in and it was done within 45 mins!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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