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Reviews

Average Ratings

4.7
522 lifetime reviews. Includes reviews of Generation Kia from DealerRater.com
  • Excellent Experience

    The service was excellent. They were so incredibly helpful. Ernesto helped me the whole way and he was tremendous in his service. I went in wantin...


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    The service was excellent. They were so incredibly helpful. Ernesto helped me the whole way and he was tremendous in his service. I went in wanting certain things and left with more than I expected and am so grateful and happy. I love my new car and can't thank them enough!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Well qualified salesman
    April 22, 2017

    Salesman knew and explained everything that we wanted to know about the vehicle He was patient and very knowledgeable about the car that we were b...


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    Salesman knew and explained everything that we wanted to know about the vehicle He was patient and very knowledgeable about the car that we were buying. He spent a great amount of time demonstrating all the features of the car. He was very pleasant and sociable and not pushy.

    Does recommend this dealer

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  • Perfection!!
    April 16, 2017

    Once you walk into the showroom and see the setup between the cars and customer relations area. You realize that you are about to have a unique ex...


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    Once you walk into the showroom and see the setup between the cars and customer relations area. You realize that you are about to have a unique experience. Matthew took care of all my needs without the usual pressure that we have all experienced! The purchase was easy and painless. Matt was truly there to give me the true Kia experience. This is my sixth Kia. I simply cannot see myself choosing any other make of vehicle.

    Does recommend this dealer

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  • Good Experience
    April 14, 2017

    When I arrived at the dealership I was greeted by Yvonne. Knew immediately this was going to be a good experience. She attended to my needs right...


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    When I arrived at the dealership I was greeted by Yvonne. Knew immediately this was going to be a good experience. She attended to my needs right away and introduced me to our salesman Ed Kruger. Ed was extremely personable, helpful and just a nice guy. Best salesman I ever had the experience of doing business with. I highly recommend Ed to anyone looking for a very pleasurable leasing or buying experience. Frank Cangelosi

    Does recommend this dealer

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  • Very upset
    April 11, 2017

    I have been dealing with kia for a few years and I was happy till today. I went in for regular oil change they told me I had for free for 3 years ...


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    I have been dealing with kia for a few years and I was happy till today. I went in for regular oil change they told me I had for free for 3 years period. Now all of a sudden they are longer going to give me my oil changes.

    Does not recommend this dealer
    Came in for service or repair

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  • Excellent Customer Service!
    March 13, 2017

    From the moment my father and I walked in at the Generation Kia dealership, we were taken care of by the sales team, particularly by salesman Scot...

    Generation KIA

    Thanks for coming in Donovan! We appreciate your business and if there's anything you may need please don't hesitate to give us a call!


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    From the moment my father and I walked in at the Generation Kia dealership, we were taken care of by the sales team, particularly by salesman Scott Yaeger. He was very engaging, genuine and a great character; something quite rare in most car salesman. I highly recommend going to this location, I drove out with 2014 Kia Optima at the best price, and I couldn't be happier!

    Does recommend this dealer
    Generation KIA

    Thanks for coming in Donovan! We appreciate your business and if there's anything you may need please don't hesitate to give us a call!


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  • Very Pleased
    March 2, 2017

    I just bought a new 2017 Kia Sorento from Patty Benedetto. She heard me from the beginning that I knew what I wanted. I was never pushed to try ...

    Generation KIA

    Debra, thank you for this amazing feedback about our team! It¿¿¿s quite an accomplishment to hear that they provided you the best dealer experien...


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    I just bought a new 2017 Kia Sorento from Patty Benedetto. She heard me from the beginning that I knew what I wanted. I was never pushed to try a different model or by any "extras". When I decided to make the purchase, I left her with the necessary paperwork and she was able to get a lot done behind the scenes while I was home with my children. I picked up my car the next day (it came from another dealer) fully detailed and ready to go. Signing of paperwork took maybe 40 minutes. I wanted a remote start put in so I walked to the service department where I met Danny. He was friendly, efficient, and accommodating. He got me a rental car on the spot and said my car would be ready by 8:30 p.m. To my surprise, I received a call an hour later with the job completely done. After only 4 days, I found a black stray mark in the car. Patty called in on her day off to let service know I was coming and when I got there Danny again was friendly and efficient. I was in an out in about 2 minutes and left stray mark-free! So far, I have had a great experience at Generation KIA!

    Does recommend this dealer
    Generation KIA

    Debra, thank you for this amazing feedback about our team! It¿¿¿s quite an accomplishment to hear that they provided you the best dealer experience! Thank you so much. If you have any further needs, do not hesitate to come back to visit us.


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  • Generation Kia - Ripoff Specialists
    February 27, 2017

    Terrible experience! I will warn any/all friends, neighbors, co-workers, etc. to stay far away from this dealership. They worked out a deal that m...


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    Terrible experience! I will warn any/all friends, neighbors, co-workers, etc. to stay far away from this dealership. They worked out a deal that my son could do to stay within his budget, then at the last minute, they changed his loan from the agreed upon 60 months, to a 72 month loan! So now the vehicle will end up costing him over $4,000 more than he agreed to. Worst car buying experience ever!

    Does not recommend this dealer

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  • Refund has been received
    February 19, 2017

    My Grandson, 19 years old and in the Army, was charged $800 +tax for a key replacement which he never wanted or asked for. I as co-signer, nev...


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    My Grandson, 19 years old and in the Army, was charged $800 +tax for a key replacement which he never wanted or asked for. I as co-signer, never received or signed the sales invoice. After separating me from my Grandson, he tricked my Grandson into signing the sales invoice without my knowledge or consent. He kept us there for hours under the guise of waiting for the Insurance cards. This is a tactic he uses that keeps you wondering around the show room and is able to get my grandson alone, When we sign the loan agreement the $869 is not listed or disclosed. After going home and doing the Math the loan amount doesn't match the purchase price less the down payment. DO THIS AT THE DEALER AND WHEN YOU DON'T GET AN ANSWER, YOU KNOW SOMETHING IS WRONG!! We go back the next day and speak with the General Manager. He can't figure it out by looking at the papers that are in the files. He comes back from the finance dept. with the sales invoice with the $800 key replacement listed on the sales invoice which my Grandson signed. I explained what happened and he asks us to come back tomorrow as the Finance Manager is not in. The Finance Manager writes up a cancellation of purchase of the key replacement and signs it, gives me a copy, and says the credit will show on the bank loan as I won't receive the refund separately. This is fine as far as I'm concerned. I have received the refund and applied it to the loan balance for my grandson

    Does not recommend this dealer

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  • Very upset but happy.
    February 16, 2017

    Hi, i made an appointment to test drive a car and 5 mins waiting there with a friend I'm told the car was just sold. I saw someone driving the car...

    Generation KIA

    We apologize for the inconvenience that this has caused you. Please don't hesitate to give us a call for anything and we hope to work with you aga...


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    Hi, i made an appointment to test drive a car and 5 mins waiting there with a friend I'm told the car was just sold. I saw someone driving the car and I'm here thinking oh wow this is extremely great service, they're getting the car all ready but no. I was not notified before hand about the car. I'm upset that I didn't even get to try out the car or even get a chance to bit higher for the car. What made my visit great was the salesman Anthony, amazing customer service, he let me test drive a couple cars and even though they were kinda dirty I didn't mind. He had a smile the whole time. We talked laughed etc. Amazing salesman, even though I didn't buy a car he was cool with that. Thank you Anthony. He deserves a raise. Cool guy.

    Does recommend this dealer
    Generation KIA

    We apologize for the inconvenience that this has caused you. Please don't hesitate to give us a call for anything and we hope to work with you again soon!


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